“I had to go into hospital and unfortunately after years of paying DG the payment failed. DG explained when I wanted to renew the policy they no longer cover TVs. After paying them hundreds over the years this is very convenient for this scam organisation and I do not recommend them. They want your money but will take the first opportunity to cancel the policy with no refund which goes in their favour, this explains how they make their money. If you want an alternative try Smart Cover.com, they don't have the same problem and disregard for their customers like Domestic and General.”
“got conned into a manufacturer warranty with my new boiler, only be covered if I had a annual service every year boiler service/repair contract, including an annual service, these clowns D&G thought it was great idea to send someone off their own back to do a annual service on my boiler that was 3 weeks old, come the following year BAXI would not do the annual cover on boiler , even though I still pay for a cover & manufacturer cover , D&G and also BAXI will not do my 2nd year annual service , saying it not covered to do a annual service, so why was i paying cover for then if it dont include a annual service, phone calls after phone call between the two of them to be told B******* , time after time , don't waste your time with these people go elsewhere.
had a slight problem with my boiler that was flashing a error code & the baxi guy, tried to condemn my brand new boiler only after 10 months of having it installed , till I told him, oh , it's still under manufacturer warranty's, so replace it then , oh it ok now it's not a major problem now”
“Our Beko washer dryer broke down in the middle of a wash, trapping our (wet) clothes inside. Despite D&G knowing that we have two unwell children (a 1 and 3 year old), they have been quite unhelpful so far.
Basically after the machine broke, my wife rang Domestic And General to book a repair, but the call handlers kept transferring her call straight to Beko - even though it was out of warranty with Beko (that's why we had a D&G plan, after all!)
Beko kept saying they couldn't help, and we kept going back to D&G. Eventually the call handler gave us a manual reference number (along with also speaking to Beko on our behalf). At one point, we had an incoming call which the call handler told us to accept. The incoming call turned out to be an automated survey, so we hung up and went back to the call with D&G - only to find out that the D&G call handler had immediately hung up the other end. They made no effort to ring us back.
Later that day, we had a call from a Beko engineer saying that the repair had been "partially booked in" and he could attend in the morning, which was positive at least. We assumed that D&G had gone ahead and booked in the repair anyway.
He attended, but couldn't repair the machine. He said he didn't know what was wrong with it, and would have to order some parts. He couldn't say if those parts would fix the machine, nor how long it would take to come back.
As a result, we rang D&G and explained that we have no working washing machine and two young, unwell children. The first woman I spoke to didn't really seem interested, and just transferred my call to a third part company.
The phone line kept saying "we don't recognise your plan" over and over.
I rang D&G back, and spoke to someone who was a bit more helpful. She understood that our washing machine doesn't work, that we had two young children, and ideally we'd like a replacement machine (or a fix ASAP). She did, however, say that D&G had no record of our repair - even though they arranged it the day before!
She said that she logged a complaint for us, giving us a complaint reference, and assured us that someone would call us back in "24-48 hours".
It has now been 96 hours (i.e. 4 days later), and we still have not had a reply - despite D&G knowing we have no washing machine, and two unwell children.
I have tried chasing D&G twice via their website, but not heard back from these attempts either.
We have a few plans with D&G, and right now I don't see any point in them. Their staff seem to just transfer your calls to random third party companies who refuse to help, and D&G don't reply to complaints in the time frame they promise.”
“ABSOLUTELY AWFUL SERVICE - AVOID- DON'T WASTE YOUR MONEY
I have paid Domestic and General for their service for over a year and I haven't had a working dishwasher for nearly two months, don't waste your money on Domestic and General, they just forward your call on to different providers who don't understand why you're ringing them as they don't cover the appliance in question. I eventually got through to reference point to book a third visit and the waiting time is more than two weeks for each visit. I regret paying their protection policy and would recommend avoiding this- it is just throwing away money with no return”
“Bought a policy for my TV, it developed a fault so contacted them, due to the TV being less than 12 months old they transfered us to the manufacturer. We organised a repair but the manufacturer returned someone else's TV and have been giving us the run around ever since. Due to still paying the insurance we asked for their help, at first they sounded sympathetic, put us on hold for 5 minutes, then just transfered us back to manufacturer customer services. They just washed their hands of us! What's the point of paying for insurance if they are not going to help fight your case, when clearly the manufacturer is in the wrong. Don't waste your money with this company absolutely useless. We will never use again to insurance any appliances in our home.”
“This company takes your money very easily but dont and won't send an engineer when your appliance breaks. Very much like a scam I'm afraid. Do not waste your money with D & G!!!!! Thieves.”
“You sent out a plumber to look at my Worcester boiler which had stopped working. He just looked at it and said "it's not the Boiler it's the water pump in the airing cupboard" then he said " I am not allowed to touch anything but the boiler" Before he even came I was set up with a Direct Debit for £300 (which I obviously later cancelled) I complained by phone and asked for another engineer to come out, but not the one I had before. Oh no, that was not their policy, so I finished with them. I later found a boiler engineer who opened the front of the boiler and found a burned out transformer which he quickly replaced and also another part, and the boiler was fixed and working in less than two hours and at 2/3rds of the price of D & G. You are absolute rubbish,do you ever look at your reviews? Would never use you again.”
