Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: GEMINI HOUSE, 136-140 OLD SHOREHAM ROAD, Brighton, East Sussex
Rating: 4.79

4.8 Rating 1,316 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 10th November 2024

124

Anonymous

Anonymous // 01/01/2019

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“I bought this dress because I love cherries and black and white clothes this dress was made for me! I checked the measurements and ordered the correct size. It fitted beautifully! I felt fantastic in it and I got so many compliments! I will be buying another Dolly and Dotty dress soon!”

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Posted 11 months ago

“The new Billie dresses are amazing! Gorgeous prints, and the patterns are lovely. I used to think dolly and dotty was a bit basic in the past, but these dresses now are gorgeous. I just got the peacock and the panda dresses, the detail is much better than another online company p____. Although it's polyester, they feel much more breathable and less plastic. I also have one of their cotton dresses, and that feels premium. I even wore it for a family photoshoot and it made me feel amazing. Oh and my 8yr old loves the kids dresses, perfect for feeling "grown up" and yet being able to twirl and prance around like a princess.”

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Posted 11 months ago

“Lovely dress, great fit and service!”

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Posted 11 months ago

“Couldn't speak more highly of the customer service. I had an issue with delivery and was sent a replacement within 24 hours. They were polite and kind and so so helpful.”

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Posted 11 months ago

“Ordered tartan dress for my friend who's going to a ceilidh. She's over the moon with it - fits perfect and looks amazing.”

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Posted 11 months ago

“Elegant timeless dress”

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Posted 1 year ago

“Beautiful dresses and fits well”

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Posted 1 year ago

“Super Speedy Delivery, Excellent Sellers, I love my new dresses a perfect fit and good quality material.... Thank-You for your service....”

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Posted 1 year ago

“Dress too small so sent back. Still waiting for refund”

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Posted 1 year ago

Dear Sharon, We regret the sizing issue and appreciate your feedback. We've processed your refund; it should be reflected in your PayPal account shortly. We apologize for the delay, attributed to our current staffing situation. Your patience is valued. If uncertain about sizes, feel free to contact us; we're here to assist. Kind regards, Your Dolly&Dotty Team

Posted 1 year ago

“Sorry wasn't for me. Didn't like the fabric. I have returned it haven't heard from you yet”

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Posted 1 year ago

Dear Denise, We apologise that the fabric didn't meet your expectations. We've received the returned dress and initiated a refund. I understand your disappointment and want to let you know we have other fabric options like cottons and various polyesters you might prefer. Your feedback helps us improve, and we regret any delay due to our current staffing situation. If you're interested in exploring other options, please let us know! Kind regards, Your Dolly&Dotty Team

Posted 1 year ago

“Really pleased with my dress. It fits perfect. I can't wait to show it off at my 70th birthday meal with the family.”

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Posted 1 year ago

“So happy, it so hard to find clothes that fit my body shape and prefered style.”

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Posted 1 year ago

“Loved the dress size and pockets very comfortable”

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Posted 1 year ago

“👍👍👍👍👍👌🤘”

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Posted 1 year ago

“I returned this item, had no response”

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Posted 1 year ago

Dear Claire, Thank you for bringing your concerns to our attention. We apologise for any inconvenience caused by the perceived quality of your dress as a growing company, your feedback, negative and positive, really matters to us. We've also received your return package and wanted to let you know that we're already processing your refund of £44.50. We apologise for the delay in processing it, as we're currently short-staffed. Your patience is greatly appreciated We're hoping you can give us a second chance in the future. Thank you so much for your patience and cooperation! Best regards, Your Dolly&Dotty Team

Posted 1 year ago

“Dress was lovely but didn’t fit. I’m still waiting for my refund. There was no delivery note in my package either.”

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Posted 1 year ago

Hello Allison, We regret the sizing issue and appreciate your feedback. We've processed your refund; it should be reflected in your PayPal account shortly. Our warehouse is paperless, hence no delivery note, but you can always include any proof of order in the package. We apologize for the delay, attributed to our current staffing situation. Your patience is valued. If uncertain about sizes, feel free to contact us; we're here to assist. Kind regards, Your Dolly&Dotty Team

Posted 1 year ago

“Fabulous service arrived in good time. Texture of fabric was a little different to what I was expecting but the print is so pretty. Can't wait to wear this dress!”

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Posted 1 year ago

“Good communication and speedy delivery”

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Posted 1 year ago

“Tons of choice, patterns are fantastic, and the size range is great!”

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Posted 1 year ago

“As always with D&D great service and a lovely product.”

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Posted 1 year ago

Dolly and Dotty is rated 4.8 based on 1,316 reviews