Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.80

1.8 Rating 640 Reviews

19 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.8

Based on 640 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had my plan covering 3 appliances for over 5 years had to use multiple times has been a great experience each time I have had a engineer visit. Brilliant service and worth the money”

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Posted 1 day ago

“Peacecof mind knowing I have cover”

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Posted 4 days ago

“I have had a warranty plan with yall for 4 months. When I needed yall. I was told it would take months before anyone could come out because no one was available in my town. Why was I not told this when I bought the plan. So I have wasted my money because I'm told you will not reimburse me as well. This is a very sorry company do not use them. It's a waste. I have canceled my plan on all my new appliances and others I had. Do not use these people. You have been warned.”

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Posted 5 days ago

“Excellent service, the Engineer was great and very helpful. Our worries were soon over, he was just brilliant. We consider the price of cover well worth it, for peace of mind. I will strongly recommend Domestic and General.”

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Posted 5 days ago

“Repairing my appliance .Just wished it was easier to ask for engineer”

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Posted 5 days ago

“It is by far the worst customer experience I've had with a company. If you name it they did it. I'm not sure how they are still in business. To anyone who wants to use them for appliance warranties and repair BEWARE. The level of incompetence and disregard for their customers is so disappointing. 1. Very poor responsiveness 2. Sent techs out over 5x and issue still not resolved 3. They refuse to replace my unit even though we been customers for years 4. Management and customer service does not get back to you 5. Rude customer service representatives that hang up on you”

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Posted 5 days ago

“Easy to book a repair online. Prompt service and ovendoor fixed quickly.”

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Posted 5 days ago

“Our replacement item arrived speedily without fuss.”

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Posted 5 days ago

“Dealt with problems quickly”

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Posted 5 days ago

“No fuss, no bother, just first class service! Many thanks.”

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Posted 5 days ago

“Website easy to use, booked engineer, arrived and problem resolved within 48 hours”

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Posted 5 days ago

“Not happy with no one answering the phone Humans only required to talk to Nothing can be discussed with a robot!”

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Posted 5 days ago

“Very satisfied, engineer knew what the problem was ,worked quickly and efficiently”

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Posted 5 days ago

“D & G have kept our hotpoint oven going well. We recently got a new hotpoint dishwasher to replace an old one and have been happy with the service provided”

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Posted 6 days ago

“Account always down. ever been able to get to it. They say go to wesite to order repairs. Website always down Impossile to get somethig repared without endless calls each one with long inaudible warnings etc different voices, different accents, some tailing off and at the end "no one available" And this is the whole point of what you pay for Think twice before doing this. Once you start difficult to cancel because you have paid quite a lot and you wont want to waste the premiums. But they do eventually do the repairs. That is the good side.”

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Posted 6 days ago

“Repair was easy to book, fast, fixed on first visit and I was kept informed of the appointment time and engineers details - the engineer was friendly,tidy and efficient.”

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Posted 6 days ago

“The guy was very helpful and did the job and cleaned my tumble dryer afterwards, I ask him to order a condensed for my dryer and he did and That came quickly”

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Posted 6 days ago

“So helpful, good at job & friendly”

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Posted 6 days ago

“Excellent service, thank you.”

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Posted 6 days ago

“Still waiting for the repair even though they were told we have a disabled grandson living with us.”

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Posted 6 days ago

Thank you for bringing this to our attention and I’m so sorry to hear about your experience. We completely understand the urgency of your situation, and it’s not the level of service we strive to provide. To help get things moving as quickly as possible, we’ve sent you a personalised email with further details and steps to assist you right away. Please know we’re doing everything we can to resolve this for you and your family. Thank you! The Domestic & General Team

Posted 6 days ago

Domestic and General is rated 1.8 based on 640 reviews