Done. Reviews

Name: Done.
Rating: 4.04

4.0 Rating 340 Reviews

76 %

of reviewers recommend Done.

Company Reviews

Metrics

4.0

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Valdemir Goncalves Junior

Done. 1 star review on 27th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely horrible. Up until May they had been fine but if I hadn’t bought a yearly membership I might consider using a different service. Not only did they forget to refill my prescription, when I checked online in my portal it showed they had sent it a few days prior. I called my pharmacy and they said they had no record of a refill. I called the urgent emergency number last Weds listed on Dones website and it took me 5+ attempts to connect with someone. The number hung up on me several times because “they were unable to take my call” after waiting and listening to hold music for 10+ mins. I finally got a hold of someone on the 5th attempt, and the said they would get this refilled and sent over to my pharmacy either Weds night or Thursday. Come Friday, I hadn’t heard from my pharmacy. I called Done at least 10 times once more to try and get in contact on Friday via the “urgent” line. They simply would not answer. It would hang up abs advise I call back later. Some emergency line, huh? My prescription was finally filled TODAY. 7 days after I first contacted them, and nearly two weeks late. Simply unacceptable.”

Helpful Report

Posted 2 years ago

Hello Kevin, We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues.

Posted 2 years ago

“Done is a game changer! Quick and convenient care from my own home. I get treated professionally and with dignity. Thank you Done!”

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Posted 2 years ago

“Still waiting for my prescription to be filled! I don’t understand what’s taking this long!”

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Posted 2 years ago

Hi Shane, We are so disappointed to see that your experience has not met the high level of service we strive to uphold. We will also reach out to you via DM so that we can further assist with your concern. Thank you!

Posted 2 years ago

“Amazing service, knowledgeable clinicians who are extremely professional. Being a nurse myself, I felt the asesssment was above and beyond.”

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Posted 2 years ago

“Done has really helped me take control of my life. They have made me feel comfortable and understood, I really wish I would have looked into Done sooner.”

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Posted 2 years ago

“Always helpful and quick to respond!”

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Posted 2 years ago

“Great service! I appreciate the ease of access to mental wellness and personal improvement this service offers.”

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Posted 2 years ago

“Took 7 days for my prescription to be sent to my pharmacy. Ran out of meds on day 6.”

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Posted 2 years ago

Hi Eric, We are so disappointed to see that your experience has not met the high level of service we strive to uphold. We will also reach out to you via DM so that we can further assist with your concern. Thank you!

Posted 2 years ago

“DONE Health is a great service, and my clinician is responsive, diligent, and effectively treats the symptoms of my ADHD,”

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Posted 2 years ago

“Amazing service”

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Posted 2 years ago

“I like the service but the portal leaves much to be desired, they need a message portal rather than this nonsense they have where you have to open a support ticket to talk to a clinician”

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Posted 2 years ago

Thank you for your constructive feedback - we are always looking for ways to improve. We’ve reached out to follow up to gain more insight into how we can better serve our patients!

Posted 2 years ago

“The support team was great”

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Posted 2 years ago

“It was effortless to get started and stay on track—quick response from the DONE team if I have any questions.”

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Posted 2 years ago

“I first made an appointment with my primary care physician to express my concerns and seek treatment. She brushed off my symptoms and told me to exercise more. I trusted her judgment and managed through the following years, never seeing an improvement. I was hesitant to try Done after having a negative experience but it was a complete 180. My provider really listened to me and validated my feelings and my concerns. She gave me a diagnosis and a prescription without making me feel bad about myself. My life has changed since getting the treatment that I needed, Done saved me!”

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Posted 2 years ago

“Very helpful and easy process! I would highly recommend!!”

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Posted 2 years ago

“Done has been incredible every step of the way in helping me understand my ADHD and treat it effectively. The customer service is extremely attentive and responsive, and my provider is always very patient with me when answering my questions. I could not ask for a better and more seamless experience.”

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Posted 2 years ago

“I really loved the experience I had with Done. I’m 48, I’ve been diagnosed and medicated for a long time. Yet my doctor made it a pain every single month to get a refill, and Forget about insurance renewals - she would leave me hanging for weeks. I literally take the lowest dose of medication available, and yet, it was a nightmare to stay consistent. No one needs that and if you have ADHD you definitely don’t need more barriers to success. I understand why people walk away from ADHD medication - it’s impossible to deal with the hoops they make you jump through - I am a busy working mom and the last thing I need is three jobs every month just to get my prescription! But then- I found DONE, and OMG, finally it’s easy to manage this. My DONE provider was knowledgeable and helpful, she listened to me, and helped me figure out a strategy to ensure a consistent medication cycle — HOORAY! What a relief and a real help this is.”

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Posted 2 years ago

“Fantastic service! I have a really busy schedule and had no problem getting scheduled with a practitioner in the evening. She was kind, judgement-free, and addressed my later concerns in a timely fashion. I was incredibly nervous to seek help at 37, but so thankful I did! I had no idea how many of my struggles were linked to my ADHD!”

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Posted 2 years ago

“Done was super easy and the healthcare team was absolutely amazing! They have compassionate, efficient, and knowledgeable providers. She was empathetic and very kind. Affordable, easy, and honestly one of the best experiences I have had. It has made my academic career a lot easier !”

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Posted 2 years ago

“Absolute life changer! No judgments, easy appointments, easy script refills!”

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Posted 3 years ago

Done. is rated 4.0 based on 340 reviews