Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.81

1.8 Rating 641 Reviews

20 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.8

Based on 641 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked an appointment, man came repaired washing machine excellent service and efficient nothing to complain about very pleased with Domestic and General Thank you”

Helpful Report

Posted 4 weeks ago

Thank you for your kind words! We’re thrilled to hear about your excellent experience with us. Ensuring efficient and hassle-free service is what we strive for, and we’re so pleased you’re happy with the repair. If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Thanks again for choosing D&G!

Posted 3 weeks ago

“Great engineer very professional”

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Posted 4 weeks ago

Thank you so much for your kind words! We're thrilled to hear that you were happy with your experience and found our engineer to be professional. It's always our goal to provide exceptional service and ensure everything runs smoothly for our customers. If there's anything else we can support you with, we're always here to help.

Posted 3 weeks ago

“They have been fantastic and have so far unsure all my large electric items and have now 2 more to insure! They fixed my vacuum cleaner which is now smashing! People are friendly and helpful in the phone, just like being in a family!👍🙋”

Helpful Report

Posted 4 weeks ago

Thank you so much for your kind words! We’re thrilled to hear you’ve had such a positive experience with D&G. Knowing your vacuum cleaner is now back to “smashing” and that you’ve found our team friendly and helpful truly puts a smile on our faces. Being described as “just like being in a family” is the ultimate compliment—creating that level of care and connection is what we strive for every day. We’re grateful for the opportunity to help you protect your home and look forward to insuring your next items. If there’s anything else we can do, don’t hesitate to get in touch.

Posted 3 weeks ago

“As always excellent service all round. Only gripe is had to wait 10 days for appointment other than that brilliant.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to share your review with us. We’re delighted to hear that you had an excellent experience with our team—it’s always our goal to provide brilliant service. We also appreciate your feedback about the wait time for your appointment. We know how important it is to resolve issues quickly, and we’re continuously working to improve availability. Your comments have been shared with our team to help us serve you even better in the future. Thanks again for choosing D&G. If there’s anything else we can do for you, don’t hesitate to reach out.

Posted 3 weeks ago

“Speedy service . Courteous and efficient engineer.”

Helpful Report

Posted 4 weeks ago

Thank you for the glowing review! We're thrilled to hear you were happy with the courteous and efficient service provided by our engineer. Delivering a seamless, first-class experience is always our goal. If you need any further assistance, we’re just a call or message away. Thank you for choosing us!

Posted 3 weeks ago

“Delivery OK, on time but do not think the washing machine has been fitted correctly as there are issues. I would appreciate an engineer to attend and check that the fitting is correct.”

Helpful Report

Posted 4 weeks ago

Hi George, Thank you for taking the time to share your feedback. We’re thrilled to hear that your delivery arrived on time, but we’re truly sorry to learn that you’re experiencing some issues with the fitting of your washing machine. That’s not the seamless experience we aim to deliver. We’ve sent you a private message with the details of who to contact to arrange a follow-up. This will help us ensure we’re sending the right engineer to resolve the problem for you as quickly as possible. Your satisfaction is incredibly important to us, and we’re committed to making this right. If there’s anything else on your mind, don’t hesitate to reach out—we’re here to help Many Thanks, Domestic & General

Posted 3 weeks ago

“I am still waiting for the replacement drawers for my Hotpoint ultima freezer compartment. I spoke with Hotpoint customer service 3 weeks ago and they said they were awaiting 2 drawers coming in. I've tried to contact Hotpoint but their automated message system does not recognise my post code”

Helpful Report

Posted 4 weeks ago

We’re really sorry to hear about the delay in receiving your replacement drawers and the trouble you’ve had reaching us. We completely understand how frustrating this must be and want to assure you that we’re here to make things right. We’ve already reached out to you personally to gather all the details we need to resolve this quickly. Our aim is to get your freezer compartment back to working order as soon as possible. Thank you for your patience, and please don’t hesitate to get in touch if there’s anything else we can assist with in the meantime.

Posted 3 weeks ago

“Brilliant at fixing appliances but I don't like the way they keep ringing to get more business. If I want to come over another appliance I will get in touch with them.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback—we’re thrilled to know you’re happy with how we fix appliances! We’re sorry to hear that our follow-up calls didn’t feel helpful to you. If you’d prefer not to receive these calls in the future, it’s easy to opt out through your My Account. We’re always looking for ways to improve, so your thoughts are invaluable to us. Thanks again for sharing them!

Posted 3 weeks ago

“I am very pleased with the service. Never had a problem with repairs all good.”

Helpful Report

Posted 4 weeks ago

Thank you for your wonderful feedback! We're so pleased to hear you’re happy with our service and that your repairs have been hassle-free. That’s exactly the kind of experience we aim to deliver every time. If there’s anything else we can do to keep things running smoothly for you, don’t hesitate to get in touch—we’re always happy to help.

