Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 33,524 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 33,524 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th October 2024

574

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to return an item because it didn't fit. After waiting 3 weeks, I had to contact Dock & Bay. I was refunded within 3 hours ,however this should not happen.”

Helpful Report

Posted 1 week ago

“The towels all packed in the bags look lovely. I’ve ordered them for holiday coming up on 6th March, however think will take a while to get used to them as so thin, but I realise design is for a reason, so will hopefully be pleased with them. Disappointed I missed out on free bag offer, just after my order!”

Helpful Report

Posted 2 weeks ago

“I like the makeup remover pads but the ''towels'' are terrible! Thin and not the right shape. Very disappointed.”

Helpful Report

Posted 2 months ago

“Loved the products, the XL beach towel was fantastic, however the set I ordered came and one of the products wasn’t the colour I ordered. Luckily I didn’t mind the one they sent but could have been a problem if I ordered them closer to Christmas and needed and exchange!”

Helpful Report

Posted 2 months ago

“I’ve wanted these towels for years and finally got two for my kids swimming lessons. Unfortunately I’d say they aren’t ideal for swimming lessons and when wet they become really cold and uncomfortable for the kids. Our old quick dry towels weren’t like this. Will still use but I’m glad I got in the sale rather than paying full price.”

Helpful Report

Posted 2 months ago

“Der Stoff aus dem Recyclingmaterial ist gewöhnungsbedürftig. Er ist zwar weich, aber ich persönlich empfinde das Plastik-Gefühl als unangenehm. Ich weiß jetzt, dass ich Baumwolle bevorzuge. Wäre der Rückversand nicht so teuer, hätte ich es zurückgegeben.”

Helpful Report

Posted 3 months ago

“Love the makeup remover pads and ordered them as Christmas gifts. They say on package that a bag for laundering was included. There were no laundering bags.”

Helpful Report

Posted 4 months ago

“Towels not as thick as I was expecting. They do the job but not really worth the extra cost.”

Helpful Report

Posted 5 months ago

“Love the design on all the towels I ordered .However I had a problem with one of the hand towels it didn't measure the size stated so it was smaller than my other hand towels.Contacted customer service and they promptly sent me a replacement sadly this was just the same as the first one .Contacted customer service again and promptly sent me a replacement again. I went for a different design this one was fine .Customer service was excellent.I am yet to use the towels as ordered for a holiday.Lovely patterns on the beach towels.”

Helpful Report

Posted 5 months ago

“The towels themselves are very beautiful, both in color and in the material. I don't think it's so great that returns have to be sent at your own expense.”

Helpful Report

Posted 5 months ago

“I like that the towels are large and lightweight and they look and feel great. I like the pouch they come in. I did find that they didn’t dry me as well as a normal towel which was a shame”

Helpful Report

Posted 5 months ago

Hi Lydia! We are so excited to know that you are happy with the size and design of our towels! We're so sorry that the drying was less than you expected and we want to turn this around for you :) Please reach out to help@dockandbay.com so we can discuss this more!

Posted 5 months ago

“I’d love to offer a positive review having loved previous products, however it was so very slow with delivery that I never received my goods before I went away. I allowed well over a week so was left most disappointed. Check delivery before ordering - you may need a while!”

Helpful Report

Posted 6 months ago

“Pros: great towels really do dry fast sustainable company Cons: products are expensive for what they are fun color options seem to get discontinued those fun colors are never offered across other products”

Helpful Report

Posted 6 months ago

“Design perfect. A bit disappointed with the size, i bought a large towel thinking it would be wider but instead is a extreme tall towel. Yes i should have paid more attention to the specifications, just felt it was misleading as no one wants a tall towel, usually people beed a large “wider” towel. Other than that material and colour great, the personalisation very good too.”

Helpful Report

Posted 6 months ago

“The order came quickly and some products i love some i am not sure about it. I do recomand the makeup removers oh they are so soft you can’t even imagine.”

Helpful Report

Posted 6 months ago

Hi Cristiana! Oh no! I'm so sorry to hear that you are unsure about some of the items! You can absolutely reach out to help@dockandbay.com so we can try to further assist!

Posted 6 months ago

“Poncho & beach towel are light weight & easy to pack in luggage for holidays. Downside is that they don’t feel very ‘cosy’ & the large poncho is not that large when trying to change after swimming.”

Helpful Report

Posted 6 months ago

“Only orered online so good service generlaly and hopefuly thw towels are a useful addition to my beach bag. However, alreaay noticed, when unpakcing the tissue from them that some of the orange has bled on to, and marked, the white stripes.”

Helpful Report

Posted 6 months ago

“The towels do fold up small, are lightweight, dry quick and feel soft. The sand does fall off them easily. They do everything the website claims. However, I am disappointed with how they have washed. The white part of the towel stains easily from sun cream and sandy footprints and they have not washed brilliantly. I will continue to use but disappointing for the price they already look old after only one holiday. If buying make sure you buy designs with as little as white as possible.”

Helpful Report

Posted 6 months ago

“The £48 whitsunday bag doesn’t have any zips on any of the pockets. Less than ideal when you need a ‘safe place’ for keys and cards on holiday. Actually very disappointing for such an expensive purchase. Lovely fabric through. Very holiday-esque.”

Helpful Report

Posted 6 months ago

“The hooded towel does the job and the prints are nice, though both I have purchased have been imperfectly stitched so I wouldn’t consider them great quality. The bag they come in is horrible and I think they are over priced, fortunately I got an NHS discount or I definitely wouldn’t have bought the second.”

Helpful Report

Posted 7 months ago

Dock & Bay is rated 4.9 based on 33,524 reviews