Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.81

1.8 Rating 641 Reviews

20 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.8

Based on 641 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very quick and efficient repair. The machine is now working very well and we are pleased to have the machine working in a short space of time. Thank you.”

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Posted 3 weeks ago

“My dryer is still not repaired. My washing machine got repaired but still having the same issues. The concrete block has actually split in half which caused a leak on the washing machine.”

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Posted 3 weeks ago

“All good man no there work”

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Posted 3 weeks ago

“Call out time was longer than i expected but the guy was friendly & professional”

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Posted 3 weeks ago

“this is a horrible company they took my money and broke my fridge!!!!!!”

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Posted 3 weeks ago

“I have already done this . I was very happy with the lady on the phone , and with the engineer”

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Posted 3 weeks ago

“I have had a D&G plan for 3 years, and have always felt comfort knowing my fridge is protected! Thanks for the quick service.”

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Posted 3 weeks ago

Thank you so much for taking the time to share your feedback—and for being a loyal Domestic & General customer for over 3 years! It’s incredibly rewarding to know you see the true value in our service and that we’ve been able to provide hassle-free support and solutions when you needed them.

Posted 3 weeks ago

“Very good service,quick efficient helpful would recommend”

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Posted 3 weeks ago

Thank you so much for taking the time to leave us your feedback! We're thrilled to hear that you found our service quick, efficient, and helpful. Your recommendation means a lot to us and helps us continue improving the experience for all of our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and always looking for ways to stay one step ahead in delivering exceptional service.

Posted 3 weeks ago

“Service I received was fantastic,”

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Posted 3 weeks ago

Thank you for your kind feedback! We're delighted to hear that you had a fantastic experience with our service. If there's anything else we can help with, don’t hesitate to reach out – we’ve got you covered.

Posted 3 weeks ago

“All done and fixed in a very short time, very polite, no fuss , he even said hello to my dog.”

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Posted 4 weeks ago

Thank you for taking the time to share your feedback. Hearing about your positive experience means a lot to us. We're delighted to know that the repair was completed quickly and efficiently, and that our team brought a friendly touch! Your feedback helps us continuously refine our service and maintain the high standards we strive for. If there's anything else we can do to assist, please don't hesitate to get in touch.

Posted 3 weeks ago

“very efficient”

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Posted 4 weeks ago

Thank you for sharing your feedback! We're thrilled to hear you found our service efficient. Your input is invaluable in helping us refine and continue delivering a straightforward, hassle-free experience. If there's anything else you'd like to share or if we can assist further, please don’t hesitate to reach out.

Posted 3 weeks ago

“All fine except telephone waiting time.”

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Posted 4 weeks ago

Thank you for sharing your feedback with us. We’re so pleased to hear that overall you had a fine experience with us. We appreciate you bringing the telephone waiting time to our attention. Your input helps us understand where we can improve and ensures we’re evolving every step of the way to deliver the best service possible. If there’s anything else you’d like to share, please feel free to reach out—we value every conversation.

Posted 3 weeks ago

“my machine is working perfectly now, i shall be keeping my fingers crossed,that i have no more issues.”

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Posted 4 weeks ago

Thank you for taking the time to share your feedback—it means a lot to us. We're so pleased to hear your machine is working perfectly again. Fingers crossed for a smooth run from here, but rest assured, we're always here if you need us. Your feedback helps us keep improving, and we’re committed to ensuring your satisfaction every step of the way.

Posted 3 weeks ago

“Excellent service, repair sorted promptly.”

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Posted 4 weeks ago

Thank you so much for your kind words! We're delighted to hear that you received excellent service and that your repair was sorted promptly. Feedback like yours reassures us that we're on the right track and helps us continue delivering the high standards we strive for. If there's anything else we can assist you with, please don’t hesitate to reach out. We're here to help, and we look forward to ensuring your continued satisfaction.

