Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: GEMINI HOUSE, 136-140 OLD SHOREHAM ROAD, Brighton, East Sussex
Rating: 4.79

4.8 Rating 1,316 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 10th November 2024

124

Anonymous

Anonymous // 01/01/2019

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“Great quality dresses, great staff, great experience! They offer prompt responses, and are wonderful to do business with! I’d give them 10 stars if I could! Thank you!”

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Posted 5 months ago

“I am so pleased with my tartan dress! I bought it to wear to a Ceilidh as a special occasion but it's so well made that I'll be wearing it as often as possible!”

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Posted 5 months ago

“Still waiting for my refund, no feedback at all on my return. Very disappointed.”

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Posted 5 months ago

Dear Arlene, We're truly sorry for the inconvenience and frustration caused by the delay in processing your refund. We understand how important it is to promptly handle returns and issue refunds. Please accept our sincerest apologies for any inconvenience this may have caused you but we are thankful for your feedback so we can do better next time. As a small team, we sometimes encounter delays in processing returns, especially during busy periods. However, I'm pleased to inform you that your refund for the returned dress has already been processed. If you haven't received it yet, there might be a delay in the banking system, but rest assured, the refund has been initiated from our end. If you have any further concerns or questions regarding the refund, please don't hesitate to reach out to us via email or chat. We always make sure our customer service is top-notch to ensure customers' complete satisfaction. Thank you for your understanding and patience. We look forward to resolving this matter for you swiftly. Best regards, Dolly & Dotty

Posted 5 months ago

“That was my first order, and I'll surely order again.”

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Posted 5 months ago

“Another amazing dress. Whenever I wear a Dolly and Dotty dress, I always get lovely comments about how lovely it is. My reply is always "It's a Dolly and Dotty dress". :)”

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Posted 5 months ago

“Dress arrived in timely fashion’. However the fabric was disappointing and the fit was not good. The dress was returned for refund.”

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Posted 5 months ago

Dear Deborah, We're truly sorry to hear about your recent disappointment with the fabric quality of the dress you purchased. Our fabric selection can indeed vary between designs, resulting in different thicknesses and textures. Your feedback regarding the fit and fabric is crucial to us, and we'll strive to ensure consistent quality across all our designs. We value your loyalty and support towards Dolly and Dotty. If there's anything we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction means a lot to us. Warm regards, Your Dolly and Dotty Team

Posted 5 months ago

“Love the dresses from dolly & dotty have quite a few of them the latest is the grace purple rose beautiful dress I’m only 4ft 9in dress size 6/8 ordered size 8 it’s a perfect fit good quality excellent service will definitely be ordering more would highly recommended this company”

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Posted 5 months ago

“Beautiful product and fair price. Qick dispatch and transparent tracking of parcel.”

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Posted 5 months ago

“Love the dress, Beautiful fit and quality. Great service , quick delivery”

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Posted 5 months ago

“A fabulous range to choose from. Great styles & colours.”

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Posted 5 months ago

“Once again great service and super quick delivery all the way to Australia :)”

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Posted 5 months ago

“I purchased 4 dresses. Initially was disappointed with material quality but once I wore them was pleasantly surprised at how they sat and hung and felt nice. Once washed and they felt even nicer. Beautiful designs and got many compliments on them too. 10 out of 10. Happy Lady loving my dresses.”

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Posted 5 months ago

“Omg I love this company! Easy to order - true to size! Excellent customer service and easy return and refund when needed!”

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Posted 5 months ago

“This is my third order from Dolly and Dotty and yet another beautiful item. Delivery is quick, I had to previously return an item and this was handled really well. The clothes are well made, comfortable and look great. I look forward to ordering more items!”

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Posted 5 months ago

“I have a few Dolly and Dotty dresses in different styles. They are really well made, great quality, and fabulous prints. The order process is really easy, the orders are sent very quickly- great customer service.”

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Posted 5 months ago

“The colour wasn't as expected as said burgandy but was more purple .”

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Posted 5 months ago

Dear Deborah, Thank you for sharing your experience, and we're genuinely sorry that the colour of the dress didn't meet your expectations. We understand how crucial it is for the product to match the visuals accurately. Our sincere apologies for any inconvenience caused. We'll certainly raise this concern to our design and photography teams to ensure we address any potential variations due to lighting in our photoshoots. Your feedback is incredibly valuable in helping us improve our product representation. The dress you purchased was a combination of burgundy, black and dark blue lines hence it looked purple because it was red, black and blue tartan, the combination of red and blue is purple. Should you have any further questions or need assistance in the future, please don't hesitate to contact us. We appreciate your support and understanding. Warm regards, Your Dolly and Dotty Team

Posted 5 months ago

“It's such a gorgeous print”

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Posted 5 months ago

“Very happy, sizing was perfect, order arrived promptly and the quality was perfect Will definitely order again in the future”

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Posted 5 months ago

“This was my first purchace from Dolly and Dotty. A seamless experience, from navigating the website, plceing and order and the great communication regaarding the status of my order. When it arived i could not wit to try it on. A super fit, looks great on and i feel fabulous in it. I would totaly recommend buying from them and will be looking for something new soon.”

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Posted 5 months ago

“Love them both & they fit perfectly. Fast delivery. Great place to shop”

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Posted 5 months ago

Dolly and Dotty is rated 4.8 based on 1,316 reviews