Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.91

“New fridge freezer delivered late and my kitchen flooring was damaged. Now having to get quotes for supply and fitting for new vinyl after the company who delivered offered the sum of £150 as a good will gesture! Disgusting way to treat customers.”

Helpful Report

Posted 1 month ago

We’re truly sorry to hear about the delays and damage you experienced. Your feedback regarding the situation is upsetting to us, and we understand how important your home is. We take customer satisfaction seriously and are committed to addressing your concerns. Your experience will help us improve, and we appreciate you bringing this to our attention. Thank you for your patience during this time. Many thanks, The Domestic & General team

Posted 1 month ago

“New fridge freezer delivered late and my kitchen flooring was damaged. Now having to get quotes for supply and fitting for new vinyl after the company who delivered offered the sum of £150 as a good will gesture! Disgusting way to treat customers.”

Helpful Report

Posted 1 month ago

We’re truly sorry to hear about the delays and damage you experienced. Your feedback regarding the situation is upsetting to us, and we understand how important your home is. We take customer satisfaction seriously and are committed to addressing your concerns. Your experience will help us improve, and we appreciate you bringing this to our attention. Thank you for your patience during this time. Many thanks, The Domestic & General team

Posted 1 month ago

“Kept to their word and delivered a new tumble dryer because the old one was unrepairable - the delivery was to a mutually convenient appointment that went without a hitch and the delivery driver was very polite and helpful”

Helpful Report

Posted 1 month ago

Thank you for your glowing review, Teri! We’re delighted to hear that we met your expectations in delivering a new tumble dryer and that the process went smoothly. Our team takes pride in providing polite and helpful service, and your feedback truly makes our day. If there's anything else we can assist you with, please feel free to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Really helpful and decisions are made quickly”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review! We're delighted to hear that you found our service helpful and that decisions were made quickly. Your feedback is greatly appreciated, and we’re always here to assist you with anything you need! Many thanks, The Domestic & General team

Posted 1 month ago

“It was the first time claiming replacement appliances. Everything went well however I would have liked the option of cash or voucher to physically go to the stores and make my choice.”

Helpful Report

Posted 1 month ago

Thank you for your thoughtful review! We're delighted to hear that your experience with claiming replacement appliances went smoothly. We truly appreciate your feedback about offering cash or voucher options, and we will certainly take that into consideration for the future. Your input is important to us! If there's anything else we can help you with, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 1 month ago

“Have been with D&G for some years and always had a good service. This time I was really pleased at how quickly the new washing machine arrived once it was ordered. The driver was lovely and helpful. A good service.”

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Posted 1 month ago

Thank you so much for your lovely review, Debbie! We're delighted to hear that you've consistently received good service from us over the years, and it’s wonderful to know how quickly your new washing machine arrived. Our team strives to provide friendly and helpful service, and your feedback means a lot to us. If you ever need assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“U r amazing professional and easy service so smooth Outstanding”

Helpful Report

Posted 1 month ago

Thank you so much for your amazing feedback! We're delighted to hear that you found our service professional and smooth. Your satisfaction is our priority, and it’s wonderful to know we met your expectations! If you need anything else, we're just a message away! Many thanks, The Domestic & General team

Posted 1 month ago

“The delivery and installation of my new hoover fridge freezer went well. It came during the time slot given. The delivery person took time to ensure it was placed correctly. Was very pleasant. Was happy with the delivery”

Helpful Report

Posted 1 month ago

Thank you for your lovely review! We're delighted to hear that your delivery and installation went smoothly and that our team provided pleasant service. Ensuring your satisfaction is our priority, and we appreciate your feedback. If you need any further assistance, feel free to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Great service, unable to repair so replaced very quickly. I have all appliances covered.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful feedback! We're delighted to hear that you received quick service and a replacement for your appliance. It's fantastic to know that you have all your appliances covered with us! Your satisfaction truly means everything to our team. Many thanks, The Domestic & General team

Posted 1 month ago

“Never had a massive issue! If any repair takes to long they have simply replaced! Very happy and feel protected having insurance on my appliances”

Helpful Report

Posted 1 month ago

Thank you for your amazing review! We're delighted to hear that you feel protected and satisfied with how we've handled repairs and replacements. Your peace of mind is our priority, and we’re here to support you whenever you need us. Many thanks, The Domestic & General team

Posted 1 month ago

“Domestic and general are very helpful and accurate always there to help and advise you I never had any problem with them my all appliances are covered with them I will definitely recommend my family and friends to insure there appliances with them.”

