Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: GEMINI HOUSE, 136-140 OLD SHOREHAM ROAD, Brighton, East Sussex
Rating: 4.79

4.8 Rating 1,316 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 10th November 2024

124

Anonymous

Anonymous // 01/01/2019

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“Super quick ship to Canada. High quality dresses that hold up to a lot of use and washes!”

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Posted 7 months ago

“I ordered this dress for my daughters wedding, I love Dolly and Dotty dresses so much I don't need any excuse to buy another, I ordered the wrong size and when I realised I emailed the help desk and asked if they could help me as there wasn't enough time for it to arrive, return and reorder, I can't thank the team enough for making things happen so quickly, it's gorgeous and I can't wait for the big day so I can wear this beautiful dress, you are one amazing company, thank you 😊”

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Posted 7 months ago

“Brilliant company fast delivery and perfect fit 🥰🥰🥰”

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Posted 7 months ago

“Unique prints and gorgeous dress cuts. Love the hidden deep pockets, soft material and vibrant prints. Customer service always prompt and helpful.”

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Posted 7 months ago

“Lots of choice and a quick service. Thanks!”

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Posted 7 months ago

“Absolutely love this dress. Beautiful material, love the fit . My second purchase and it won’t be my last!”

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Posted 7 months ago

“Super fast delivery from Dolly and Dotty . I was very impressed . Bought item for my friend who loved it . Very happy with everything .”

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Posted 7 months ago

“Arrived on time easy to order dress fits like a dream and feels lovely on ,they are true sizing can highly recommend Dolly and Dotty”

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Posted 7 months ago

“Great quality items, reasonable price and arrived quickly. Would definitely recommend and will buy from you again in future 👍”

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Posted 7 months ago

“Always beautiful designs”

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Posted 7 months ago

“Fast delivery very impressive”

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Posted 7 months ago

“The dress is absolutely beautiful and delivery was quick. I had an issue with my previous order and had to return it. I emailed sales and spoke to a very helpful Maria. She arranged my return and refund and even sorted out a refund on my postage. Thank you Maria!!!”

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Posted 8 months ago

“Brilliant company to deal with. I had an issue with delayed delivery and the company resent my order via courier and absorbed the costs themselves. Received the dress within 24 hours and it is gorgeous. Quality is great and the fit is perfect. Size 14 and true to size. Such a pleasure to deal with a company with such excellent customer care.”

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Posted 8 months ago

“Great service, super quick delivery”

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Posted 8 months ago

“Highly recommend Dolly and Dotty. The quality of the products are fantastic and they are reasonably priced.”

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Posted 8 months ago

“True to size and extremely comfortable I will definitely buy again and would recommend it to anyone. I'm a size 26”

Dolly and Dotty 5 star review on 13th March 2024

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Posted 8 months ago

“I returned the dress as being too small, it took a while but I did get a replacement dress that was suitable.”

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Posted 8 months ago

Hello Teresa, Thanks for your feedback. We're sorry to hear that the dress didn't quite fit the bill and that you haven't received your replacement or refund yet. I just wanted to let you know that we've already sent out a replacement for you yesterday via express post. Keep an eye out for it, and it should be with you in no time. If you have any other questions or concerns, feel free to drop us a line. We're here to help! Warm regards, Dolly and Dotty

Posted 8 months ago

“Brilliant, updated on every stage of the order. Prompt delivery and beautiful dresses.”

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Posted 8 months ago

“My dresses were lovely but the experience was very poor. I paid for next day delivery which did not happen. I did receive the delivery refunded but it did not make up for the poor service.”

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Posted 8 months ago

Hello Sarah, Thanks for your feedback and we're sorry if there was any hiccup with getting your dresses to you on time. After a quick look, we noticed your order came in on Feb 19 around 7:30 pm. Just a heads up, our cutoff time for zipping out orders on the same day is 2:30 pm, and you can find this info in our shipping details on the website. Your order got the green light on Feb 20 and landed at your door on Feb 21. We get how crucial it is to have things when you expect them, and we apologise if the cutoff time threw a curveball. To make things right when you contacted us last time, we refunded your shipping fee as a one-time friendly gesture. If you've got any more thoughts, please let us know. Your understanding means a lot to us. Cheers, Dolly and Dotty

Posted 8 months ago

“Darlene polka dot retro swing dress absolutely beautiful can’t wait to wear it ! Fast delivery I ordered two for size, the only downside is you have to pay for returns however I get that Dolly and Dotty are an independent so didn’t really mind ! Refunds take a long time even with next day returns Would I buy from Dolly and Dotty again ? Yes definitely”

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Posted 8 months ago

Dolly and Dotty is rated 4.8 based on 1,316 reviews