Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: GEMINI HOUSE, 136-140 OLD SHOREHAM ROAD, Brighton, East Sussex
Rating: 4.79

4.8 Rating 1,316 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 10th November 2024

124

Anonymous

Anonymous // 01/01/2019

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“Great communication, super fast delivery and beautiful product.”

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Posted 8 months ago

“Easy to browse website. Item arrived on time.”

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Posted 8 months ago

“Easy to use website and super fast delivery.”

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Posted 8 months ago

“My dress was never delivered. No card left from the delivery company. Then I got the email the dress was returned. Definitely not by me as I never even saw it. About 5 weeks now and money not in my account. I lost out on a beautiful dress at a great price in the sale and lost out on money. I will be chasing with the customer service.”

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Posted 8 months ago

Dear Denisa, We sincerely apologise for the inconvenience you've experienced regarding the delivery of your dress. Upon investigating, it has come to our attention that there was an issue with the address on your order, leading to the non-delivery of the dress. We regret any confusion or frustration this may have caused, especially as you were looking forward to the beautiful dress you ordered at a great price during the sale. To address this matter, we would like to offer two options: Resend the Dress: If you still wish to receive the dress, please provide us with the correct delivery address to ensure a successful delivery. We want to avoid any further issues, and your satisfaction is our priority. Refund: We completely understand if you prefer a refund due to the inconvenience caused. We will process the refund promptly, and you can expect the funds to be returned to your account in no time. Please let us know your preferred option, and if you choose to have the dress resent, kindly provide the correct delivery address to avoid any further complications. Once again, we apologize for any frustration or disappointment this situation has caused. Our customer service team is here to assist you. I appreciate your understanding, and we appreciate the opportunity to make this right for you. Best regards, Dolly and Dotty

Posted 8 months ago

“Very quick delivery”

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Posted 8 months ago

“Love this website and the quality of the clothes, although I do find not everything is true to size and so I am struggling to know what size to order, sometimes ordering two sizes but that means a costly return.”

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Posted 8 months ago

Dear Kyrinda, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 8 months ago

“Lovely quailty and fit for the dresses I have bought.”

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Posted 8 months ago

“I recently ordered two more dresses (I already have two) the purple dress with hedgehogs on and a brown polker dots. Both fit beautifully I'm in love with the hedgehog one can't wait to wear it. I was disappointed with the polker dots one though, it's described as brown but it's more of a creamy beige colour and it just not my cup of tea. So I will be returning it and ordering something else.”

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Posted 8 months ago

“Great selection of outfits and dresses!!”

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Posted 8 months ago

“Dress came quite promptly..no problem with delivery”

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Posted 8 months ago

“Amazing service, kind, courteous customer service, very helpful with my order, quick to respond. Dress is fabulous makes me feel great, lovely feeling material.”

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Posted 8 months ago

“Returned dress as to big ...paid for track and sign...was signed for as delivered on 10th Feb still waiting for refund on 21st Feb...sent 2 emails and had no response.. really disappointed as was going to order smaller size when money went back in account won't bother now”

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Posted 8 months ago

Dear Suzanne, We sincerely apologise for any inconvenience you've experienced regarding your recent return. We appreciate your patience and understanding. Upon investigating your case, we acknowledge that we did not receive any emails from you apart from the one sent yesterday. We regret any oversight in communication. Please be informed that your refund has already been processed. You should see the funds reflected in your account shortly. We understand the frustration caused by the delay and assure you that we are working to improve our response time. We value your business and would like to extend our sincere apologies for any inconvenience this may have caused. If you have any further concerns or questions, please feel free to reach out, and we will do our best to assist you promptly. Thank you for your understanding, and we look forward to serving you better in the future. Best regards, Dolly and Dotty

Posted 8 months ago

“I ADORE your Billie dress and I will be ordering more of this style! Claudia is a different material though, clingy and didn’t like it!”

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Posted 8 months ago

Dear Siobhan, We're truly sorry to hear about your recent disappointment with the fabric quality of the dress you purchased. Our fabric selection can indeed vary between designs, resulting in different thicknesses and textures. We genuinely apologize that the material of this particular design didn't meet your expectations, especially after your positive experiences with our previous dresses. Your feedback regarding the fit and fabric is crucial to us, and we'll strive to ensure consistent quality across all our designs. We value your loyalty and support towards Dolly and Dotty. If there's anything we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction means a lot to us. Warm regards, Your Dolly and Dotty Team

Posted 8 months ago

“Super fast delivery, literally 24 hours after purchase.”

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Posted 8 months ago

“Very pleased with the style, fit, print, and fabric of the dress I purchased. Shipped fast to the USA too. Definitely will purchase more from this brand.”

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Posted 8 months ago

“White petticoat was longer than dress , quality is good but didn’t match my expectations. I return my purchase as per instructions more then 2 weeks ago , haven’t received the refund yet.”

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Posted 8 months ago

Hello Oksana, We sincerely apologize for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 8 months ago

“Dress arrived late - I paid for next day but didn't receive it until two days later. Beautifully packaged though.”

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Posted 8 months ago

Hello Karen, We appreciate you informing us about the late package and we are so sorry for the inconvenience. I know how important it is for you to get your package on time and we know how frustrating it is to pay for express shipping but not get the package the next day. No worries, we refunded you the express shipping fee and you should see that reflected on your original form of payment within 3 business days. We hope you can forgive us for the mishaps and that you'll get back to us as a loyal customer. We would be delighted to serve you. Best regards, Dolly and Dotty

Posted 8 months ago

“Fantastic site- going to be throwing my money at this screen a lot :)”

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Posted 8 months ago

“Good service”

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Posted 9 months ago

“Fast easy delivery. Good quality product. Loved the vast selection of dresses online.”

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Posted 9 months ago

Dolly and Dotty is rated 4.8 based on 1,316 reviews