Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,248 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was delivered in good time with no issues. Microwave is as described and in working order. Order process was simple to use. Will use the business again.”

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Posted 3 years ago

“All happened as it should have done, thank you. My only comment would be that it would be nice to know that the driver will call on the day to confirm approx delivery time.”

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Posted 3 years ago

Thank you for your review and feedback, we will certainly speak with our third party delivery company about this. Kind Regards, Donaghy Bros.

Posted 3 years ago

“The Hotpoint semi integrated dishwasher HBC2B19B delivered on the 6th July does not work. I have spoken to the manufacturers and run through with their engineer and they have confirmed there is a fault with controls and will send an engineer to check it on a provisional date of the 20th August. This is not acceptable and i intend returning the machine to you. You are unavailable to contact until 14th July. R Gregory Lower Farm Castle rd Lavendon mk464jg”

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Posted 3 years ago

“Was very pleased with the service , they kept our order until we moved house, it was then sent to us very quick , would certainly use them again , Thankyou”

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Posted 3 years ago

“hassle free transaction great company to deal with highly recommend”

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Posted 3 years ago

“Very good item description, delivery faster than expected with a smooth and easy transaction. The only improvement could be to pack the parcel itself in additional cardboard, instead of just shipping it in the original packaging. Or, to simply add this option if anyone would need to keep the original box in an intact condition. Recommended! Thank you.”

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Posted 3 years ago

“Never used this company before but they proved to be very competitive on price. Communication with them was easy, very polite and helpful. Would recommend them for good quality of service”

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Posted 3 years ago

“very god service even with the pandemic still in action”

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Posted 3 years ago

“Fantastic order helping with Miele product. Very communicative through COVID and highly recommended.”

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Posted 3 years ago

“Great service, good price and quick delivery”

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Posted 3 years ago

“I could not get my Dishwasher anywhere in Southern Ireland and when I rang Donaghy Bros, they had one in stock which I bought. Amazingly, it was delivered to Dublin the following day. A brilliant service and Donaghy's are where I will be buying any electric applicances I need from now on. Gwen”

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Posted 3 years ago

Thank you for taking the time to leave us a review Gwen, we really appreiciate it and look forward to fulfilling more orders for you in the future! Kind Regards Donaghy Bros.

Posted 3 years ago

“Goods arrived quickly well pleased would use them again”

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Posted 3 years ago

“Excellent overall!! Delivered very quickly as well, will use again. Thank you.”

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Posted 3 years ago

“Cancelled my order after taking payment. No decent explanation. No assistance to reorder. Then said they no longer stocked the item”

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Posted 3 years ago

Hello, unfortunately we were unable to process your order and issued a refund immediately as per the emails from Sara in our Warehouse dispatch team. Stock volumes can change very quickly and we're sorry that on this occassion we were not able to fulfil the order. We would of course be happy to offer assistance in choosing an alternative item, our Sales team can be contacted on 028 295 40001. Kind Regards, Donaghy Bros.

Posted 3 years ago

“The overall experience was excellent. Efficient and effective. The product fits in my home perfectly. A very professional company. Qualified electrician wired the cooker in and it is working well. I was glad for the two delivery men to unpack the cooker. I unpacked the inside of it. I was disappointed that the two young men refused to unpack the cooker at first. I am a 72 year old granny and in need of their help. I am happy to say it is all up and running. Clare Shorter customer AL3 7LB”

Helpful Report

Posted 3 years ago

Hello Clare, thank you for your kind review and for your feedback regarding the third party delivery company, we will speak to them about their initial refusal to unpack the cooker as this is unacceptable. We hope you will return to Donaghy Bros should you need any further electrical items. Kind Regards.

Posted 3 years ago

“Great value and super speedy delivery”

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Posted 3 years ago

“Excellent. Prompt service.”

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Posted 3 years ago

“Item delivered safely but had to phone office to get delivery men to remove packaging to get it thru fairly standard door. Delivery Text suggested deliveries were 9-6 pm our slot was 6.30-8.30 am! No problem to us but may be to others. However overall delivery quite satisfactory.”

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Posted 3 years ago

Thank you for your feedback, we use a third party delivery company for our GB addresses so it's always very useful to receive this kind of info from our customers. We hope you enjoy your new product. Kind Regards, Donaghy Bros.

Posted 3 years ago

“Service was excellent from placing the order (because of excellent price) to rapid delivery. Never used the company before but will certainly do so in the future. Thank you”

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Posted 3 years ago

Thank you for you review - we certainly look forward to welcoming you back as a repeat customer! Regards Donaghy Bros.

Posted 3 years ago

“Just opened my fridge after letting it sit in the box for a few days to find a couple of dents in the top. See photos attached. Very dissatisfied as it might affect the warranty. Please contact me to discuss a replacement.”

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Posted 3 years ago

Hi, thank you for letting us know about this, we have your contact info from the reviews website so our Customer Service team will be in touch asap. Kind Regards, Donaghy Bros.

Posted 3 years ago

Donaghy Bros is rated 4.8 based on 8,248 reviews