Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: GEMINI HOUSE, 136-140 OLD SHOREHAM ROAD, Brighton, East Sussex
Rating: 4.79

4.8 Rating 1,316 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 10th November 2024

124

Anonymous

Anonymous // 01/01/2019

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“I absolutely love this company, I'm always complimented on my D&D dresses. I have so many dresses from D&D and I have never been disappointed. Thank you guys ❤️”

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Posted 5 months ago

“The ordering process was easy, and offered lots of ways to pay. Delivery was quick. Unfortunately the items did not fit. I couldn't speak to anyone about returning the items, so just did what was suggested in the question and answer sections. Although my return was delivered on 3/6 and I have not heard one word about it. Also wondering how money will be returned as I chose to pay by Klarna.”

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Posted 5 months ago

Hello Lee, We sincerely apologize for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 5 months ago

“I bought 'Lily' and a petticoat for my daughters Prom. She absolutely loves it and can't wait to go. Fast service and delivery matches a beautiful and good quality outfit. Thank you Dolly and Dotty xx”

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Posted 5 months ago

“Having recently discovered Dolly and Dotty I was excited by the number of fantastic designs they have. Spoilt for choice! Plsced an order which was dispatched quickly. Fab customer service. By sheer coincidence while I was waiting on my parcel to arrive a friend also reccomended Dolly and Dotty to me as they knew I was looking for something to wear to a social occasion. 2 satisfied customers :)”

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Posted 5 months ago

“Good quality great fit and excellent value.”

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Posted 5 months ago

“Super lovely dress!! ❤️”

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Posted 5 months ago

“This is the most beautiful dress- it’s fits me to a t and the style and print are SO me! Thank you so very much! kim s.”

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Posted 5 months ago

“Excellent service, easy to purchase and fast delivery. Lovely designs.”

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Posted 5 months ago

“Very easy company to deal with fast delivery”

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Posted 5 months ago

“The dress is GORGEOUS. Lush fabric which doesn’t crease (winner!), lovely bright bold print, excellent price. Ordered it second class post and it arrived the next day! Amazing service and product!”

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Posted 5 months ago

“Flattering, a perfect fit and a pleasure to wear. Everyone loves it!”

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Posted 5 months ago

“I ordered 2 dresses for an upcoming event. 1 off the dresses was ok but not the other. So i returned the dress via royal mail tracked which cost me £9 + however i am still waiting for my refund dispite them having received it on saturday. Im very disappointed as i thought i had finally found great affordable clothes for my taste.”

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Posted 5 months ago

Dear Maria, Thank you for reaching out and letting us know about your concern. I apologise for any inconvenience this has caused you. Our team usually processes refunds within 7 days to ensure each item is properly checked and recorded. As today is the 4th day since we received your returned dress, I can confirm that we have already processed your refund. You should see the refunded amount reflected in your account shortly. We appreciate your patience and understanding during this process. We're sorry to hear that one of the dresses didn't meet your expectations, but we hope you continue to find pieces you love in our collection. If you have any further questions or need additional assistance, please don't hesitate to contact us. Kind regards, Dolly and Dotty

Posted 5 months ago

“Dolly &Dotty... What can i say..i love them. Ive 6 of there dresses...they are a perfect fit. And i always get compliments. They are also perfect for my nature inspired story telling workshops. Thankyou”

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Posted 5 months ago

“This order was shipped off within hours of placing, and even though it was coming to the US from UK, I got it in 2 weeks.”

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Posted 5 months ago

“Actually too big sadly considerably too big I sent it back a week ago and haven’t had notification of return either so I’m a bit worried about it.”

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Posted 5 months ago

Dear Kaitlynn, We sincerely apologise for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress that we just received yesterday, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Best regards, Your Dolly and Dotty Team

Posted 5 months ago

“Fantastic customer service from this company. I ordered several dresses as I struggle to get the right size being a larger lady with a big bust - clothing companies never cut dresses right! But i was pleasantly surprised to find that the ones in my true size were a perfect fit, and the ones in the size i usually order from other companies were too big - which is a GOOD thing because am not technically that size! So am very happy to have found a company who actually create dresses true to size! I have returned the other dresses for a full refund with the minimum of fuss. I shall be buying again from them.”

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Posted 5 months ago

“Excellent customer service and gorgeous patterned dresses. The quality of the clothing is clear and who doesn't love a dress with pockets! 😍”

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Posted 5 months ago

“Lovely designs, generous sizing, quick delivery.”

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Posted 5 months ago

“I bought a beautiful green polka dot dress which I love. I also bought an expensive petticoat which was too big and too long. I returned the petticoat many weeks ago and have not even had an acknowledgment let alone a credit. Would not recommend this company.”

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Posted 5 months ago

Dear Carol, We sincerely apologise for the inconvenience caused by the petticoat that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 5 months ago

“Beautiful and great prices , good customer service too, no quibbles ,”

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Posted 5 months ago

Dolly and Dotty is rated 4.8 based on 1,316 reviews