Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: GEMINI HOUSE, 136-140 OLD SHOREHAM ROAD, Brighton, East Sussex
Rating: 4.79

4.8 Rating 1,316 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 10th November 2024

124

Anonymous

Anonymous // 01/01/2019

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“Petticoat is beautiful, ordering very easy and quick delivery.”

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Posted 1 year ago

“I love my dress! It fits as if it was made to measure. Also when I said my welcome discount didnt work the amount was refunded straight away. Will buy from hete agan!”

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Posted 1 year ago

“Very thin material and tight across the chest, sent it back (once I had paid for the postage) and as yet have still had no refund”

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Posted 1 year ago

Dear Tracy, We sincerely apologise for the inconvenience you've experienced and the delay in processing your refund and that you did not like the fabric of the dress. Your feedback is valuable to us, and we appreciate your patience. We're pleased to inform you that we have processed a refund of £50, which will be credited back to the original form of payment within the next 3 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider. We understand your frustration and want to clarify that our team has been short-staffed, leading to the delay. However, we're continuously working to improve our processes to prevent such issues in the future. Once again, we apologise for any inconvenience you've encountered and greatly appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us. Thank you for your patience. Sincerely, Your Dolly&Dotty Team

Posted 1 year ago

“The outfits are quirky and fun. There is no skimping on fabric and the quality is fabulous. Sizing is a bit variable but that could be my shape They are easy to order, friendly to deal with ,prompt delivery and quick to refund if not required.”

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Posted 1 year ago

“Always love buying new dresses and have never been let down...”

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Posted 1 year ago

“As always with dolly and dotty dress am never disappointed with the fit size colours and style”

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Posted 1 year ago

“Gorgeous dresses, fit beautifully and great quality and service.”

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Posted 1 year ago

“Great service dresses fit perfectly and good quality will definitely order from you again”

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Posted 1 year ago

“I didn't spend long browsing as I found something I wanted really quickly and at a good price too. Dispatch was really quick, although the postal service dropped the ball on delivery time, and it took 5 days to reach me.”

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Posted 1 year ago

“Good service quick delivery, will use again”

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Posted 1 year ago

“lovely dress but too long”

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Posted 1 year ago

Hello Deborah, Thank you for bringing this to our attention, and we're truly sorry to hear that the dress is not meeting your expectations. We understand that fit and length are important factors in your choice. Our models' heights typically range from 5'7" to 5'9", which may affect the length of the dresses when you look at them online. We apologise for any inconvenience this may have caused. If you're ever unsure about the lengths, please don't hesitate to reach out to us for the exact measurements of our products. We're here to assist you in finding the perfect fit. You can contact us via live chat or email, and we'll be happy to provide you with the information you need. We appreciate your feedback and hope you have a great day! Kind regards, Your Dolly&Dotty Team

Posted 1 year ago

“Size perfect, delivered on time”

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Posted 1 year ago

“Lovely website with easy to follow sizing and quick delivery!”

Dolly and Dotty 5 star review on 28th October 2023

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Posted 1 year ago

“Absolutely LOVE Dolly and Dotty. All great, from the efficient service to the most wonderful and fllattering dresses and styles. THANK YOU....Happy Customer - Susie”

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Posted 1 year ago

“I ordered a Palma dress with deer print and Billie in turquoise dinosaurs. I love the prints. The dresses fit well (size 12) are very comfortable and flattering. The skirts are full but not bulky and silhouette very pleasing. The prints are fun! The price is low. My only wish is that the same styles could be produced in a natural fabric, cotton would be ideal.”

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Posted 1 year ago

“Fast shipping.”

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Posted 1 year ago

“The clothes come quickly and well packaged. Can’t fault them.”

Dolly and Dotty 5 star review on 24th October 2023

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Posted 1 year ago

“Dresses are good quality and size put customs duty makes them very expensive.”

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Posted 1 year ago

Thank you for your kind words! We're delighted to hear that you love our products and appreciate your understanding regarding customs fees. We know it can be frustrating, unfortunately, these fees are beyond our control. We're thrilled that you find our dresses of good quality and hope you can still enjoy them despite the extra costs. Your support means a lot to us! 💕

Posted 1 year ago

“I love the title of the website. It is very catchy.”

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Posted 1 year ago

“Love these dresses, such a flattering shape, they flow so well. And I adore the quirky prints. I couldn’t decide so bought 3 dresses and love them all!”

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Posted 1 year ago

Dolly and Dotty is rated 4.8 based on 1,316 reviews