Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: GEMINI HOUSE, 136-140 OLD SHOREHAM ROAD, Brighton, East Sussex
Rating: 4.79

4.8 Rating 1,316 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 10th November 2024

124

Anonymous

Anonymous // 01/01/2019

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“Absolutely beautiful dress I carnt wait to wear it for my wedding it's such good quality it's just stunning. I did have to send it back for a replacement due to size and contacted customer service they where fantastic best customer service iv had emails where replayed to in minutes and a replacement was sent that same day lovely company to deal with and would highly recommend thankyou dolly and dotty my wedding is in June 2024 and I will post pictures of my stunning dress thanks again for your help and great service”

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Posted 9 months ago

“Lovely Dresses and Good Fit”

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Posted 9 months ago

“The dresses are not true to size, making ordering on line a bit hit and miss.”

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Posted 9 months ago

Hello Jane, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 9 months ago

“Quick and easy delivery.”

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Posted 9 months ago

“I love this dress. The fabric feels very good quality and the cut is great. I got lots of lovely compliments wearing it! Fast delivery and friendly service when I thought I had made a postcode error.”

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Posted 9 months ago

“Love the shop and will most likely order again! The dresses are of quality and I am learning which styles fit me best for future purchases. I DID have problems with the postage for this, my phone number nor my email was somehow connected despite me having ordered from the same shop just a day before and I got the package without any problems. I had to personally contact FedEx after 2 weeks of being "on the way". So it took me over 3 weeks to get my order.”

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Posted 9 months ago

Hello Lovis, Thank you so much for loving our products! We sincerely apologize for the inconvenience you experienced with the postage delay. We appreciate your feedback and are actively working to improve our shipping process to ensure smoother deliveries in the future. Thank you for bringing this to our attention, and we look forward to serving you better in your future orders. Best regards, Your Team Dolly and Dotty

Posted 9 months ago

“Great service, fast delivery”

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Posted 9 months ago

“As always, good quality and quick delivery. This is why I keep coming back.”

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Posted 9 months ago

“Ordered 2 dresses for choice & ended up keeping both!! Both absolutely gorgeous and the taffeta petticoat (which I had to buy too!) are perfect under both. Win, win really!”

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Posted 9 months ago

“I was absolutely over the moon when my dress arrived. The quality is so high, it fits perfectly, &…. IT HAS POCKETS 😍. I’ll be wearing it in March, there is a ball , after a big book signing event . I can’t wait to wear it .”

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Posted 9 months ago

“Dresses were lovely, very good quality too, fast delivery.”

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Posted 9 months ago

“La robe est magnifique et taille très bien. Elle est d'une qualité remarquable. J'adore cette marque”

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Posted 9 months ago

“Lovely items and look good on, true to size as well”

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Posted 9 months ago

“We received the dresses in good time , but on opening them we found them to be of very low quality , more like cheap fancy dress costume .. the sizes ordered were size 10 and the fit was very different on each dress .. we was very disappointed and had to return them .. We had ordered one dress the week before which was a bit better , but since trying it on a few times the zipper has broken .. so again this is being returned.. We really wanted to like these but wasn’t up to standard ..”

Helpful Report

Posted 9 months ago

Dear Andrew, We sincerely apologize for the disappointment you experienced with our dresses. We deeply regret that the quality and fit did not meet your expectations. This falls short of the standard we strive to uphold, and we genuinely appreciate you bringing this to our attention. Please know that we take your feedback seriously, and we are actively working to address these issues within our product line. We understand the importance of your special moments and regret any inconvenience caused. We would like to make things right for you. If you are open to it, our customer service team is here to assist you with your returns and explore potential solutions. Your satisfaction is our priority, and we value the opportunity to improve based on your input. Once again, we apologize for any frustration this may have caused and appreciate your understanding. Warm regards, Your Dolly and Dotty Team

Posted 9 months ago

“So pleased! Delivery was super fast and well packaged, had to return and they were so helpful and it was processed fast, new size is perfect. First time shopping with you but will be back to buy more from Dolly and Dotty!”

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Posted 9 months ago

“Absolutely fell in love with this fantastic petticoat so fluffy and full. It's so pretty I'd love to wear it as a skirt. Thoroughly recommend. Feel amazing when I wear it under my Dolly and Dotty dresses ❤”

Dolly and Dotty 5 star review on 19th January 2024

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Posted 9 months ago

“Very addictive dresses!! Great service but would really love a free return or reduced return service.”

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Posted 9 months ago

“Wonderful. I am very happy with my purchase. These dresses are so lovely and flattering.”

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Posted 9 months ago

“Great service. I absolutely love my dress, great quality and fits perfectly”

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Posted 9 months ago

“Fast delivery and good value, thanks so much!”

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Posted 9 months ago

Dolly and Dotty is rated 4.8 based on 1,316 reviews