Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 33,524 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 33,524 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th October 2024

574

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased an extra large quick dry towel and unfortunately on both attempts of use took over a day to dry, and was laid out to dry both times. The material whilst aesthetically looked good the material was not soft and towel like.”

Helpful Report

Posted 2 years ago

Hi there, I'm sad to hear this - Our towels shouldn't be taking that long to dry at all! I'm sending you an email so we can figure this out 💌 Thank you, Briar

Posted 2 years ago

“It is 17 days since my order and I am still to receive it!”

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Posted 2 years ago

“I was disappointed with the towels I vecoected them to be better quality & softer material. I honestly didn’t think there were any better than the Kmart ones, which were only $15, there were a good size”

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Posted 2 years ago

Hi Lisa, I'm sorry to hear you don't love our material - a lot of love has gone into it, from the 100% recycled material to the light, compact, quick drying and sand-free qualities of the towel. It's like a piece of tech! Thank you for your feedback, Briar

Posted 2 years ago

“I have not received this order. I have tried to contact by email but have had no response.”

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Posted 2 years ago

Hi Joanne, We're on the case as we speak! Royal Mail strikes have caused a little back log but we're hoping your order will be on the move ASAP.

Posted 2 years ago

“Towel got wet in a tropical storm, 8 hours later it was still not dry”

Helpful Report

Posted 2 years ago

Hi there! Thank you for reaching out, we hope you're okay 🙏🏼 We want to turn this around for you, do send us an email at help@dockandbay.com with your order number so we can sort this out 💃 Best wishes, Briar

Posted 2 years ago

“Nothing to review yet , still not arrived !!”

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Posted 2 years ago

Hey there Helen, I've had a look into your tracking and I can see that your order was delivered on the 9th of September 😊 I've emailed you with more information 💌

Posted 2 years ago

“YOU SENT ME THE INCORRECT INDICATED SIZE OF SWIMWEAR PER MY ORDER (US-280019). THEY WERE TOO SMALL SO I RETURNED THEM FOR AN EXCHANGE FOR THE NEXT LARGER SIZE. YOU WOULD NOT SWAP THEM FOR THE NEXT LARGER SIZE. YOUR CUSTOMER SERVICE SHOULD GET A ONE STAR BUT I DID LIKE THE TOWEL THAT I ORDERED. Thanks...Eric Meredith”

Helpful Report

Posted 2 years ago

Hey there Eric, I'm super sorry you were unhappy with our customer service! I can see that you ordered the 35-37" and when you found that they were too small, you asked for an exchange for the 37-39" larger size which we provided a 10% discount for 😊 I'm sorry we can't do direct swaps for items that are different prices 💙 We really appreciate your feedback!

Posted 2 years ago

“Although these towels have good reviews I am rather disappointed with them I'm afraid. I purchased 3 large towels and 2 ponchos (£100) in the sale which do look really lovely however they get far too wet too quickly to even dry you properly. You can't beat a good old fashioned towel which I've now gone back to using. They do however dry on the line quite quick (uk summer) but just not great at drying your body when you're cold and wet. I feel these towels are just a novelty thing that I'll just take abroad with me. It worked out quite an expensive purchase 😥”

Helpful Report

Posted 2 years ago

Hi Jen! We're so sorry you were disappointed with our towels. If you pop us a message at helP@dockandbay.com we'd be happy to help :)

Posted 2 years ago

“The towels were thinner than expected and one ripped the first time we used it.”

Helpful Report

Posted 2 years ago

Oh no, we're so sorry to hear this! Could you pop us over a photo at help@dockandbay.com and we'll be sure to sort this for you right away.

Posted 2 years ago

“Not what I expected, the towel itself seems smaller than it is said online but mostly it is rough and not comfortable to use. The hair towel seems to be better, but it doesn't seem to fit all around my hair.”

