Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 3.94

3.9 Rating 236 Reviews

70 %

of reviewers recommend Donna Bella Hair

3.9

Based on 236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my order.”

Helpful Report

Posted 6 months ago

Hello Veronica, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 6 months ago

“Almost no hair, too short, terrible color. Won’t use again. I’m”

Helpful Report

Posted 6 months ago

Hello Tana, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 6 months ago

“I bought five packs of klink extensions and my order has been cancelled. I have not been refunded. I bought them off after pay. I have had no mail from the company or the mailing company saying I will get my money back and the rest of the payments will stop. I’m only 16 years old. I cannot afford this and no one is helping me”

Helpful Report

Posted 6 months ago

Hello Taiha! We would like to assure you that your order has not been cancelled! You can find your tracking information here: https://www.fedex.com/fedextrack/?trknbr=279825280670&trkqual=2460577000~279825280670~FX. We're so sorry for any stress, your order should be delivered soon! We hope you love your new extensions! If you have any questions, please feel free to reach out to our customer service @info@donnabellahair.com —I’m more than happy to assist! Wishing you a wonderful day! ❤️

Posted 6 months ago

“I’ve used Donna Bella extension for over 8 years! This is the first time I’ve ever ordered the kera link extensions that have taken 2+ weeks to arrive, with paid express shipping. Not to mention at meat 30% less hair per package!!”

Helpful Report

Posted 7 months ago

Hello Desiree, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 6 months ago

“Very disappointed I placed and order and it went threw and few days later I got a refund with no explanation.”

Helpful Report

Posted 7 months ago

Hello There, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 6 months ago

“I placed an order four days ago and paid for overnight shipping and still have not received my order so I would say my experience is not good so far. I’ve reached out to the company and have had no response as of yet”

Helpful Report

Posted 7 months ago

Hello Amanda, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 6 months ago

“Ordered overnight and didn't receive it”

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Posted 8 months ago

Hello Martha, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 8 months ago

“This was my second set I had bought. The first one was great. This one is terrible! The hair is coming out all the time.”

Helpful Report

Posted 8 months ago

“Absolutely horrible hair! Didn’t even last longer than a week on my head. Had to cut Over 4 inches off when I first got them because they were so fried! Will never order again waste of my money”

Helpful Report

Posted 8 months ago

Hello Makena, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 8 months ago

“I been getting hair with yall for a while now and this last time it’s the worst of the worst. I still never got my last order. Of over 560 something dollars I hair and other things. When I made the 2 orders one came to the right house and some who the big package went to one of my old addresses. I have no understanding at all about any of it and I’ve tried several times to get it fixed and nothing happened so you tell me should I call my friend and tell them how good you have been to my. Please if you would like to talk about it my number is 5042106189. I will not be getting any more hair until this is fixed.”

Helpful Report

Posted 8 months ago

Hello Carmen, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 8 months ago

“So thin impossible to sew in, will not be using again. Also couldn’t return. I recieved an reply that they would be reaching out. Never happened. This was a month ago. Oringial review and response: “So thin impossible to sew in, will not be using again. Also couldn’t return. ” Reply by Donna Bella Hair: "Hello Katie, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!"”

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Posted 9 months ago

“I never got them!”

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Posted 9 months ago

Donna Bella Hair is rated 3.9 based on 236 reviews