Name: DoorDash
Rating: 1.33

“I have been using DoorDash for a while. They have been pretty good, no real complaints on the delivery. My problem is they are now turning down my card for no reason and are unable to fix it. It is not my credit card that is the problem, I have checked with them. I get a pretty good discount because of the card I use and that is the only reason I use DoorDash. I have costa acted them several times and every time they say it is fixed is just another FAILURE!”

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Posted 2 years ago

“I make alright money as a dasher. But there customer service has little clue as to help us. Also I am tired of driving 15 miles for 2.50 if we don't expect the call we loose points and good calls but.if we expect calls them unless the customer tips us good which is 50/50 then we loose money.”

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Posted 2 years ago

“as a dasher i have a few things to say, 1st when i see complaints how the time is being pushed back for your order,, you know why? more than likely you did not tip and the order gets bounced from dasher to dasher until doordash has to cancel it because no one wants to take it, and the complaints about cold food? you can't blame the dasher if doordash sends another delivery on top of the one that was accepted, normally they will take on another, if we decline it hurts our ratings, and also many times when i've had more than one delivery, doordash may send me to the second delivery they send me making my first drop off, so you can blame doordash on that one.. as far as food being stolen, yes it happens however if an item is missing most of the time the bag is sealed and I will not unseal even if the customer asks me too.... so just remember not every dasher is bad and I go out of my way to make sure the order gets there on time to the right adress every time!!”

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Posted 2 years ago

“When I have a debit card with a certain amount of money left on it that I KNPW will cover the cost of my order, My card should NOT be charged for more than that amount! Orders will not go through even if I have $5.00 over the total left on my card. The food in the last 3 orders I had placed was old and terrible! I believe they allow the restaraunts to get rid of their older food through Door Dash! I'm done!!”

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Posted 2 years ago

“It’s just so funny how many of this reviews are from people who complain about their food being “cold “ or it took too long , if you only tip $0-3 dollars expect your food to be cold . No driver it’s going to take your order and your food it’s going to be sitting there because no one it’s going to go out of their way because you don’t like to tip. Common sense , so now you know if you don’t tip don’t expect your order to come fast .”

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Posted 2 years ago

“Always late and expensive”

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Posted 2 years ago

“I would like to respond to some of these reviews. Not every dasher is a tweaker. People will pay a totally crummy waitress 10.00 or more in a tip and it costs them nothing to walk to your table to take your order. They also get a reasonable base pay before tips. Dashers are using their own money and vehicles to deliver your food or groceries, plus waiting for merchants who are not busy to complete orders they should have ready when a driver arrives. Door Dash does not give account to the fact, and apparently most customers don't, that orders are not ready, the driver is driving long distances between merchants and customers, many merchants are totally unprofessional, and the wear and tear on vehicles, plus traffic conditions. Expecting a driver to drive 5 or more miles two ways for a 2.00 to 5.00 run is ridiculous. And expecting deliveries to be done in a specific time frame for that low pay or when apartment names are different or a maze that is very difficult to locate the delivery place is not fair to judge a driver. I am a 67 year old grandmother and great grandmother. I carry deliveries daily and am very good at navigating. I drive around areas that have no clear directions. GPS does not know names have changed because they do not update frequently. And one business I delivered a 3.80 order to had 5 buildings with exactly the same address and no clear directives of which building to deliver to. Gasoline is 5.50 to 6.50 a gallon. And ordering drinks and ice cream to be delivered 10 miles from a merchant is not usually going to end well. Especially in the summer. Another thing. The merchant should not expectva driver to grab anything at all firvanborder no matter what side of the counter it is on. We should walk in to orders being fully completed by the people you paid for them. Drivers make nothing fir preparing your order. We only deliver. I also think ratings are bogus because both sides need to be heard. Many drivers refuse orders below a certain amount. And they ratings drop. That is not right. If I know it is a shut in, elderly, or disabled person, I don't mind but it ticks me off to deliver small orders with ridiculously low tips to people who are totally unappreciative of the drivers. I don't know how much Door Dash charges for deliveries but everything customers pay over the cost if their order is not going to drivers. And just so you all know. We don't get gasoline reimbursement, plus have auto insurance, and up-keep on our vehicles. Drivers are doing you a major service so think before you decide it is a driver issue.”

