Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: GEMINI HOUSE, 136-140 OLD SHOREHAM ROAD, Brighton, East Sussex
Rating: 4.79

4.8 Rating 1,316 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 10th November 2024

124

Anonymous

Anonymous // 01/01/2019

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“Love Dolly and Dotty clothes. Very prompt service”

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Posted 3 months ago

“Good comms delivery a bit slow but all good”

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Posted 3 months ago

“Service was first class, and quality of clothes was amazing. Love the style and will definitely be a returning cutomer. A++++”

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Posted 3 months ago

“I have purchased a number of dresses from Dolly and Dotty. They arrive very quickly and are always good quality. I have a range of patterns from alpacas to flowers and always get compliments.”

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Posted 3 months ago

“What a great experience from start to finish. Quick and easy ordering process. Super fast delivery (received order next day). Unfortunately I had to return an item. After a few days I emailed to confirm receipt of return. I was contacted within half hour by Maria to confirm receipt and refund was processed straight away. Couldn't ask for better customer services. Felt the personal touch from the conversation with Maria!!... FABULOUS .... thank you x”

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Posted 3 months ago

“I was absolutely delighted with my dress and the speed that it was sent to me. I will definitely be looking to buy from Dolly and Dotty again.”

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Posted 3 months ago

“Quality items at an excellent price. Brilliant service and fabulous choice of designs.”

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Posted 3 months ago

“Great service , great dresses , purchased my 5th Amanda because I love the fit 😊 one of my favourite brands”

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Posted 3 months ago

“Mixed feelings. First up, the dress fabric washes beautifully, the seams and hems are well finished, and the fit on both dresses is good: both dresses do have extra fabric above bust, but then I was handed out a small back, narrow shoulders and big bust, so I’m used to having to add darts if the neckline is particularly baggy. The V neck of the Fox dress lies better than the scoop neck of the dinosaurs. For some reason I thought the dresses were cotton, don’t ask me why , so I was surprised by the fabric, but what still confuses me is, why do you put zips in jersey dresses? I didn't notice a zip being there and pulled both dresses (individually) over my head, where they fit beautifully. However, by the time I’d got dressed and left the house, the zip had started itching, and raising welts, not calming down one iota all day nor after the 2nd or third washes. In order to wear them, I have to wear a long line tank top under the dress to protect my skin. This took the review down one star for me. I don’t react to anything else on the dresses, not even the brand label (which I have to snip out of 90% of my clothes, so 5⭐️for your brand label and stitching). The button sleeves are a lovely detail, but were very fiddly to do up-maybe do the buttons up before dispatch? Sadly on the alterations list there’s no option for a zip flap to cover the inside of the zip where it rests against skin, nor is there an option to not have the zip at all. I can see myself coming back to the site to buy more dresses in the future if the zip alterations are available options. I love the fabric design, I love the pockets, and I love the way the dresses do fit and flare. The skirts are not so flared that my wheelchair starts eating the fabric, which is a + in the inclusivity column; were I not able to pull on the dresses the zipper would put me off buying anyway because I know I cant, but I can’t think of anyone with mobility issues being able to zip up such a long zip by themselves. So that’s why they lost one star for inclusivity but kept one for the midi length and volume working very well for wheelchair movement. Overall, the dresses are on the generous size for fit, the prints are clear and crisp throughout the whole dress and there’s clearly a lot of passion and care built into the brand from design to dispatch.”

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Posted 3 months ago

Dear Melanie, Thank you so much for taking the time to share your detailed and thoughtful feedback. We're delighted to hear that you love the fabric designs, the fit and flare of the dresses, and the attention to detail in our stitching and labels. We appreciate your kind words about our brand's passion and care. We understand your concerns about the zippers in the jersey dresses. Your feedback is invaluable, and we are sorry to hear about the discomfort caused by the zippers. We are committed to ensuring our dresses are comfortable for everyone, and we will take your suggestion of adding a zip flap or providing an option to remove the zip into consideration for future designs. The button sleeves are meant to add a lovely touch, and we apologize for any inconvenience they caused. We will certainly look into making them easier to use before dispatch. We strive to create inclusive clothing, and your feedback regarding the ease of wear for wheelchair users is particularly important to us. We will continue to explore ways to improve our designs to better serve all our customers. Thank you again for your constructive feedback and for your appreciation of our brand. We hope to continue to create dresses that you love and that meet your needs more closely in the future. Warm regards, Dolly and Dotty

Posted 3 months ago

“I absolutely love Dolly and Dotty, have purchased many in various styles and all are beautiful and flattering. True to size”

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Posted 3 months ago

“Very happy with this company. Glad I found them. The fashions are lovely.”

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Posted 3 months ago

“I chose 3 Dolly and Dotty dresses, intending to return at least one. What can I say? They were all so beautiful and looked so lovely on that I kept all 3. Great quality and speedy service as well as accurate sizing. I would recommend to anyone!”

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Posted 3 months ago

“I love the dress! Arrived quickly.”

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Posted 3 months ago

“Beautiful dresses, really comfortable to wear for dancing, great service.”

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Posted 3 months ago

“Returned the dress awaiting refund. Material on dress wasn’t that nice. Didn’t fit and was nothing like I thought it would be”

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Posted 3 months ago

Dear Jo, We're truly sorry for the inconvenience and frustration caused by the delay in processing your refund. We understand how important it is to promptly handle returns and issue refunds. Please accept our sincerest apologies for any inconvenience this may have caused you but we are thankful for your feedback so we can do better next time. As a small team, we sometimes encounter delays in processing returns, especially during busy periods. However, I'm pleased to inform you that your refund for the returned dress has already been processed. If you haven't received it yet, there might be a delay in the banking system, but rest assured, the refund has been initiated from our end. If you have any further concerns or questions regarding the refund, please don't hesitate to reach out to us via email or chat. We always make sure our customer service is top-notch to ensure customers' complete satisfaction. Thank you for your understanding and patience. We look forward to resolving this matter for you swiftly. Best regards, Dolly & Dotty

Posted 3 months ago

“I ordered a dress for my wedding, returned said dress, no acknowledgement nor refund given. Nearly £70 down the drain thank you”

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Posted 3 months ago

Dear Wendy, We're truly sorry for the inconvenience and frustration caused by the delay in processing your refund. We understand how important it is to promptly handle returns and issue refunds. Please accept our sincerest apologies for any inconvenience this may have caused you but we are thankful for your feedback so we can do better next time. As a small team, we sometimes encounter delays in processing returns, especially during busy periods. However, I'm pleased to inform you that your refund for the returned dress has already been processed. If you haven't received it yet, there might be a delay in the banking system, but rest assured, the refund has been initiated from our end. If you have any further concerns or questions regarding the refund, please don't hesitate to reach out to us via email or chat. We always make sure our customer service is top-notch to ensure customers' complete satisfaction. Thank you for your understanding and patience. We look forward to resolving this matter for you swiftly. Best regards, Dolly & Dotty

Posted 3 months ago

“I absolutely love Dolly and Dotty website and clothing range. Fast delivery 🚚 too.”