Name: Done.
Rating: 4.04

“Compassionate and timely care. I have problems making and keeping appointments from having ADHD. My providers have been awesome. They've only been a message away when needed or when pharmacy issues arise. This has been a game changer in my life with consistent treatment. My quality of life has improved drastically”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave a review! We are ecstatic to see this positive review. We understand that there are many barriers to patients receiving the care that they need and deserve within today's healthcare system. It is an honor to provide a service that increases accessibility to care for patients with ADHD. We take feedback very seriously - please don't ever hesitate to reach out to us with how we can improve our services in the future!

Posted 8 months ago

“So far I haven’t had a horrible experience it is easy to get refills and was easy to get diagnosed. One downfall is sometimes it takes a while to hear back from the doctor but this is a good service for me as it works well with my life.”

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Posted 8 months ago

Thank you for taking the time to share your thoughts! Our mission is to empower everyone to reach their full potential - please feel free to reach out to us if you have any feedback on how we can improve our services as we carry out our mission!

Posted 8 months ago

“I love my Done provider. Have had issues getting refills sent to the right place when I've been travelling. Customer support is ok.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your thoughts! Our mission is to empower everyone to reach their full potential - please feel free to reach out to us if you have any feedback on how we can improve our services as we carry out our mission!

Posted 8 months ago

“Difficult to talk to a real person in between visits. Otherwise very convenient.”

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Posted 8 months ago

Thank you for bringing this to our attention. We are continually upholding our providers to a high level of service so we are investigating to see where we could have improved.

Posted 8 months ago

“Done, has been such a crucial part of helping me maintain a normal day to day routine and life with my treatment plan. My physician is amazing she’s been super helpful and supportive in making sure my treatment plan works for me! As well as making sure she is available for any questions or concerns I may have! The portal is also super easy to navigate and the support team is always on top of getting back to you if you need anything. 10/10”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave a review! We are ecstatic to see this positive review. We understand that there are many barriers to patients receiving the care that they need and deserve within today's healthcare system. It is an honor to provide a service that increases accessibility to care for patients with ADHD. We take feedback very seriously - please don't ever hesitate to reach out to us with how we can improve our services in the future!

Posted 8 months ago

“I've had a mostly positive experience with Done. At times however it can be hard to get a hold of customer service when I need assistance. However, I always eventually end up getting help even if it takes a little longer then I would have liked. T”

Helpful Report

Posted 8 months ago

We love reading reviews like this! It is so meaningful to see the positive impact that high-quality care has on our patients' lives - this is exactly why we are providing this service to our community! We cannot thank you enough for taking the time to share your experience, please don't hesitate to reach out to us in any way we can improve future experiences.

Posted 8 months ago

“I couldn't be happier. Straight forward and easy. Not all of the practitioners are very nice or responsive, but the speed of service cannot be beaten.”

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Posted 8 months ago

Thank you for taking the time to leave such a detailed review! We are so grateful to provide a service that empowers our patients to reach their full potential. Please do not hesitate to reach out if you have any further feedback for us.

Posted 8 months ago

“Have been receiving consistent, effective, amazing care from my provider and the Done staff for nearly three years now. I do not know where I would be right now if I hadn’t given Done a shot at managing my unmanaged ADD that was progressively wreaking havoc in all areas of my life. I am better, happier, healthier now thanks to Done!”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave a review! We are ecstatic to see this positive review. We understand that there are many barriers to patients receiving the care that they need and deserve within today's healthcare system. It is an honor to provide a service that increases accessibility to care for patients with ADHD. We take feedback very seriously - please don't ever hesitate to reach out to us with how we can improve our services in the future!

Posted 8 months ago

“My experience with done has been great! Their customer service is always prompt to answer any questions I have and my provider is quick to answer as well. I have been using Done for a couple years now and would happily and confidently recommend them to anyone struggling with ADD/ADHD.”

Helpful Report

Posted 8 months ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, from connecting them to top-notch providers to assisting with pharmacy issues (and more!) so please don't hesitate to reach out to us for any ways we can improve or help!

