Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: GEMINI HOUSE, 136-140 OLD SHOREHAM ROAD, Brighton, East Sussex
Rating: 4.79

4.8 Rating 1,317 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,317 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 10th November 2024

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous dress wore it to Goodwood Revival ❤️❤️❤️❤️❤️❤️ was comfortable all day even in the 30-degree heat! Managed to look and feel fabulous all day. Definitely recommend Dolly and Dotty.”

Dolly and Dotty 5 star review on 17th September 2023

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Posted 1 year ago

“I ordered two dresses in different sizes. I have returned the one and awaiting a refund. I ordered another dress which had a fault in the material again I am awaiting a refund. The dress I bought is beautiful and I have no issues with this one”

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Posted 1 year ago

Hello Trudi, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've experienced with your recent orders. We're glad to hear that you're satisfied with the beautiful dress you kept. Regarding the two dresses and the shipping fee, we have already processed the refunds, and these should be reflected in your account in 3 days. As for the faulty dress, we take quality issues very seriously, and we've forwarded this matter to our quality team to ensure it doesn't happen in the future. To expedite the resolution, please send us the return receipt for the faulty dress to sales@dollyanddotty.co.uk, and we will promptly process your refund for the return shipping fee. Once again, we apologise for any inconvenience this may have caused you, and we appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. Warm regards, Your Dolly&Dotty Team

Posted 1 year ago

“The delivery was very speedy and the quality was excellent, as all the dresses that I have bought have been. In the few occasions of wearing them so far I have had so many compliments from others. I will no doubt buy from them again”

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Posted 1 year ago

“Easy ordering process ; the dress I ordered is exceptional quality and a very good price. It was dispatched promptly and I was CV kept informed by text”

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Posted 1 year ago

“Beautiful dress, fitted well, would recommend Dolly and Dotty .”

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Posted 1 year ago

“Really happy with dolly and dotty! Website was easy to use and there were a good variety of dresses at really reasonable prices. My order arrived really quickly and was brilliant quality.”

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Posted 1 year ago

“The dress I ordered was very nice and of good quality. I received it pretty quickly. Unfortunately I the top half was too tight across the bust so I had to send it back. Returns aren’t free and I’m still awaiting my refund. That puts me off ordering again from this vendor. It’s worth noting that I returned something else to a high st store on the same day and received confirmation they had received it a couple of days after I posted it & I have also received a full refund.”

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Posted 1 year ago

Hello Lucy, Thank you so much for bringing this to our attention! Our dresses are true to size but if you are in between sizes it will be best to order the size up so it will be more comfortable as the cotton dresses don't have much stretch on them but the polyester is stretchy. Every product also has a size chart and I also suggest you refer to that to make sure you get the best size according to the product description and measurements. Regarding the return shipping costs, given the competitive prices we are offering, we cannot offer free returns & exchanges. Further return information can be found on our website: https://www.dollyanddotty.co.uk/return-policy We've also received your return package and wanted to let you know that we're already processing your refund of £50.00. We apologize for the delay in processing it, as we're currently short-staffed. Your patience is greatly appreciated. Please don't worry, we're working diligently to expedite the refund and get it to you as quickly as possible. You can expect the refund in your account within the next few business days. We sincerely apologize for any inconvenience caused and thank you for your understanding. If you have any questions or concerns, please contact our friendly customer support team. We're here to assist you in any way we can. Thank you for your continued support. Sincerely, Your Dolly&Dotty Team

Posted 1 year ago

“First purchase & definitely not the last. The choice of clothes is wonderful & good value. Really good material. I love the dress I bought & I will be back!”

Dolly and Dotty 5 star review on 13th September 2023

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Posted 1 year ago

“All items are amazibg. I have not received as many complements about a dress in years. Perfecg fit and perfect outfit for a day trip on the Northern Belle train”

Dolly and Dotty 5 star review on 12th September 2023

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Posted 1 year ago

“Excellent quality and fitted perfectly”

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Posted 1 year ago

“Cheap, thin materials. Lovely designs. Reasonable quality sewing. Good customer service. Bad returns policy.”

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Posted 1 year ago

“Love your dresses! However have you changed your sizes, I removed tags before trying on and the dresses are tight unable to wear.”

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Posted 1 year ago

“Quick delivery, well packaged and great price.”

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Posted 1 year ago

“Well what a lovely surprise, easy to order, getting great customer service, changing delivery date (by me) and dress packaged perfectly. Very very impressed.”

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Posted 1 year ago

“The dress was for my daughter for my niece wedding it's a beautful dress perfect”

Dolly and Dotty 5 star review on 8th September 2023

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Posted 1 year ago

“An amazing choice of products, a very easy website to navigate n seamless order n delivery system.”

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Posted 1 year ago

“I wore the Rocksbilly headband to register at college with a goth style top. It's a new look I was trying for college. I love them thanks 😊.”

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Posted 1 year ago

“Great company quick delivery reasonable price.”

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Posted 1 year ago

“It’s a very pretty dress and the fabric feels so nice”

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Posted 1 year ago

“Absolutely love my dress. Ordered one size and would say it was smaller than usual but the next size was perfect and the customer care was excellent. Would highly recommend”

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Posted 1 year ago

Dolly and Dotty is rated 4.8 based on 1,317 reviews