Dolphin Fitness Reviews

Name: Dolphin Fitness
Rating: 2.53

2.5 Rating 140 Reviews

38 %

of reviewers recommend Dolphin Fitness

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Phone:

01273 921 222

Location:

135 Trafalgar Road, Portslade, Brighton United Kingdom
BN41 1GU

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Dolphin Fitness 1 star review on 4th November 2024

Anonymous

Dolphin Fitness 1 star review on 19th April 2022

Kimberly

Dolphin Fitness 1 star review on 5th January 2022

Lee

Anonymous

Anonymous // 01/01/2019

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“Very poor service. No telephone number available to call them. I do not recommend them.”

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Posted 4 years ago

“Could only find what I wanted at 1 other places and these guys had the best prices - really fast and good customer support. Highly recommended, will be back for future purchases.”

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Posted 4 years ago

“Very surprised at the reviews. I haven't had a problem with them in the past. I hope they can turn it around.”

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Posted 4 years ago

“Very poor follow up customer service. Granted, Covid19 has caused all sorts of problems, but: Back in early March I ordered on their website items that were clearly displayed as "in stock". This turned out not to be true, and I feel I was misled. THREE MONTHS later the items arrived (a whopping £90 order). Approximately a third of all items were damaged, largely due to be poorly packed. Contact with the company has been difficult to say the least, and they have managed to dodge responsibility by passing the problem onto their supplier, who I might add have been brilliant. Will not order with this company again. As a coeliac sufferer, and desperate at the time in March for products, and having been a long standing customer of theirs, I feel very let down.”

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Posted 4 years ago

“Very slow in processing economy deliveries. Of course if you pay extra they will deliver next day but it will cost you. In the meantime, economy deliveries take over 2 weeks to be dispatched, not delivered, dispatched only, if you are lucky. Amazon, on the other end, still offer next day delivery.”

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Posted 4 years ago

“Botched delivery, no acknowledgment or response from the company.”

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Posted 4 years ago

“Worst experience, such a scam company. Ive had to do a chargeback through my bank to get a refund. No goods delivered since beginning of April and every query/complaint sent was closed without a response. Do not use this company”

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Posted 4 years ago

“One month on, no products, no email confirmation, no response to emails. Had to get my bank on board to get my money back. Avoid this shoddy business’.”

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Posted 4 years ago

“Two items on offer, one in date and full price and a one soon running out of date but at a discounted price. I paid the full price for the item in date but they sent me the discounted item out which runs out of date soon! Tried contacting them for weeks and they just keep closing the enquiry without fixing the problem.. disgusting customers services!”

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Posted 4 years ago

“NO ORDER. NO REFUND. DREADFUL CUSTOMER SERVICE. ORDER GOODS ELSEWHERE. Order accepted online. £193.90 debited. Goods not delivered. Repeatedly chased with only automated email response. Unable to contact by phone. Five weeks later, they confirm they cancelled my order in response to my complaint, but are refusing to refund me. Dreadful customer service. Will never buy from again. Have reported to Trading Standards”

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Posted 4 years ago

“Sent wrong order creatine not turned up”

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Posted 4 years ago

“Great price on my order of my favourite "Doves Farm" organic wholemeal biscuits 400g. Free delivery was fairly prompt (6 working days) for these difficult times. Packaging was robust and all arrived intact. No crumbs. Nice long use by date. Thank you very much Dolphin.”

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Posted 4 years ago

“I do not believe the i recieved a genuine product.”

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Posted 4 years ago

“Mine was a simple order for products purportedly in stock but, after waiting 2 weeks without communication (during which time they took payment from my card), I raised a query. They then asked me to make further confirmations for my order "as soon as possible" to allow them to dispatch the goods. But this didn't happen, and - after three weeks, following a further holding query - I cancelled the order. When asked to confirm that a full refund had been payment, the seller responded - ambiguously and hardly reassuringly - that "necessary adjustments to your payment will be done accordingly". In this, my one experience of placing an order with them, I have had every reason to doubt their good faith and legitimacy. I have also opened a dispute with card provider. Save yourself the stress and hassle of dealing with this company by shopping elsewhere.”

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Posted 4 years ago

“I am usually happy with their service, but this time will give them 1 star rating because your fast delivery for £3.95 is useless. Paid in full on 26/04 and got email back just today saying that my order will be with me on 4th of May- what a joke!!! Can you count how many days are between 26th of April and 4th of May?! Is that what you call fast service?? I usually use economy service and get it quicker, so basically you charge people for service you are not able to provide! And please don’t tell me is because of current situation, because I got a lot of orders now from eBay and they are here in 48hrs!”

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Posted 4 years ago

“I got mu Collagen powder, however, I don't believe it is real product. There was powder top of the lid and also the whole tube looks different than Neocell products in the US. I contacted the company, no reply. I will take this further as far as needed if they do not reply and refund me.”

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Posted 4 years ago

“I am so angered by this company. They charged me but never send the products I ordered. It has been 2 months and they never respond to emails and their contact number hangs up automatically after you pay to hear their automated message that says nothing! Companies like that should shut down!”

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Posted 4 years ago

“Selling not genuine products (Egyptian magic cream) and not refunding. NOT RECOMMEND”

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Posted 4 years ago

“Prices are good but delivery is slow. Even in this pandemic, I have not received goods, nor been notified of delivery date, after 11 days since ordering.”

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Posted 4 years ago

“Please do not slag off this company, at a time of crisis like this. My order was due 7-10 working days and I received it on the eleventh day. Well done Dolphin Fitness!!”

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Posted 4 years ago

Dolphin Fitness is rated 2.5 based on 140 reviews