Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: GEMINI HOUSE, 136-140 OLD SHOREHAM ROAD, Brighton, East Sussex
Rating: 4.79

4.8 Rating 1,317 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,317 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 10th November 2024

124

Anonymous

Anonymous // 01/01/2019

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“Beautiful well made dresses in lovely quality material”

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Posted 1 year ago

“Always prompt service, I'm very safisfied”

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Posted 1 year ago

“Love the unique prints & that the dresses have pockets. Arrived in perfect condition all the way from England to California, USA. Glad I saw that UK sizes are 2 up from ours. So if you're a 6 in USA, it's a 10 in the UK.”

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Posted 1 year ago

“A really lovely website. My package arrived promptly and well packaged. The dress itself is lovely material and looks fantastic on.”

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Posted 1 year ago

“Interesting dresses. Good response to queries. Items sent quickly and well packaged.”

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Posted 1 year ago

“Absolutely beautiful dress,I'm normally a 22/24 so ordered a 24 as I didn't know if the material was a bit giving and needed it for the following weekend ! I had to take it in at the waist so a size 22 would have been fine! Other than that lovely quality,very pretty fast shipping so will definitely order again! 👍”

Dolly and Dotty 5 star review on 3rd October 2023

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Posted 1 year ago

“I'm so happy with my purchase! The website is easy to use and delivery was fast, can't wait to wear my new dress”

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Posted 1 year ago

“Excellent service, superb quality and amazing prices”

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Posted 1 year ago

“I LOVE the choice of gorgeous dresses and the offers”

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Posted 1 year ago

“Nice comfortable dresses in cute paterns. Their sleve size go up with the dress size, which is very nice. And pockets! The only minus is that they aren't in the EU”

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Posted 1 year ago

“Gorgeous dresses, so well made and beautifully printed designs, fabulous materials. Well worth the reasonable price.”

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Posted 1 year ago

“I love this dress. So cute and well made.”

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Posted 1 year ago

“Probably not your fault but I paid £8 for next day delivery and it didn’t arrive until the day after, it didn’t fit anyway, but I must say my refund was nice and quick, still £8 out of pocket though, might order again, will see!”

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Posted 1 year ago

Hello Karen, Thank you so much for sharing your experience and I am sorry that your order was not delivered the day after you ordered. Upon checking, it was placed beyond 2 p.m. which is our cut-off time so we can ship the order within the day and that is why it was not dispatched the same day but the next day. The order was placed at 9:30 p.m. No worries as a one-time courtesy, I have refunded the £8.00 that you have paid for express shipping, it will go back to your original form of payment within 3 days. We can't wait to have you shop with us again. Thank you for your kind words and support, too! 😊 Best wishes Your Dolly and Dotty Team

Posted 1 year ago

“My first purchase with Dolly and Dotty. Ordering was very straightforward and efficient and arrived the very next day. This meant I could wear it at 'Salute to the 40's' event at Chatham Docks. I really enjoyed wearing the dress and felt fabulous. Thank you.”

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Posted 1 year ago

“Sfunning dress, but due to weight gain I've had to return”

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Posted 1 year ago

“Amazing service and quick delivery!”

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Posted 1 year ago

“Unfortunately I had to send back the two dresses. One because the inside of the sleeve was white, which really spoilt the look of the dress, as ordered for a wedding. The other one unfortunately just didn't suit me. But I still haven't received any refund for these dresses, which by now I should off. So now feel it's going to be hassle getting my refund.”

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Posted 1 year ago

Dear Julie, We sincerely apologise for the inconvenience you've experienced with your recent purchase and refund process. We understand your frustration, and we'd like to provide an explanation for the delay. Upon reviewing your case, we discovered that the reason for the delay in your refund was due to the return package being sent to a third-party dispatcher warehouse instead of our designated return address, which is clearly stated on our website. This deviation from our standard return process caused a delay in processing your refund. We want to assure you that we take this matter seriously, and we've taken steps to resolve it promptly. Today, we have processed the refund for both dresses back to your original payment method, we also refunded the headband that you kept as a one-time courtesy for the inconvenience. Depending on your bank, it usually take 3 business days for the refund to reflect in your account. We value your feedback, and we're continuously working to improve our processes to ensure a smoother shopping experience for our customers. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. Thank you for your patience, and we hope to have the opportunity to serve you better in the future. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“Great items, thank you”

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Posted 1 year ago

“Dolly and Dotty were great. I ordered on next day delivery. Really helpful when there were delivery problems but as they use DPD I wasn’t surprised. Apart from their couriers Dolly and Dotty are great.”

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Posted 1 year ago

“Last minute custome change and you came to my rescue, the swing dress I purchased was beautiful and looked fantastic with the petticoat, I wore it to Goodwood Rival. It was so rock n roll Loved Loved Loved the dress.”

Dolly and Dotty 5 star review on 19th September 2023

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Posted 1 year ago

Dolly and Dotty is rated 4.8 based on 1,317 reviews