Done. Reviews

Name: Done.
Rating: 4.04

4.0 Rating 340 Reviews

76 %

of reviewers recommend Done.

Company Reviews

Metrics

4.0

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Valdemir Goncalves Junior

Done. 1 star review on 27th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I moved across the country while I was laid off. I had medical coverage in my home state but that was 2000 miles away. When I was hired for my new job, I became a little desperate, as my ADHD medication was a necessary part of my therapy/routine and essential for me to just feel like a normal person. After searching for days for a local doctor, someone suggested in passing that I check out a new service called Done. It was hands down the best advice I've been given in the past year. Not only was the wait list only a day or two, versus almost 2 months for a local doc, but the staff were all some of the most professional and considerate I've ever worked with. I was so apprehensive about the whole telemedicine thing and my ADHD treatment that I was a nervous wreck. Turned out, just 5 minutes into the interview I realized how wrong I was to be nervous and instantly put at ease! Everyone I spoke with was patient, compassionate, and seemed to be excited to help me. It was incredible. I've had some amazing doctors, and the kind staff at Done has managed to raise the bar on my expectations. Done singlehandedly changed my opinion of telemedicine for the better. I am so grateful for the staff and the service they provide. I can't say enough good things about them and I would recommend their service to anyone. They're absolutely fantastic.”

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Posted 3 years ago

“I was skeptical of Done going in, but they have been great - exactly as advertised, and the customer service has been impeccable.”

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Posted 3 years ago

“I can’t say thanks enough to done. I was treated with the upmost respect from day one. I was embarrassed to talk about my ADHD. My doctor made the entire process so simple. Very caring doctor. The medication prescribed is working out great. I have gone from C’s to A’s in all my school classes. Doing great at work. I feel like a new me. All thanks to Done. I highly recommended them!”

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Posted 3 years ago

“Amazing team and amazing doctors!”

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Posted 3 years ago

“Really great service that offers an unbeatable experience!”

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Posted 3 years ago

“Done has changed my life… I went from 25% job performance to 90+% and my private life has also improved dramatically… good job, Done. I recommend you to all my fellow ADD/ADHD peeps 👏👍”

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Posted 3 years ago

“My experience with Done has been great so far. It’s very convenient for me because everything is online, so I don’t have to leave my house. My doctor is so nice, and I like her a lot. There isn’t anything else to say, other than they save me time and I recommend them.”

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Posted 3 years ago

“Easy to use/schedule appointments. Very limited availability, so you do have to plan ahead. Refills on prescriptions is easy but miscommunications frequently happen with pharmacy (filling wrong medications than requested, generic vs name brand). Only difficulty is talking to someone directly if you are having these issues. Otherwise I have had good success and love having virtual visit options.”

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Posted 3 years ago

“I have used Done for several months now and my experience has only gotten better. My prescriptions are on time every month and my doctors are attentive and listen to my concerns. Having ADHD is hard, but Done has created a process that makes it a bit easier to get the help I need.”

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Posted 3 years ago

“Done is an amazing service. My provider is prompt, helpful, and easy to work with. I wish I had done this years ago! A+.”

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Posted 3 years ago

“Very happy with my experience, the treatment has been life changing!”

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Posted 3 years ago

“I’ve been a patient with Done for about six months now, and my experience has been overwhelmingly positive. With the exception of a couple minor hiccups (none of which delayed or impacted my care in any way), it’s been smooth sailing for me personally. My prescription has been renewed on time each month, and I’ve never run out of my meds. My first provider was difficult to reach, but the doctor I’ve had for the past five months or so has been fantastic. I really appreciate that I can see my provider from home; it’s so much easier to just step away from my work computer for 15 minutes. I’m so much more focused and organized at work, and my life as a new parent has been so much more productive! Telemedicine is one good thing to really blossom during this pandemic, and I’m so glad I found Done.”