Helpful Report

Posted 1 month ago

Thank you for your glowing review! We're delighted to hear that you find our team helpful and accurate. It’s wonderful to know that your appliances are well protected with us. Your recommendation to family and friends means so much to us, and we're here to support you anytime you need assistance! Many thanks, The Domestic & General team

Posted 1 month ago

“Excellent insurance policy cover my fridge freezer. Used the website to log the issue, engineer contacted me straight away and a replacement ordered as they couldn’t fix my appliance. Really easy and extremely happy.”

Helpful Report

Posted 1 month ago

Thank you for your excellent review, Laura! We’re delighted to hear that you found our website easy to use and that our engineer was able to assist you so promptly. It's fantastic to know that we could help you with your fridge freezer replacement! Your happiness is what drives us, and we truly appreciate your feedback. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“what a Fantastic customer service..lots os time for you......thank you all at Domestic and General..”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're delighted to hear that you received wonderful customer service and that our team took the time to assist you. Your kind words mean a lot to us, and we’re always here to help whenever you need us! Many thanks, The Domestic & General team

Posted 1 month ago

“Really quick easy replacement if item is not repairable.”

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Posted 1 month ago

Thank you for your wonderful review, Nicola! We’re delighted to hear that you found the replacement process quick and easy. Your satisfaction is important to us, and we’re always here to help if you need anything else in the future. Many thanks, The Domestic & General team

Posted 1 month ago

“Great service”

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Posted 1 month ago

Thank you so much for your fantastic review! We're delighted to hear you experienced great service. Your feedback means a lot to us, and we’re here to help with anything you need in the future. Many thanks, The Domestic & General team

Posted 1 month ago

“Lovely gentlemen very polite would recommend”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely review! We’re delighted to hear that our team made a positive impression with their politeness and service. Your recommendation means a lot to us, and we’re always here to help whenever you need assistance. Many thanks, The Domestic & General team

Posted 1 month ago

“Nice quick service”

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Posted 1 month ago

Thank you for your feedback, Alison. We’re glad to hear you appreciated the quick service. Your satisfaction is important to us, and we always strive to provide an efficient experience for our customers. If there’s anything more we can do to assist you, please let us know. Many thanks, The Domestic & General team

Posted 1 month ago

“D&G were exceptionally efficient when advised our washing machine could not be repaired. There was no quibbling over the claim and we received full support and guidance from excellent members of staff who helped us through the process. Likewise the delivery of a replacement machine was timely and efficient.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Paul! We’re delighted to hear that our team was able to provide you with efficient support and guidance throughout the process of getting your new washing machine. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your feedback. If you need anything further, please feel free to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Very happy with the service”

Helpful Report

Posted 1 month ago

Thank you for your positive review! We're delighted to hear that you are very happy with our service. Your satisfaction is incredibly important to us, and we appreciate you sharing your experience. If there's anything else we can assist you with, please feel free to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“I had an integrated fridge on a maintenance contract with D&G. After many years it faltered. D&G sent a technician to repair it, but unfortunately the problem remained. Another technician visited and advised that it was unrepairable. Without haste, D&G made me an offer to replace it with a brand new fridge and presented me with a selection to choose from. I (my wife) made a good choice from that selection and, very soon after, that replacement arrived. We are very pleased with that replacement fridge. The only downside was having to get a contractor to install the new fridge, who charged £70. I am happy with the service we received from D&G.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, B. Kirby! We're delighted to hear that you had a positive experience with our service, especially in the replacement of your integrated fridge. We always strive to make the process as smooth as possible, and it's great to know you and your wife are pleased with your choice. If you need any further assistance in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General Reviews