Posted 8 months ago

“My experience with Done has been exceedingly positive. Getting treatment for ADHD can be so difficult, time consuming and expensive, but Done really makes it a painless process. You can really tell this service was built with ADHD patients in mind. My provider, Jessica, has been so kind, helpful and responsive. I’ve been using Done for about 3 years now. Receiving treatment for my chronic ADHD has changed my life, I really cannot recommend this service enough!”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Posted 8 months ago

“Great service, great staff, and straightforward process. Any issues are dealt with quickly and I get the care I need!”

Helpful Report

Posted 8 months ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, so please don't hesitate to reach out to us.

Posted 8 months ago

“Good customer service and patient care; easy to use”

Helpful Report

Posted 8 months ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, so please don't hesitate to reach out to us.

Posted 8 months ago

“My provider is always prompt with answering my questions, addressing my concerns, and providing top notch care. Customer service is excellent in helping me sort out any issues with pharmacy or insurance. Having health care so readily available has impacted my life in such a positive way.”

Helpful Report

Posted 8 months ago

We are honored to be able to provide relief for people seeking high-quality, convenient, and effective care. Please feel free to reach out at any time!

Posted 8 months ago

“Done has provided exemplary mental health care for me for the last 3 years. I live in a rural area where psychiatric care is challenging to find and maintain. Done has regularly made themselves available for not just routine appointments, but also troubleshooting. My overall quality has greatly improved since having access to this service which I otherwise would not.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave a review! We are so grateful to provide a service that empowers our patients to reach their full potential. Please do not hesitate to reach out if you have any further feedback for us.

Posted 8 months ago

“I have been with DoneFirst for 3 years now and rarely have I ever ran into any issues. They are quick to respond to messages and emails. I honestly have nothing bad to say about DoneFirst. They have been the worry free solution to getting my medication.”

Helpful Report

Posted 8 months ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, so please don't hesitate to reach out to us for any ways we can improve or help!

Posted 8 months ago

“I have been a customer for 3 years now, and the service has been very reliable.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your thoughts! Our mission is to empower everyone to reach their full potential - please feel free to reach out to us if you have any feedback on how we can improve our services as we carry out our mission!

Posted 8 months ago

“I’ve been trying to cancel my membership for almost a week now and support keeps giving me the run around. They keep trying to charge my card when I paused my membership already and now the won’t cancel it at all. I had a terrible rude provider and would never recommend or use this online service again. Crappy service.”

Helpful Report

Posted 8 months ago

We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).

Posted 8 months ago

“Their platform makes it super easy to download a super bill if you need it for insurance purposes. I highly recommend Done because their customer service is superb and they make it easy to talk to a provider on their platform. Their service has helped me immensely while living in a small town which kept me out of reach of many providers. Online appointments takes the hassle out of making it to in person appointments.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Posted 8 months ago

“Initially things were smooth, then when there was a provider change it was difficult, as well as a national shortage with the medication. This was corrected as much as it could be by done, by resetting my payment date accordingly. Since having Dr. Soto for some time now, I have had no issues and my refills have been extremely prompt. Right now, I have to give DONE a 5 star review for the way they have handled the past year.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!

Posted 8 months ago

“I’ve been using DONE for almost two years now and I’ve had a pretty good experience overall. If you get a great provider then you’ll have a fantastic experience but if your provider is slow to responding or checking the portal then it can get frustrating as you don’t receive your medication on time. I do have to say the customer service is really great at communicating and usually get back to you within 24hrs if you have a question or a concern. I’m very thankful for DONE- it has really helped me with my everyday life and I would 100% recommend. The only reason I gave 4 instead of 5 stars is from past experiences with providers who didn’t know how to communicate”

Helpful Report

Posted 8 months ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, from connecting them to top-notch providers to assisting with pharmacy issues (and more!) so please don't hesitate to reach out to us for any ways we can improve or help! Thank you!

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Done. Reviews