Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,248 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

Write Your review

Tell us how Donaghy Bros made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service - great communication. Cooker arrived, in excellent condition, exactly as arranged. Would recommend this supplier without hesitation.”

Helpful Report

Posted 3 years ago

“Excellent service - very competitive prices.”

Helpful Report

Posted 3 years ago

“How can you write a review on a product you never received. Would be better if you showed that the the product was ‘In Stock’ at time of ordering, and not wait until customers have ordered, paid, only to be told after the process that you cannot meet the order. Your refund process was efficient, but this is not the way to do business.”

Helpful Report

Posted 3 years ago

Apologies Peter, it appears that there was an error in our stock levels updating correctly on the website and unfortunately we were not able to fulfil your order on this occasion. We appreciate that this technical error has caused disappointment and we can only apologise. Kind Regards Donaghy Bros

Posted 3 years ago

“Received great service from this firm would certainly use them again. Thank you”

Helpful Report

Posted 3 years ago

“best price available. delivery as advertised all was good.”

Helpful Report

Posted 3 years ago

“The service I received was outstanding thank you for your help, would definitely uses again.”

Helpful Report

Posted 3 years ago

“Easy to order and delivered quickly. Would buy again from donaghy bros”

Helpful Report

Posted 3 years ago

“Fast and speedy delivery. Price £60!!!! lower than anywhere else. Great service - will use again”

Helpful Report

Posted 3 years ago

“Excellent service great product vry happy will use again.”

Helpful Report

Posted 3 years ago

“We brought a Dyson. The service was of the 1st class.”

Helpful Report

Posted 3 years ago

“Excellent friendly service and I saved a considerable amount on my purchase. Thoroughly recommended.”

Helpful Report

Posted 3 years ago

“Very helpful. Product received the other side of the country very efficiently.”

Helpful Report

Posted 3 years ago

“Very helpful wonderful service”

Helpful Report

Posted 3 years ago

“Ordered arrived in good time, well packaged and at a competitive price”

Helpful Report

Posted 3 years ago

“It was a bad experience. The delivery guy was incredibly rude and refused to even take the fridge off the pallet. D Bros offer free delivery but the small print dictates that this is kerbside delivery, which is pretty useless unless you have the ability and facility to install your own fridge. D Bros are obliged legally to collect the old fridge but I had to call and email a few times about this and again it was outscourced to another company. The fridge itself is missing some basic parts that were advertised and once again D bros fobbed us off to the manufacturer. This was all a very far cry from a very satisfactory experience that we had with Currys earlier this year.”

Helpful Report

Posted 3 years ago

Hello We're sorry to hear that you feel you did not have a good experience with Donaghy Bros. Unlike many of our competitors we offer free delivery, but as stated in our terms and conditions, which you agreed to at the time of purchase, this is delivery to the nearest point of entry and is on a pallet for larger items. We use third party couriers for delivery of new appliances and collection of old appliances, apologies for the slight delay on the collection of your old fridge, our couriers are under pressure at the minute due to driver shortages across the HGV industry as a whole. Regarding the missing parts, Heather in our Service team has advised already that Samsung ask that any issues with appliances must be reported directly to them, due to GDPR. We actually went above and beyond our obligations on this by setting up your account with Samsung so that it was much easier for you when you called them directly. We do not stock spare parts ourselves, so this is not something that could have been looked after by our staff, we can assure you that we would never fob off a customer. Regards Donaghy Bros

Posted 3 years ago

“Good company to buy from. Easy online ordering, great prices. Prompt dispatch and delivery. Good communication. Will use them again”

Helpful Report

Posted 3 years ago

“Items ordered - hob and oven - arrived promptly. I asked about the free pan set that I was entitled to and I had an immediate reply saying they would be sent to arrive within 3 days, which they did. Excellent service. Thank you.”

Helpful Report

Posted 3 years ago

“Very happy with my new purchase , ninja food I air fryer , was kept informed from purchase to delivery . Best price on internet ! and arrived quickly .”

Helpful Report

Posted 3 years ago

“Excellent service , great communication and quick delivery”

Helpful Report

Posted 3 years ago

“Haven’t opened the packaging yet but I have to say excellent price, excellent delivery and excellent communication. I would definitely look to Donaghys when considering my next purchase.”

Helpful Report

Posted 3 years ago

Donaghy Bros is rated 4.8 based on 8,248 reviews