Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.49

2.5 Rating 936 Reviews

36 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.5

Based on 936 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Very fast very effective and easy to deal with.”

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Posted 1 week ago

“The delivery and installation of our replacement cooker was carried out very efficiently. The only problem was that like most electrical items purchased these days, the cooker did not come with any sort of manual and it was a difficult task to trace the manual online.”

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Posted 1 week ago

“Tried their best to fix the problem with my washing machine. When all attempts failed the replaced with no fuss”

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Posted 1 week ago

“Happy used for years and will continue to”

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Posted 1 week ago

“Perfect service every time I’m delighted with D&G Couldn’t be more helpful Worth the money”

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Posted 1 week ago

“Although we were without a washing machine for nearly 6 weeks we were very well informed at all times, the replacement machine has (so far) exceeded our expectations and we are happy with the outcome.”

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Posted 1 week ago

“Quick first class service, thoroughly recommend them”

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Posted 1 week ago

“Everytime had issue with my appliances they always come to my rescue. I would never use any other insurance company for my appliances.”

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Posted 1 week ago

“Arranged everything quickly. The engineer fixed the problem quickly and replaced the malfunctioning part. Well done.”

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Posted 1 week ago

“Engineer attended went through all the things that could be wrong with my washing machine and explained a few things to me which could help in the future”

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Posted 1 week ago

“Very well done all I had to do was answer the door when my cooker and when my dryer had to be replaced no problem”

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Posted 2 weeks ago

“I signed up with Domestic and General. They quoted me one price and now the price is over $30 more per month. We wrote down the price quote when we spoke with customer rep. Very disappointed. They said they sent me an email with revised price? When I checked my emails, it was only a form letter acknowledging I signed up with them, no price update.”

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Posted 2 weeks ago

“Hopeless, never trust”

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Posted 2 weeks ago

Thank you for sharing your thoughts. We’re genuinely sorry to hear about your negative experience with us. It’s disappointing to know that we didn’t meet your expectations, and we completely understand your feelings of frustration when trust is broken. If there's anything we can do to address your concerns, please feel free to reach out to us directly. Warm regards, The Domestic & General team

Posted 2 weeks ago

“There was a very strong burning smell and lots for smoke coming from my washing machine on Friday. An engineer attended today (Monday) and was unable to repair it. He has had to order a part which is not even in the country, and no one has any idea how long it will take for this part to arrive. A washing machine is a very big necessity in my house and being told this is totally unacceptable. I escalated this to a complaint as I am very unhappy with the fact that this machine could potentially have been a fire hazard. The response that I received was that it is ONLY day 3 and the part has already been ordered therefore, I have to wait for this part to arrive WHENEVER it comes. There was not even any mention or acknowledgement to the health and safety concern to me and my family or the trauma experienced on Friday, with the thought that the washing machine was on fire. I have expressed that I do not feel comfortable with a repair after what I experienced but, there is no care or understanding where this is concerned. I have been with this company for at least six years and for the time and money that I have put into this company I do not expect to be treated like this. I am extremely disappointed as I have no washing machine, I am expected to continue using a washing machine that I see as a potential fire hazard and, expected to sit and wait however long for this part to arrive. UNBELIEVEABLE!!!!!!”

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Posted 2 weeks ago

Thank you for taking the time to share your experience, Eraine. We're truly sorry to hear about the distressing situation with your washing machine and the lack of communication surrounding your concerns. We acknowledge that a washing machine is essential in your home, and waiting for parts can understandably be very stressful. Your feedback about the health and safety aspects is invaluable, and we will strive to improve our responses to concerns like yours. We truly appreciate your loyalty over the years and want to ensure you feel valued as our customer. If you would like to discuss this matter further we have sent you a private message so we can address your concerns. Warm regards, The Domestic & General team

Posted 2 weeks ago

“My fridge freezer gradually showed signs of power loss the last week of may. I managed to get a visit from a mechanic on the 12th June Who discovered 3 faults Managed to fix two. But did not have the condenser it required. Had to rebook a second visit - 25th June. Now this has again been changed to 14th July. I am now finding this situation problematic as I am Aged 87yrs and having almost daily visits to replenish small amounts of food 87 year old”

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Posted 2 weeks ago

Thank you for your review. We sincerely apologize for the challenges you've faced with your fridge freezer and the delays in getting it repaired. We understand how inconvenient and frustrating this situation can be, especially given your circumstances. Your comfort and satisfaction are important to us, and we truly appreciate your patience throughout this process. Please know that we are here to support you. We want you to feel valued and supported every step of the way. We have sent you a private message so we can make sure we get this taken care of in a timely manner. Warm wishes, The Domestic & General team

Posted 2 weeks ago

“Have my washing machine insured with domestic and general, it developed a fault with the digital part and wasn't working, they came and repaired in 3 days, the engineer was helpful and did a great job repairing, no trouble since then.”

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Posted 2 weeks ago

Thank you so much for your amazing review, Caroline! We're so glad to hear that our team was able to swiftly repair your washing machine and that it’s been working well since. It’s wonderful to know that our engineer was helpful and did a great job. Your satisfaction means the world to us! If you need anything else in the future, don’t hesitate to reach out. Warm wishes, Team Domestic and General

Posted 2 weeks ago

“Fast and efficient”

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Posted 2 weeks ago

Thank you for your wonderful review, Mam! We’re so pleased to hear that you found our service fast and efficient. Your Trust means a lot to us, and we’re here to help whenever you need us. If you have any further questions or need assistance, please don’t hesitate to reach out. Warm wishes, Team Domestic and General

Posted 2 weeks ago

“I am happy with the result and the service thank you..”

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Posted 2 weeks ago

Thank you for your lovely review, Hamad! We're delighted to hear that you’re happy with the result and the service. Your feedback is important to us, and we’re here to help whenever you need assistance in the future. Many Thanks, The Domestic & General Team

Posted 2 weeks ago

“Always helpful never pushy when taking out new policy, good value for premium paid, quickly sort and pay for repairs sometimes very expensive ones I have been using them for many years and have always found total satisfaction, a good honest firm to deal with”

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Posted 3 weeks ago

Thank you for your fantastic review, Wendy! We're thrilled to hear that you've consistently found our team to be helpful and that you feel great value for your premium. It's wonderful to know that we've been able to assist you with repairs promptly over the years. Your trust in us means everything! If you ever need our help again, don’t hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 2 weeks ago

“The engineer you sent was brilliant. He fitted a new heater & it amazes me how he can make my ancient machine work really well . He was so polite, friendly and caring. I wish he could do other repair jobs around our house! Lovely guy!! He's a real credit to you”

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Posted 3 weeks ago

Thank you so much for your fantastic review, Gail! We're thrilled to hear that our engineer not only fitted your new heater but also brought your ancient machine back to life. It’s wonderful to know he made such a positive impression with his politeness and friendliness. We’ll make sure to pass on your kind words to him – he truly is a great asset to our team! If you ever need assistance again, you know where to find us. Warm wishes, The Domestic and General Team

Posted 2 weeks ago

Domestic and General is rated 2.5 based on 936 reviews