Helpful Report

Posted 2 years ago

Hi Necole! We're so sorry to dissapoint you here. We never want anyone to have a bad taste in their mouth when they say Dock & Bay and we'd be happy to help you over at help@dockandbay.com :)

Posted 2 years ago

“Even tho the towel was a lovely size and a lovely colour it just didn’t do it for me. I didn’t feel dry even after wrapping it around myself and waiting for absorbency. I also had to use another towel to properly dry my armpits and lower bits including behind the knees and feet. Quite disappointed because my friend raves about your towels ☹️”

Helpful Report

Posted 2 years ago

Hi there, We're so sorry you didn't enjoy the towel! Please contact us at help@dockandbay.com and we'll see what we can do here 😉

Posted 2 years ago

“Sadly, these towels have worked for us. So will have to get rid of them.”

Helpful Report

Posted 2 years ago

Hey Mary! Sorry to hear these towels haven't been working for you, we never want you to feel this way about our products. Drop us an email at help@dockandbay.com and we can help you out here :)

Posted 2 years ago

“First time ordering and still waiting 4 weeks later. I'm in Perth, I've had orders arrive from NZ quicker, and that order was made even after this! Can't comment on the towels as we've not received yet!”

Helpful Report

Posted 3 years ago

Hey Adam! That's not good, we're so sorry to hear this 😢 We always want you to get your hands on your new bits as quickly as possible! Your order has been dispatched & is on the way to you, yippe! Our apologies for the delay, we'll get our warehouse to investigate with AUS Post & pop you an email with an update ASAP 😊

Posted 3 years ago

“product not as good as reviews service was great but products are over priced for what i thought they would be”

Helpful Report

Posted 3 years ago

Hey Sandra, we're sorry to hear that you were disappointed with your towels and thought they were overpriced. Our products are made from 100% recycled materials & we don't skimp on quality! We always want to give our customers high-quality products that are affordable too! (We do love a cheeky discount around here 😜). So glad you thought our service was great though 😊

Posted 3 years ago

“Very quick delivery Over engineered box”

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Posted 3 years ago

Hey Sarah! So great to hear that you received your hair wrap quickly, our warehouse works very hard to get your D&B goodies to you as quickly as possible! 🤩Our hair wrap boxes are super sturdy, this means they can be reused many times and won't go to waste! We think they're perfect for re-gifting, a jewellery box or even a secret spot to stash your savings 😜

Posted 3 years ago

“The towels are a nice size and very lightweight. They have a strange feel to them, like you are drying off with a plastic sheet. My husband hates them. The company charges you the cost of shipping so make sure you know the product before purchasing.. I won't buy from them again..”

Helpful Report

Posted 3 years ago

Hi Barrie! We are so sorry to hear that you did not enjoy our products. We totally understand that they are not like the lovely, fluffy pile towels most people are used to after a shower or a dip. Our material is made from 100% recycled plastic in a microfiber so that we can contribute by helping out the beautiful earth AND keep our customers nice and dry :) If you have anymore questions or concerns, feel free to reach out to us at help@dockandbay.com

Posted 3 years ago

“Ordered 3 different size towels (6 in total) and each are a different textures and weight! Paper thin and not absorbent like previous towels I’ve purchased through Dock & Bay. Very disappointed”

Helpful Report

Posted 3 years ago

Hey Kelly! Oh no, sorry to hear that you were disappointed by our towels. We will be in contact with you shortly to see if there's anything we can do to make your experience with us better :)

Posted 3 years ago

“I have not received the order yet”

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Posted 3 years ago

Oh no Matina! That's not good! Don't worry though, our friendly Customer Service team are coming to the rescue and will get in touch x

Posted 3 years ago

“Sadly it said I’d have 10% off of first order but they charged me full price - not good customer service 😟”

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Posted 3 years ago

“Very cute idea however poncho looks different on and material is very thin”

Helpful Report

Posted 3 years ago

Dock & Bay is rated 4.9 based on 33,524 reviews