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Posted 3 years ago

“Game changer The world is changing and the medical world has to change with it. Done offers people a way to seek medical help in a way that is quick, thorough and efficient while not taking you away from where you need to be. The time to schedule is reasonable, as they have a huge team of clinicians, and the Doctors are prompt and thorough. Following a very detailed evaluation, I received recommendations not only for a Rx (which was low and extended, proving exactly what I needed), but for follow up resources via literature, therapy options etc. Done makes it easy for people to access treatment evaluations and the following support they need, all from the comfort of home. They understand their clientele and provide ample reminders and check points to ensure appointments are secure and don’t sneak up on you. On top, there is a routine check in and support system as needed. No more long waits in Waiting rooms or rescheduled appointments. Done is the real deal and the next big thing for healthcare.”

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Posted 3 years ago

“Honestly this service has made it so much easier to get treatment for ADHD, it's helped me out a lot. The only issue I've had is with scheduling since the service has gotten more popular, but they do their best to get you appointments in a timely fashion.”

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Posted 3 years ago

“At first, Done was beneficial and made a great and easy experience for scheduling appointments and addressing any questions or concerns. Being a customer with them for over a year, the service and customer support have become a nightmare. I was notified by Done that I needed to make a pharmacy change in order to fill my prescription. When it came time to refill my prescription, I contacted the new pharmacy and was notified that they never received my prescription from my doctor. I have tried reaching out to customer support multiple times, through emails, phone calls, along with my customer portal. I finally reached out through the emergency support line to schedule an appointment with my doctor when I was told she was no longer seeing patients through their platform. After asking to transfer to a new doctor, I was told they currently had none available and that I would be added to their waiting list. Having to find out myself that I no longer have a doctor when requesting an emergency appointment, without being notified beforehand, is completely UNACCEPTABLE! Customer support has been extremely rude and unhelpful, to say the least. I have been given the runaround, lied to about being contacted with updates, as well as being yelled at, and hung up on multiple times. It has now been over a month and I have yet to fill my prescription or speak with a new doctor. I continue to receive no follow-ups from customer support without having to reach out myself. To top it all off, after asking for a refund, they refuse and have the audacity to continue billing me for their "services". With no help from customer support, unable to receive my medication, or the ability to speak to a provider, I'm not sure what services they feel they are still providing me. To say I'm disappointed is an understatement. I have since spoken with my primary care doctor and am in the process of finding a new provider. This has turned into a complete scam and I would not believe the reviews people have left. When signing up for this service I received an email asking me to leave a positive review in exchange for a free month of service. This service used to be amazing and very helpful, but that is no longer the case and believe that leaving a 1-star review is a little too generous. I would recommend looking elsewhere for other alternatives before being SCAMMED by this company. ”

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Posted 3 years ago

“Done was fast and reliable. I wish my doctor used a website and customer service team like this.”

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Posted 3 years ago

“Done is AMAZING. They make getting healthcare simple and easy compared to using traditional insurance. I was able to get the help I needed and will continue to use them for as long as I can. The providers are amazing and the support team has worked effortlessly to address all my concerns.”

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Posted 3 years ago

“Worked well, got treatment fast!”

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Posted 3 years ago

“Done has really impressed me not only by the availability of their providers to schedule a first appointment, but the overall assessment with my provider was very detailed and felt like a safe place to talk about my newly diagnosed ADHD. I had to deal with an unfortunate delay of picking up my prescription, but I am fairly certain my pharmacy was the issue and not Done. I had some amazing customer service from a Done employee named Carlos who really went above and beyond to stay in direct communication with me while the issue was resolved. Since then, I have had zero issues. I can write my provider and they provide a response very quickly addressing my questions and suggesting solutions. ADHD is a new process for me so I felt unsure about using a service like Done. I feel like they are working hard to make improvements and I hope I continue to see and experience frequent direct communication from them in the future.”

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Posted 3 years ago

“I love Done. I’ve been with them for about six months. It’s a great alternative to going to a doc office. They truly do care about you and treat you as a person, with no judgment.”

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Posted 3 years ago

Done. is rated 4.0 based on 340 reviews