Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,248 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy”

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Posted 3 years ago

“Very easy to use website and fast delivery”

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Posted 3 years ago

“Excellent service. Competitive prices and speedy delivery.”

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Posted 3 years ago

“We recently bought a Beko fridge from Donaghy Bros as they were the only place we could find that had the one we wanted , we are in East Anglia so they had to shop it to us . It was a pleasure dealing with them... and we received the fridge the following week . I would not hesitate in recommending them . Excellent service and very happy with our fridge . Thank you”

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Posted 3 years ago

Thank you for your review Keith, we're glad you found us and hope to welcome you back as a repeat customer again in the future. Regards Donaghy Bros.

Posted 3 years ago

“Quick delivery. Great products. I got exactly what I want. Thanks.”

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Posted 3 years ago

“Had not heard of this company before but got a recommendation from another B& B owner and I'm delighted with the service. I got a telephone call the day before delivery then another call on delivery day - great service. The driver was helpful and cheerful and then the 'personal' email from the CEO of the company made my day! Delighted to give a positive review - very well deserved Donaghy Bros!”

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Posted 3 years ago

Thank you for your kind review Linda, we really appreciate it and are proud to deliver a personal service to all customers whether they shop in store or online with us. We hope to welcome you back as a repeat customer in the future. Best Wishes Donaghy Bros.

Posted 3 years ago

“Really not happy with the shopping experience. Still waiting for the item to be delivered as it’s not in stock. Got No information about the delay of 3 weeks while making the purchase. When requested to send another colour of the same item which is in stock, was asked to pay more. Not happy at all.”

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Posted 3 years ago

Hello Jitendra, we're very sorry to hear that you are not happy with your experience with Donaghy Bros. Our Logistics Manager did communicate that there would be a 2-3 week wait on the particular colour option you had ordered due to manufacturer delays. We understand that this is not an ideal situation as you were not in a position to wait for your original colour. However an offer was made to refund the original item price or change to a different colour model at a slightly higher price which could be delivered in 2-3 days. We hope that either of these options will offer a satisfactory solution and if not we are happy to keep your original item on order and deliver as soon as we possibly can. Regards Donaghy Bros.

Posted 3 years ago

“I haven’t received my oven or hob. I have had no word or email when I will receive it I’ m getting anxious as you emailed me saying it was distributed a week on Thursday or Friday Please let me know what is happening Z Mackay”

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Posted 3 years ago

Hello Zelia, we're very sorry to hear of this delay regarding the delivery of your item. Both our Store Manager and Logistics Manager have been looking into this for you and have been in touch today with your daughter to provide an update. Apologies once again for the delay. Regards, Donaghy Bros

Posted 3 years ago

“Ordered on line which was painless. The delivery company contacted me after a couple of days with a range of days for delivery from which I was able to choose. As promised the driver contacted me an hour before he arrived. He was very helpful and my extractor hood was delivered in perfect condition. I would definitely recommend Donaghy Bros again. Although an Irish firm they have taken the time to work with an excellent delivery company.”

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Posted 3 years ago

“Competitively Priced with Fast Efficient Service! Happy Customer.....”

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Posted 3 years ago

“After phoning several times and speaking to different staff, I spoke with Rorie who was extremely knowledgeable and helpful, couldn't have been better.”

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Posted 3 years ago

“Fabulous - great price on Miele vacuum cleaner and prompt delivery”

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Posted 3 years ago

“Brilliant service from start to finish , quick delivery, came when was supposed too , well impressed”

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Posted 3 years ago

“Great price, order processed quickly, delivery time was reasonable, excellent communication.”

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Posted 3 years ago

“Very good website, great range available, quick response time and fast and friendly delivery service. Very impressed overall.”

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Posted 3 years ago

“ordered a bosch dishwasher showing in stock, chased them after 2 days as heard nothing. then told they only had 1 left on display but they would have to sell at full price £749 another 3 days later got an email to say the one on display is actually damaged and they can't get anymore. now i can't find it elsewhere. website isnt live stock and the items come from ireland not england.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you have not had a good experience with Donaghy Bros. We can only apologise for the mix up in the online stock quantity being incorrect on the dishwasher you wished to purchase and the subsequent delay in communicating this to you. We hope you can find a replacement model. Of course, if we can be of assistance with this, we will do our utmost to ensure you have a much more satisfactory experience that before. Best Wishes, Donaghy Bros.

Posted 3 years ago

“First time to buy on line from Donaghy Bros. Quick and easy to order. Item delivered quickly. Unfortunately some minor damage to item.”

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Posted 3 years ago

Hello Kevin, thank you for your business and for taking the time to leave us a review. We're sorry to hear that your product was damaged on arrival, we do advise that items are checked upon delivery and not to accept them if there is any damage. I have passed your details and photograph of the item onto our Customer Services Manager however who will be in touch with you. Best Wishes Donaghy Bros.

Posted 3 years ago

“Competitive prices and fast delivery”

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Posted 3 years ago

“excellent service and prompt delivery to the UK from N.I”

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Posted 3 years ago

“Overall a great experience. Good range of products . Price was way below what I could get it for locally. Online experience had a little glitch. No confirmation but money left account... a quick, short and efficient call to Donaghy Bros sorted it out (everyone has IT problems from time to time). Fridge freezer delivered within the days promised. Would highly recommend them.”

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Posted 3 years ago

Donaghy Bros is rated 4.8 based on 8,248 reviews