DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,527 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,527 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 17th April 2025

Sherri Roberts

2265

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was delivered before quoted time but my order was missing a few items. I asked them to redeliver the missing items and the agent tried to deteriorate me from having my orders redelivered and instead he just wanted to give me credit for the missing items.”

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Posted 7 years ago

“Over all I've liked doordash but lately I have not been able to get my orders from subway yet”

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Posted 7 years ago

“The order was missing mushrooms so I was overcharged $2.”

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Posted 7 years ago

“It's disappointing that the orders I made come incorrectly.”

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Posted 7 years ago

“I'd like to see the map with driver (to see how close he/she is from me). I couldn't find it in ios app, do you have it? It would be nice if you can give some coupons occasionally, do you? (I'm new to the app, but I haven't seen any coupons emailed or offered yet). Thanks”

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Posted 7 years ago

“Photo says it all!”

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Posted 7 years ago

“Picture tells it all”

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Posted 7 years ago

“The food delivery was good most of the time. The food is sometime cold on arrival. I am very disappointed that they deleted most of my favorite restaurants from their list ( Joy Luck, New Port, Top Café, Rose Market, Mint Leaf and Florentine... etc). So I probably will start using other food delivery service instead”

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Posted 7 years ago

“It was okay. Almost $10 in fees was crazy, though. Probably won't use again.”

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Posted 7 years ago

“Delivers to my door”

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Posted 7 years ago

“they brought me delicious food”

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Posted 7 years ago

“The app is easy to use and has a nice selection of restaurants.”

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Posted 7 years ago

“It was quick and easy to use drivers were pleasant”

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(Inland Empire) - Posted 8 years ago

“My first order went smoothly but my second order was cancelled because the restaurant only accepted cash. Not sure what happeded but this should have been known by door dash before I placed the order. We waited 40mins and we learned our order got cancelled. It was 830pm already and we were starving.”

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(Inland Empire) - Posted 8 years ago

“Expensive but efficient.”

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(Peninsula) - Posted 8 years ago

“I had a lovely driver the other night and I appreciated the prompt service. However, is less great news, listing a restaurant that I'm told is 'out of the driver's range' AFTER I've done the work of filing my cart (why list it if it's out of range?) is annoying. The surge pricing isn't awesome either. But aside from that, so far so good. Please recalibrate so that restaurants that aren't in my range don't show up on my list and waste time. Many thanks and good luck!”

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(North Bay) - Posted 8 years ago

“got me food. I guess. it can save me a few minutes and a drive.”

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(Los Angeles) - Posted 8 years ago

“I was very satisfied with my delivery and how fast the driver got it to me but the price is not really worth it. I rated 3 due to the pricing and charges that occurred.”

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Posted 8 years ago

“Delivery from most of the restaurants I like and USUALLY on time, correct, and not cold”

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Posted 8 years ago

“Convenient. Good numbers of options.”

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Posted 8 years ago

DoorDash is rated 1.3 based on 23,527 reviews