Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 3.94

3.9 Rating 236 Reviews

70 %

of reviewers recommend Donna Bella Hair

3.9

Based on 236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tape on extensions do not seem to stay like my Previous sets. Sucks when I spend so much on them!”

Helpful Report

Posted 4 months ago

Hello There, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all you extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 4 months ago

“I’m a repeat customer, the last pack of hair I purchased shed so bad I had to wind up taking it out. But I thought it may have been a fluke as I have ordered before and love the hair. This time, The hair didn’t come in on time. I still don’t gafr it and have already had my hair appt at the salon. Disappointed in my last two experiences.”

Helpful Report

Posted 4 months ago

Hello Kyndal, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 4 months ago

“To be honest, this is the 4th time I've bought hair, I've always bought blonde or ombré. This time I bought dark brown, but I found this hair uneven and the ends are dry. I don't understand how a bleached extension can have better quality.”

Helpful Report

Posted 4 months ago

Hello Laura, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 4 months ago

“Long strands with waves were way more than needed. 22" long. It was a waist of hair and money”

Helpful Report

Posted 5 months ago

Hello Carol, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all you extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 4 months ago

“I’ve ordered hair from Donna Bella for years. I’m a professional hairstylist. I’ve seen the quality go down quite a bit. The bundles of hair have gotten smaller. They used to be 20g now they’re 17g for the 18 inch. The Silicone beads do not hold their color and wear off and turn to silver metal. My clients have started complaining that their hair does not feel as full and about the beads unfortunately have switched to another company. They have also raised their prices a lot! Very disappointed.”

Helpful Report

Posted 5 months ago

Hello Emily, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 5 months ago

“I rated my experience low due to the fact that I was VERY disappointed that you no longer carry the flat tip extentions ! I previously had called a reprecentative reguarding them and she was not very friendly or knowlegable and would not offer a discount when I had to order the I Link insteed. I wish your company would have let your customers know ahead of time ! I did purchase a bundle of the I link ....and I do wish you would carry the flat tips again!!!!! Very disappointed! I did not even get my email answered so I made a call.”

Helpful Report

Posted 5 months ago

Hello Melissa, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 5 months ago

“Unfortunately I haven’t received my package so I can’t say how the hair is. FedEx has been withholding it with no updates. I had to reorder hair to get it in time for my client :( disappointed in fedex”

Helpful Report

Posted 6 months ago

Hello Taylor, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 6 months ago

“I don’t have a review on the hair because I haven’t received it yet. Paid for overnight shipping and still don’t have it, 2 days later.”

Helpful Report

Posted 6 months ago

Hello Mikayla, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 6 months ago

“I liked them but unfortunately it made my scalp so itchy to the point I was itching my scalp raw and it was bleeding….had to take them out after only a week:(”

Helpful Report

Posted 6 months ago

Hello There, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 6 months ago

“This was the 2nd time I’ve ordered from you unfortunately not impressed with the hair I received. It clumps together almost looks fack like Barbie doll hair ends are very dry! My hair dresser has had several clients purchase from you she said she’s never seen this before.”

Helpful Report

Posted 6 months ago

Hello Sandra, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 6 months ago

“Please call”

Helpful Report

Posted 7 months ago

Hello Michele, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 6 months ago

“Well For starters, I didn't get shipping confirmation seven days later, I reached out to find out that it had been shipped. The hair quality is okay not the best and the clips are awful. I mean I bought cheap extensions, for $30 that had the much better clips than these. They are very hard to clasp and un clasp, as You probably should do two handed, and you feel them on your scalp as you wear the extensions. These are heavy duty. I've also owned foxy locks in the past, and I never had this issue.”

Helpful Report

Posted 7 months ago

Hello Michelle, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 7 months ago

“My first purchase was great. The hair extensions were really nice and the glue on the tape was strong. This time around the color on the hair extensions-although I chose the same color had big chunks of brown in the blonde that weren’t very blended and worst of all the hair extensions did not adhere. Very disappointed. Especially because I paid extra to get them delivered fast.”

Helpful Report

Posted 9 months ago

“The hair burns and breaks. I’ve been through 3 sets already and it’s not holding up like my other sets or clip ins have”

Helpful Report

Posted 9 months ago

“I have very fine hair and the i-lite extensions I was told to get are literally breaking off my own hair at the root of installation and coming out. Then I find out it's because enough hair easnt taken into the bead and that the wrong bead was being used for the type I got..😔”

Helpful Report

Posted 9 months ago

“I got the curly pro tape ins. I have used a lot of different tape in brands and I feel like these tape were very itchy at root because of the plastic. I feel like the plastic was heavy and irrated my scalp so much compared to other tape ins. Very upset because I got three packs in and don’t think I can keep them in much longer because they are so itchy”

Helpful Report

Posted 9 months ago

“I thought they were super soft but after 3 weeks already with only 3 washes it looks and feels like horse hair! I want to cry so bad bc I paid $500 for these!!!!!! What can you do to help get some of my money back I will even show you guys pictures! This is horrible! Especially for the price!!! : (”

Helpful Report

Posted 10 months ago

“Idk I hate to write a review like this but, I’ve spent thousands with this company and the last 2 purchases were really disappointing. I bought 5 packs of 22” tape ins, and the hair is just not holding up like it used to. It’s not as soft, it feels very thin, sheds a lot and isn’t holding any styles. I have been using the Donna Bella’s shampoo and conditioner as well for . Also with my last purchase they forgot a pack of the tape ins. I’m holding on to hope that these will hold up, but I’m going to have to stop ordering these for my clients”

Helpful Report

Posted 10 months ago

Donna Bella Hair is rated 3.9 based on 236 reviews