Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“When my Microwave broke down I tried to book an engineer visit online however I was advised to contact Domestic & General as they didn't have engineers available in my area, I contacted customer service twice to request an engineer visit, D&G decided to replace my Microwave free of charge as the cost of repair exceeds the cost of replacement. Happy with the service received from D&G.”

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Posted 1 week ago

“Hi there they have always been very friendly and punctual.”

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Posted 1 week ago

“Customer service was excellent and didn’t have to wait long for the repair.”

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Posted 1 week ago

“very pleased with the response, fitting, and the engineer was polite, tidy, and cleared up after the work was completed.”

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Posted 1 week ago

“Good and reliable”

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Posted 1 week ago

“Very Good service, communication is very good and service delivery extremely good in terms of response and dealing with the request and problem solving.”

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Posted 1 week ago

“My recent experience was very satisfactory , I had a fault with my freezer so i had to arrange an engineer visit . To my surprise the website allowed me to do this myself without talking to an agent . At first I am dubious as to whether all this AI stuff works efficiently, anyway I booked the appointment and time and relieved notification that all had been accepted . Before the appointment date I again relieved notification of the appointment . On the day of the appointment I relieved a message advising me the name and time of arrival of the engineer . The engineer arrived on time and was able to repair the freezer on the first visit . So all I all a very satisfactory from start to finish appointment .”

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Posted 1 week ago

“The engineer was knowledgeable. Professional and friendly and confidently completed my repair”

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Posted 1 week ago

“Appliance fixed & now working perfectly. Thank you.”

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Posted 1 week ago

“Excellent service very quickly resolved”

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Posted 1 week ago

“Extremely happy with Domestic and General always very efficient and well knowledgeable engineers. Have been using them for over 8 years and never had any problems. Great service and I would highly recommend.”

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Posted 1 week ago

“IT IS STILL NOT PICKING UP THE WATER IN THE DRYER AND I AM NOT HAPPY WITH THAT WITH THE ENGINEER.”

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Posted 1 week ago

“Very pleased with this breakdown cover Enginer was polite , knowledgeable and arrived on time I didn’t have to wait too long from the time that reported the problem to the time it took for the engineers visit and repair my machine All in all - an excellent service”

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Posted 1 week ago

“Never tuned up most of the time to long to repair still waiting for some one to pick up hover”

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Posted 1 week ago

“Excellent service and speedy response. Would recommend to friend and family.”

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Posted 1 week ago

“Great service all round. Good value for money and worth taking a cover.”

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Posted 1 week ago

“I will recommend them to everyone great service on the phone online high standard there repair teams all respect full thy make sure to fixe your appliance they may even advise you that you can get it replaced the make sure to arrange everything is worth it to be with them”

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Posted 1 week ago

“Excellent service and great customer service and speedy response”

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Posted 1 week ago

“D&G are good at what they do. Not sure of the agreement with the companies they use but the Hotpoint service was hit and miss. The service people were not all that experienced and they give you one time then move it around as if we all can spend all day indoors waiting for a 1 hour job.”

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Posted 1 week ago

“Arrived on time was very efficient with the repair and left the kitchen very clean”

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Posted 1 week ago

Domestic and General is rated 3.1 based on 1,637 reviews