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Posted 2 years ago

“I’ve been paying for the DoorDash membership service for a couple years now. But in the last six months it’s just Had this downhill trend. My food items are constantly missing items or d delivering the wrong food altogether! And now if you don’t order the priority delivery they deliver to one or two people before you, So you want to be having to pay the extra two dollars in order to get your food delivered within a reasonable time and not soggy or cold! There’s just been too many disappointments and I have now decided to try a couple of other delivery services like GrubHub or Uber eats!”

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Posted 2 years ago

“First delivery was supposed to be free. It wasn’t, the coupon I was given was not able to be applied. Since then I’ve gotten numerous emails about the “free coupon” available, lol. But the delivery came quickly and in the pouring down rain. Although I spoke to the lady she did not speak to me. But that’s OK.”

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Posted 2 years ago

“I am not happy with Doordarsh, I ordered my food and the driver Victor delivered my food to a completely different house 2 blocks away. Im at work and had to go get my food .WHY?? when I'm paying good money for my food to be delivered to the correct address, then I called him and asked "Where did u deliver my food " and he hungup.. How rude and very disrespectful.”

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Posted 2 years ago

“I am not happy with Doordarsh, I ordered my food and the driver Victor delivered my food to a completely different house 2 blocks away. Im at work and had to go get my food .WHY?? when I'm paying good money for my food to be delivered to the correct address, then I called him and asked "Where did u deliver my food " and he hungup.. How rude and very disrespectful.”

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Posted 2 years ago

“I am not happy with Doordarsh, I ordered my food and the driver Victor delivered my food to a completely different house 2 blocks away. Im at work and had to go get my food .WHY?? when I'm paying good money for my food to be delivered to the correct address, then I called him and asked "Where did u deliver my food " and he hungup.. How rude and very disrespectful.”

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Posted 2 years ago

“I am not happy with Doordarsh, I ordered my food and the driver Victor delivered my food to a completely different house 2 blocks away. Im at work and had to go get my food .WHY?? when I'm paying good money for my food to be delivered to the correct address, then I called him and asked "Where did u deliver my food " and he hungup.. How rude and very disrespectful.”

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Posted 2 years ago

“The Dashers do. Like Latrice who delivered my order. I was waiting to give her a five star review when she did a great job and was friendly. Wish I could have given her a bigger tip. But there needs to he a spot for the Dashers too. They do a great job when they do, do their jobs. Thank you again Latrice.”

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Posted 2 years ago

“I had been very happy with door dash until today. Being a new customer they gave me 30 days of $1. delivery fee. How ever today they snuck in a $3 service fee. They have lost my business”

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Posted 2 years ago

“I’m a door dash driver. I’ve made decent money and can choose which orders to take or when I want to dash. I have very good reviews. Only now with gas so high I’m not sure if I will continue. Also there is a severe fast food worker shortage so I have spent too much time in long drive-through lines, wasting more gas. This isn’t anyone’s fault. The vast majority of customers are kind, and understanding. I work hard at keeping food hot through a thermal bag, heated seats and a blanket. But I have to admit apartment complexes can be very confusing because they are all differently labeled and that has added more time to my deliveries. I also mostly refuse 2 orders at a time because someone will get a later order. There must be a shortage of drivers because last Sunday, I was getting multiple orders at the same time. They asked me to pick up 6 orders from Walmart! Turned that down. In order to make any money, my rule is nothing over 5 miles and nothing under $5.00 unless the money is twice the mileage.”

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Posted 2 years ago

“Most of the time there is no problem but you guys have to do something about people stealing food great I get the refund atleast but I still want my food how am I suppose to trust the re-delivery driver. It also ruins the mood of even wanting it delivered at all. FIGURE SOMETHING OUT THERE MUST BE DISAPLINARY ACTION TAKEN. ITS RUINING YOUR COMPANY.”

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Posted 2 years ago

“it was ok. Won't plan on doing it very often due to the price.”

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Posted 2 years ago

“DOOR DASH Filter's reviews, Only posting Good reviews - this is Shady as! Shame on them!”

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Posted 3 years ago

“DOOR DASH is Filtering Feedback! A Positive review is Posted & a Negative review (arrived Late/Cold) is Denied - Not Posted........this is wrong”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

DoorDash Reviews