Posted 3 weeks ago

“Was a good service”

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Posted 4 weeks ago

Posted 3 weeks ago

“Everything is now working. The only comment I would make is I booked an appointment for 7.00 am to 8.15 so that I didn't have to take time off work. When the the appointment came through, it was for after 2 pm. I got time off but when you book a specific time you should try to honour it.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. We’re really glad to hear everything is now working for you. We’d like to apologise for the inconvenience caused by the scheduling change. We always strive to honour the times our customers book, and we’re sorry we weren’t able to meet your expectations on this occasion. We appreciate you accommodating the revised time, and we’ll use your feedback to improve the scheduling experience moving forward. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Posted 3 weeks ago

“Was happy with engineer he told me cancel your policy and go buy new one. As we will never replace it.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and that you’ve decided to cancel your policy. I want to clarify that the information you received from the engineer is incorrect. Every year, we successfully replace over half a million appliances for our customers. While we aim to repair items as a first step to reduce waste and support sustainability, replacements are absolutely part of our commitment when repairs are not feasible. We’re always striving to provide better service, and I’d be happy to discuss this further and see how we can make things right for you.

Posted 3 weeks ago

“Good washing machine repair”

Helpful Report

Posted 4 weeks ago

Thank you for your kind words about our washing machine repair service! We're so pleased to hear that you had a positive experience. At Domestic & General, we’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 3 weeks ago

“Very good service and friendly”

Helpful Report

Posted 4 weeks ago

Thank you for your kind words about our service! We're so pleased to hear that you had a positive experience. At Domestic & General, we’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 3 weeks ago

“Domestic and General I can't fault, the delivery company however is another story. Paid for installation and removal of old appliance. Spoke with the delivery team when they arrived, showed them where I wanted the fridge freezer positioned, where the water connection point was, "we fix that last" I was told. They unpacked the appliance and removed the outer packaging and took it to their van. I had to go out to remind them to remove the old freezer. This they did, I put on the kettle to offer them a drink but when they didn't return I found out they had driven off, leaving me to complete the unpacking and to connect to the water supply and move the large American fridge/freezer into position myself. This is not what I expected when I payed extra for a full installation and removal. In summary D&G get 10 out of 10, AITH the supplier get 3 out 10.”

Helpful Report

Posted 4 weeks ago

“They never let me down an I been with them for a very long time long time”

Helpful Report

Posted 4 weeks ago

Thank you for your kind words and for being a loyal Domestic & General customer! We're so pleased to hear that you had a positive experience. We’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 3 weeks ago

“Our appliance was insured with domestic and general, when we suspected there was a fault it was so easy to report and book an engineer. The engineer kept in contact with me about the upcoming appointment, arrived when he was scheduled to, and was most helpful. He diagnosed the fault after just 5minutes and within the hour domestic and general had the follow up booked. Same day d&g contacted me to say that they had decided the machine had to be replaced and to go via a secure link and choose my new appliance! I had a choice of over 10 machines like for like as my appliance but different models and designs etc. I quickly found a replacement and within 24 hours it was scheduled to be delivered to me. Received after 48hrs. A very quick turnaround and I was most pleased and all I had to pay was an optional £20 charge to the delivery company to take my old appliance away for recycling which I was more than happy to do. D&G kept me updated at every step of the process and even after delivery have continued to email and check that everything is as it should be and have repurchased a new insurance policy with my new machine. Really glad we decided to insure our white goods and would definitely recommend to everyone that I tell about it.”

Helpful Report

Posted 4 weeks ago

Thank you so much for sharing your experience! We’re delighted to hear how seamless and efficient the process was, from reporting the issue to receiving your replacement appliance. It’s wonderful to know that our engineer and team were able to provide a quick turnaround and kept you informed every step of the way. Your kind words reaffirm our commitment to making claims and repairs as straightforward and hassle-free as possible. We’re grateful for your recommendation and for choosing to protect your appliance with us again. If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Posted 3 weeks ago

“Dealt with promptly and efficiently”

Helpful Report

Posted 4 weeks ago

Thank you for your kind words! We're so pleased to hear that you had a positive experience. We’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 3 weeks ago

“Not the same as you were years ago been with you over 23 years”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to share your feedback with us, and for being such a loyal customer over the last 23 years. I’m truly sorry to hear that you feel we’re not operating to the standards you’ve come to expect from us. We take comments like yours to heart because they help us learn and improve. To understand more about your experience and how we can put things right, I’ve sent you a private message. Your input means a lot to us, and we’re committed to using it to enhance our service moving forward. Thank you again for letting us know how you feel, and I hope we can leave you with a much better experience next time.

Posted 3 weeks ago

“Very happy with service”

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Posted 4 weeks ago

Domestic and General is rated 1.8 based on 641 reviews