Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 33,524 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 33,524 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th October 2024

574

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Obtrusive survey”

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Posted 1 month ago

“I still haven’t received the items yet!”

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Posted 2 months ago

I'm so sorry to hear you didn't get your D&B! I hope you have gotten it now, but if you haven't, please contact us at help@dockandbay.com and we'll help unite you with your order 😊

Posted 3 weeks ago

“I didn't receive the colours I ordered . I ordered a pack of six which had one pink and one red . The pack I received had 3 pink , which wasn't ant good to me . I contacted customer service and their attitude was so poor I returned the whole thing. Won't order again from them .”

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Posted 3 months ago

“Not received my purchase yet!!”

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Posted 6 months ago

Hi there! We are so sorry that your package has not come yet! Please reach out to help@dockandbay.com so we can help resolve this for you!

Posted 6 months ago

“I felt cheated when my delivery arrived. I had expected a towel not a flannel. Returns are hard to achieve so won’t be reordering. HW”

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Posted 7 months ago

“I have not received my order. The money left my account on 22nd July for a x5 bundle of towels. I still have not received my order. Its alot of money and I am going on holiday soon and the towels have not arrived. Disappointed.”

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Posted 7 months ago

“Lovely towels On holiday now & they are perfect! Took up hardly any room in suitcase Great quality & they dry really quickly”

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Posted 7 months ago

“I had emailed you letting you that I live in Texas not New Jersey or wherever you delivered this package to and that I did not order it. You said you would cancel the order. However, I have now received an email saying it was delivered. I have never ordered anything from your company.”

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Posted 7 months ago

“The Towels Still leave fibers on my skin😭”

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Posted 7 months ago

“ordered, chased order and told personalised product takes longer (understand that) chased again, no reply 15 days later still no product or any update as to when i might receive it…very poor customer service”

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Posted 7 months ago

Hi Ian, so sorry about the delay. I’ve had a look, and can see you were able to talk with a member of the team and we realised you hadn’t received our prior two emails. Though we’re glad you received your order in the end and we were able to get everything sorted 🥰

Posted 7 months ago

“Delivery was fine, but quality is very poor 83% polyester, might as well lie on a large bin bag...”

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Posted 7 months ago

Hi Jerry, Thank you for your review. So sorry to hear you’re not loving your Dock & Bay, we do offer returns so long as your item is unused and returned within 30 days. If this is something you’d be interested in please email us at help@dockandbay.com All of our products are made from 100% recycled plastic bottles and you can find the material percentages on the product description on every product page on our website.

Posted 7 months ago

“The description on the website was not for the product I received. The agent agreed it was misleading but felt it necessary to point out my apparent stupidity. I feel completely conned and very disappointed. I thought I was ordering bath towels as highlighted in the description but received hand towels, not even an option listed!”

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Posted 7 months ago

Hi Lisa, Thank you for your review. We are so sorry to hear that you felt our help wasn’t up to par. We would never want you to walk away from an interaction with our team feeling like this. We have reviewed your conversation with our rep, and want to be very clear that nobody intended to make you feel small or stupid. We completely understand where the confusion surrounding our small hand towels has come from. We are so sorry that this came across as condescending, that was not our intention, we were simply trying to be as clear as possible. 💖 We really value our customers' feedback, and we did take yours to our web design team right away, to ensure all of our future customers are able to navigate our website easily. We really do sympathise with your confusion surrounding the product, which is why we sent a link to create a free return label so we could refund you. We hope this helps to clarify, and that it all makes sense. Thank you again for your feedback, we will ensure that we use it to do better in the future.

Posted 7 months ago

“I paid for next day delivery and it arrived 2 days later. Too late for me to take on holiday. Sent complaint got no reply poor customer service”

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Posted 7 months ago

Hi Neil, So sorry about this, we had a tech issue with emails on our side.😅 This has been fixed now!! I can see we reached out to you and were able to get this sorted 🙌 Hopefully you're still able to put your towel to good use. Any further questions don’t hesitate to email us again :)

Posted 7 months ago

“I ordered this expecting it to arrive by 10 days as the description said. Unfortunately, I still have no towel or reply back to the email I sent about it, which has really stressed me out. My friend is leaving to go overseas and it was supposed to be a gift for her, that she now won't be able to take. I have to reorder it off amazon to get it the next day to make up for it and hope that comes in time...pretty disappointing.”

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Posted 7 months ago

Hi, we are so sorry to hear this!! 😅 We understand that this is disappointing and would be happy to sort this out for you ASAP. Please reach out to help@dockandbay.com so we can address this 🥰 Best wishes, Hannah 💙🌴

Posted 7 months ago

“Paket ist immer noch nicht angekommen!!!!”

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Posted 8 months ago

“Leider war ich absolut enttäuscht von den Handtüchern. Die Farbe entsprach nicht der Abbildung und 20 EUR versicherter Rückversandt auf eigene Kosten würde mich kein zweites Mal dazu veranlassen bei Dock & Bay zu bestellen.”

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Posted 8 months ago

“Ordered 4 towels and never received it. The delivery was supposed to happen in 1-2 business days. I got a message straight away no one was home. Of course I was home and I have camera but the operator confirmed the driver couldn’t find the address and did not attempt to deliver. Probably too many parcels not enough people to work. Since then I am still waiting for my refund. Dock & Bay disgusting I am certain I am not the first or last customer complaining !”

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Posted 9 months ago

Hi Sivaji, thank you for letting us know and so sorry about this, that’s pretty er… embarrassing 🤧 Seems like something has happened on the courier's side. We’ll be happy to investigate this further for you, as we understand your disappointment 😅 Please email help@dockandbay.com and we’ll get this sorted ASAP!! All the best, Hannah 💙🌴

Posted 8 months ago

“I was disappointed with the quality of these large towels because they didn’t feel very good more like a paper towel the only thing good was the design and colour, for the price just not worth over £50! If I had known I wouldn’t of purchased them, so no I wouldn’t rate them”

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Posted 11 months ago

Hey Carole, We're sorry to hear you're not loving your Dock & Bay! Dock & Bay towels can definitely take some getting used to, especially if you're used to very fluffy traditional towels. We try to upload lots of imagery and videos to show how the towels move and look as well as close-ups of the fabric so that customers know we don't feel like traditional cotton beach towels. We also include what they are made of in the product description. We do hear you and understand that your expectations were different, but we think if you give them a chance you might find that they change your mind 🙌 Otherwise, if they haven't been used yet, we do offer a thirty day return policy, so you're more than welcome to return your towels for a refund. If you have any questions, please reach out to us at help@dockandbay.com :)

Posted 11 months ago

“Poncho seam has come away during first use while away on holiday. Not the great quality I have come to expect from this brand - have bought 3 ponchos in the past which were all great.”

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Posted 11 months ago

“Die Badetücher fühlen sich nicht schön an. Ich möchte die Tücher zurück schicken. Aber alle Versuche erkennen mich nicht als Kunden an.”

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Posted 11 months ago

Hallo, Es tut uns leid, dass Ihnen Ihr Dock & Bay nicht gefällt. An die Haptik des Stoffes muss man sich auf jeden Fall gewöhnen, und wir verstehen, dass es nicht jedermanns Sache sein wird 💛 Über eine Rücksendung würden wir uns sehr freuen. Bitte senden Sie uns jederzeit eine E-Mail an help@dockandbay.com, wenn Ihnen die Website Probleme bereitet! 🙌

Posted 11 months ago

Dock & Bay is rated 4.9 based on 33,524 reviews