Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: GEMINI HOUSE, 136-140 OLD SHOREHAM ROAD, Brighton, East Sussex
Rating: 4.79

4.8 Rating 1,315 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,315 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 10th November 2024

124

Anonymous

Anonymous // 01/01/2019

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“This was a gift for my wife who is delighted with it. Very comfy, looks good, arrived as expected. Extra props to D&D for not using Evri/Hermes as a courier (so the parcel actually got to our house)!”

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Posted 2 months ago

“Beautiful dresses, very well made and great fit. So glad I found the Dolly and Dotty website.”

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Posted 2 months ago

“Beautiful dress and jacket ! I had many compliments at the wedding I attended ! Great communication and service. I had to size down on the dress and was kept fully informed throughout !”

Dolly and Dotty 5 star review on 2nd September 2024

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Posted 2 months ago

“Beautiful dresses that you will not find anywhere else!”

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Posted 2 months ago

“Customer service was perfect. I’m now obsessed with this beautiful company. I have so much in my basket I’m planning on buying one a month.”

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Posted 2 months ago

“I’ve bought quite a few dresses from Dolly and Dotty. The material is great, washes well, dries quickly, and doesn’t need ironing! The fit is great, and I love the many different designs. Everything you buy is sent quickly.”

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Posted 2 months ago

“Awaiting refund”

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Posted 2 months ago

Dear Cath, We sincerely apologise for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 2 months ago

“Loads of choice on the website. Quick delivery.”

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Posted 2 months ago

“My dress came quickly and fits beautifully. Really pleased with the quality and the price and am looking forward to wearing soon.”

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Posted 2 months ago

“Everything a woman could ask for with the different styles of dresses, playsuit and formal wear.”

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Posted 2 months ago

“All and any interface I had with the website was very easy and clear. A very clear and understandable online shopping experience.”

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Posted 2 months ago

“Always prompt despatch and delivery with regular updates”

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Posted 2 months ago

“Customer service is second to none! Accidentally ordered the wrong size dress and they made sure I had a replacement in time for holiday!”

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Posted 2 months ago

“Ordered many times and have loved all of the dresses I have gotten!!”

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Posted 2 months ago

“Dress lovely but had to return last week as not suitable for a funeral. Still waiting acknowledgment it was received so can get a refund”

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Posted 2 months ago

Dear Angela, We sincerely apologise for the inconvenience caused by the dress not meeting your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If you have any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 2 months ago

“I have sent back a dress that my daughter wanted it is too small if I remember it is black with spots I hope it was received at the address that my daughter found on line which I found was different to see he one on the packet thank you Jolanta winiecki telephone 07368 931616 could someone call me and let me know if the dress arrived at an address”

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Posted 2 months ago

Dear Jolanta, We sincerely apologise for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 2 months ago

“It was too small had to send back i have ordered a different one bigger size”

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Posted 2 months ago

Dear Christine, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 2 months ago

“Love Dolly and Dotty. The clothes are great quality. The delivery is fast and I would 100% recommend them to everyone”

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Posted 2 months ago

“Very friendly service on the chat. They answered all my questions very soon. Dress was shipped fast and wrapped well. Thank you!”

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Posted 2 months ago

“The dress was made from substantial tartan material. It was dispatched and delivered on time .Unfortunately it was too small ,a bigger should have been order due to the fitted style.”

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Posted 2 months ago

Dolly and Dotty is rated 4.8 based on 1,315 reviews