“Don’t spend your money on the Good Guys Extended warranty as Domestic General are the insurer.
7 weeks and still no confirmation on replacement or repair washing machine after calling them and their technician service provider many times.”
“Rubbish service. Had a washer insured for over 10 years. Changed the drum after 8 weeks of complaining, cancelled policy because of rubbish service. After another 8 weeks washer is leaking not spinning or washing clothes properly.
After speaking to them they said as I cancelled policy they won't help!”
“Don't waste your time and money with this company. After not repairing my headphones they still tried to up sell me on the phone with insurance for other products. They only care about sales. How this company is still alive is beyond comprehension.”
“If I could put 0 star I would. It has taken nearly 6 weeks to get my cooker fixed.
They don't care that I have no working cooker..price of insurance has gone up from £3.99 to £8 in 5 years...ino price increase has to happen .wouldn't mind if the service was good bit it's terrible.”
“What I'm puzzled about is how D&G manage to get anything over 1 out of 5 stars. They will go to ANY lengths to prevent you from cancelling your plan. It's entirely deliberate and the only way to resolve the problem is to spend hours on the phone. Just dreadful.”
“I’ve put in a complaint 8 days ago, because D&G misled us by giving us a repair & care plan for our boiler which they claimed was an annual one but turned out to be a years’ worth of payments paid in 6 months (£300) then they automatically renewed it as soon as the 6 months was up, charging us another £24 a month without ever getting our permission. We were misled. I can get no explanation why they did this and also am struggling to get a written record of my boiler service, despite calling twice about this. You get passed around a multitude of call centres and none of the agents have authority to help. I was on the phone 90 minutes to different call centres today. The agents are badly trained and talk over the top of you. My callout took 4 days with no hot water during that time. Avoid at all costs as the service will cost you a fortune as we have experienced! Abysmal service!”
“Run away from this company as fast as possible. Between D&G, Whirlpool and Hotpoint, they can't arrange an engineer revisit to save their lives.
I got passed from call centre to call centre saying they can't help, just kept getting asked to try calling a different number.
The icing on the cake was the last number they gave me was no longer in use.
It's Frankensteins monster of insurance companies. Will definitely leave before my next renewal and I won't look back. They are not worth the money I'm paying.
Tldr: avoid at all costs, I beg you.”
“Disgusting customer service 😒 phoned domestic and general to be told to phone becko. My washing machine has broke a week now and still not fixed or contacted.”
“Poor service
Very poor service called domestic and general for a repair of my washer and dryer they send unproffessional engineers who can't repair ordering and putting new parts in but its been 7 weeks and washing machine is still not repaired d/g are not helpful at all”
“Put claim in for TV on 16th Feb. Engineer came out and fiddled with it and said he's fixed it. Turn tv on later that evening, still same issue but now something else is wrong too. Call back and get another engineer out. Comes out and says he needs a part. Books another appt. Comes out and says he need ANOTHER part. This time, about 5 inches of the screen is missing. Tells me another part is needed. This time engineer doesn't call in the morning to advise of a time of arrival so I call. Promised engineer is booked in for the last appt of the day. Get a call at 4 to advise he is stuck in traffic. I've raised a complaint at this point and advisor asks me for one last chance. Books appt for Thursday and promises to call me on the Monday. Engineer arrives and needs another part. I laugh at this point. I wait for the call and then call back on Thursday only the advisor isn't in and new advisor begs for one last chance as part is already in. I make it clear that I know the part isn't in and its a stalling tactic. One final chance. I waited in today. Stressed as needed to get to hospital appt and arranged for someone else to sit in for me. Nope, nothing. Nada. Zilch. I work in finance and confidentiality is so important so can't work while engineer is here. I've missed so much work. Do they care? Do they foook!”
“Fails to turn up for appointment text me to say would be 15mins this was at twelve 5still no show cancels all my policy’s and then gave them last chance times up”
“They cancelled my policy after taking direct debit payment 2 days later and not allowing it to run to end of month as promised. Given the run around. They promise excellent service but don't deliver. Absolute rubbish service. Cannot recommend and will be looking elsewhere in future.”
“Hi im writing this review because i feel so annoyed with domestice and general, who i have been a custermer with for over ten years and i wouldn't want anyone to experience the terrible service that i have had. When my whirlpool microwave developed a loud electrical buzzing noise i rang domestice and general, who arranged for it to be picked up by their repair agent, who then returned the microwave to me 10 days later. When it was returned I asked the driver to wait while I try the microwave as soon as I switched it on there was aloud buzzing noise and it went on fire. I rang domestic and general and told them what had happend. They said that they would email me a choice of similar featured microwaves as a replacement. I was offered the wirlpool modell W7MW 461. When I looked at their brochure online, it showed that the 18 programs which it had were well lit and easy to see; which is important for me. When it arrived, I switched it on and found that the 18 square programme pannel had no backing light as I thought. Of a night, it is extremely difficult to see, unlike what was advertised. I called Domestic and General and explained the problem, who said that because i had switched the microwave on, that it couldn't be returned as it was classed as used. As a loyal and long-term customer, I am very disappointed with this.”