Posted 3 weeks ago

“I am very pleased with the service they gave me and when I had a problem with my washing machine they came out within a week of reporting it to them”

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Posted 4 weeks ago

Thank you for sharing your positive experience with us! We’re so pleased to hear that you were happy with the service and the swift response to your washing machine issue. Your feedback helps us to continually improve and ensures we’re delivering the reliable, hassle-free service you deserve. At Domestic & General, we're dedicated to getting things back to normal as quickly as possible, and stories like yours keep us motivated to stay a step ahead. If there’s anything else we can assist you with, don’t hesitate to get in touch.

Posted 3 weeks ago

“I have been using Domestic and General for the last 10 years or more years and I have to say it is absolute worth spending money to buy there policy because they will do everything to fix it and if they can't they replace it. I feel it is money well spent without the hassle”

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Posted 4 weeks ago

Thank you so much for taking the time to share your feedback—and for being a loyal Domestic & General customer for over 10 years! It’s incredibly rewarding to know you see the true value in our service and that we’ve been able to provide hassle-free support and solutions when you needed them. Your experience is a testament to what we strive for every day—making life easier for our customers by restoring normality as quickly and smoothly as possible. Your kind words inspire us to keep improving and offering the best service we can. Thanks again for being part of the Domestic & General community. We’re here whenever you need us.

Posted 3 weeks ago

“Good friendly Customer Service Engineer explains accurately what’s the problem & what’s been replaced”

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Posted 4 weeks ago

Thank you for taking the time to share your feedback. We’re thrilled to hear that you found our customer service friendly and that the engineer provided clear explanations about the issue and the replacement. It’s always our goal to ensure a smooth and hassle-free experience for our customers. Your feedback helps us continue to improve and deliver exceptional service. If there’s anything more we can help with, please don’t hesitate to reach out.

Posted 3 weeks ago

“Excellent service. Kept informed and quick response”

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Posted 4 weeks ago

Thank you for taking the time to leave such positive feedback about our service. It’s wonderful to hear you found the process smooth and appreciated being kept informed along the way. We’re always striving to deliver a seamless experience, and your comments reassure us that we’re on the right track. Your feedback also helps us continue to refine and improve our service for all our customers. If there’s anything else we can do for you, please don’t hesitate to get in touch—we’re always happy to help.

Posted 3 weeks ago

“I’ve just cancelled with D&G .. trying to sort out my plan I thought would be easy but today I got my renewal which has gone up by £11 and one of my hasn’t been added even though it was supposed to be sorted .. booking repairs isn’t as good as it used to be and you have to wait longer for engineer to come and do repair .”

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Posted 4 weeks ago

A March, Thank you for sharing your feedback with us. We're sorry to hear you were unhappy with your plan and the recent price increase. We completely understand how frustrating it can be when things don’t go as expected, especially when trying to sort out your renewal and address specific issues. We want to reassure you that we’re doing everything we can to balance providing exceptional service with the rising costs of living and business. These increases—while never easy to announce—are essential to ensuring we continue to offer reliable support and an extensive engineer network to get home life back on track as quickly as possible. We’re also continually working to improve how repairs are scheduled and handled so that your experience with us is as smooth as possible. Your feedback is truly valuable, and I’ve passed it along to our team to help us evolve and improve our service. If there’s anything further we can do to assist you or any unresolved issues you’d like to discuss, please don’t hesitate to get in touch. We’d love the opportunity to make things right. Thank you, The Domestic & General Team

Posted 3 weeks ago

“My eleven year old fridge freezer failed. The necessary spares were ordered and installed within a week. First class service!!”

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Posted 4 weeks ago

Thank you so much for sharing your kind words with us! We’re thrilled to hear you were happy with the service and that we could get your fridge freezer back in working order so quickly. At D&G, we know how important it is to resolve issues efficiently and with care, so it’s wonderful to see this reflected in your experience. If there’s anything else we can help with, don’t hesitate to reach out. We’ve got you covered.

Posted 3 weeks ago

Domestic and General is rated 1.8 based on 641 reviews