Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 33,524 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 33,524 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th October 2024

574

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The towels are very heavy and thick! Not exactly what you would picture for a beach towel! It cost me $19 to return my order that cost be $50. I would not recommend this product!”

Helpful Report

Posted 1 year ago

“Sent 2 wrong items. Said you were crediting back. For 2 boys. Blanket is bone and black on line came pink and black. Never received refund. Immediately ordered 2 green. Way after order I get email stating out if stock. Still no refund fir that either. Terrible customer service. Emailed and NO PHONE NUMBER TO CONTACT. Now I only have 1 towel and still awaiting 2 green towels 1- ENZO, 1- Oliver. So upsetting-”

Helpful Report

Posted 1 year ago

Hey Marie, This doesn't sound good! We would never intentionally ignore our customers, please can you reach out to help@dockandbay.com so that we can assist you and make this right! 🤗

Posted 1 year ago

“I have bought from you before, but I have been seriously let down this time. Its been 4 weeks and I'm still awaiting my items, the reason given is embroidery issues, but I keep being fobbed off by customer service saying they have been sent the items when they clearly haven't”

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Posted 1 year ago

“Never received my delivery still after three weeks.”

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Posted 1 year ago

Hi Julie, I'm so sorry to hear this, would you please be able to pop us an email to help@dockandbay.com with your order number and our customer service team will be sure to help out. Thank you, speak soon! All the best, Dock & Bay

Posted 1 year ago

“sorry to say I will be ruturning this product for a refund. the quality is not what I expected.”

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Posted 1 year ago

“I thought I had ordered Bath towels they turned out to be Hand towels Very disappointing Still waiting for a credit”

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Posted 1 year ago

“I ordered these towels a few years ago. I followed the instructions for washing and drying but they never improved absorbance. I had high hopes for these towels but they feel waxy and do not absorb water.”

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Posted 1 year ago

“Haven’t received my order yet so not best pleased ! Unable to write a review without the product !”

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Posted 1 year ago

“Would love to review the product...but yet to turn up.”

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Posted 1 year ago

“Haven't received the items yet and you've already sent me two requests for reviews. Give me a chance to receive it!!”

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Posted 1 year ago

“I placed an order for 2 towels 2 wks ago and have not yet received my order. I emailed 48 hours ago enquiring why there has been a delay and I have not had a response from that either.”

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Posted 1 year ago

Hi Sharon, This isn't good to hear at all! We always work hard to help you out with any and everything within 24 hours! Did you email help@dockandbay.com ? - I'm not able to find any record of your email. Hopefully we can get it to come through so we can help you asap!

Posted 1 year ago

“Entschuldigung bitte, leider habe ich bis jetzt die Ware noch nicht bekommen, Feedback geben kann ich nicht schreiben.”

Helpful Report

Posted 2 years ago

Hi! Hast du jetzt deine Dock & Bay? Hoffentlich! Wenn nicht, senden Sie uns bitte eine E-Mail an help@dockandbay.com und wir werden dies für Sie untersuchen. 🔍 Wir sind immer hier, um zu helfen, Briar

Posted 2 years ago

“Hi. TBH I am pretty stressed out as I have yet to receive my towels. I ordered 9 mid Nov for Christmas and they have not arrived. Is there anything you can do on your side? Thank you”

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Posted 2 years ago

Hi Kerry, Despite the huge delay AP managed to get your D&B to you! I hope you're loving it 💙

Posted 2 years ago

“I still haven't received my order so cannot give anything other than 1 star.”

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Posted 2 years ago

Hi There, I hear from the little towel elves that we've sorted out a replacement order for you! I hope it got to you safely and that you're loving your Dock & Bay 💙 Thank you, Briar

Posted 2 years ago

“My items which were purchased for my groomsman & best man for my wedding day where thrown over the back of the fest and left outside for two day to get wet. Nowhere near the level of service, i expect for such a special occasion.”

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Posted 2 years ago

Hi Ryan, I'm interested in some information about this - Did the courier deliver your Dock & Bay poorly? You can tell us more at help@dockandbay.com and maybe we can look into this for you 😊 Thank you, Briar

Posted 2 years ago

“Haven’t received my order yet ordered on 30th November”

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Posted 2 years ago

Hi Ella, I can see a team member looked into this for you! I hope your Dock & Bay is safe and sound in your arms 💙 All the best, Briar

Posted 2 years ago

“I don't really know how to review my order because it has not arrived yet.”

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Posted 2 years ago

Hi there, I see we've helped you out through email and hope that you have your Dock & Bay now 💙 Thank you for your patience in this busy holiday season, Briar

Posted 2 years ago

“The orden was not delivered to the provide address instead the order has been delivered to a collection point. I get COVID and I not be able to pick up yet.”

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Posted 2 years ago

Hi Manuel, I'm sorry to hear this. I hope you've been able to collect it now 💌 Please email us at help@dockandbay.com if you've had any trouble with getting your hands on your great stuff! Thank you, Briar

Posted 2 years ago

“Havnt received them yet, I thought i would have had them by now.”

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Posted 2 years ago

Hi Samantha, Do you have your Dock & Bay now? I hope so! If not, do email us at help@dockandbay.com with your order number and we can track that parcel down 🔍 Thank you, Briar

Posted 2 years ago

“Order has not arrived. Perhaps royal mail strikes have impacted.”

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Posted 2 years ago

Hi there Wendy, Do you have your goodies now? I hope so! If not, do email us at help@dockandbay.com with your order number and we can track that parcel down 🔍 Thank you, Briar

Posted 2 years ago

Dock & Bay is rated 4.9 based on 33,524 reviews