DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 22,688 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 22,688 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 18th December 2024

Zoe

DoorDash 1 star review on 17th December 2024

Anonymous

DoorDash 1 star review on 13th October 2024

Tracee Blair

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They send out emails for promotions that you can’t get. A waste of my time trying to order and at the end being told it’s not available”

Helpful Report

Posted 8 months ago

“Got here fast and hot however dasher just dumped it all outside my door and didn’t even knock so I knew it was there. Didn’t find out till I got worried and checked the tracking and went and looked outside my door. Not cool! I am reluctant to use door dash again.”

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Posted 9 months ago

“I work for them they're giving me a lot of hours I went to my son's wedding I came back and I'm lucky to get any hours so I don't understand why they keep running their damn commercials”

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Posted 10 months ago

“Many of the restaurants don't include eating utensils. Very frustrating that it's not required or at least allowing the customer to request them.”

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Posted 10 months ago

“Doordash is not all bad, but BE AWARE!!!! if you cancel an order, and in that order you tip the driver, you'll lose that money. I don't know where that money goes, (I mean I kind of do, right?) but you will not get that money back at all. I don't understand how is it that you don't get that money back!!! I can't fight for 6 dollars. My mental health is not all there! BUT imagine they take a few dollars here and a few dollars there!!!! How much money they are keeping ah????? Just putting out there!”

Helpful Report

Posted 11 months ago

“Today I was pretty unhappy with Door Dash. I was not feeling well and did not want to go out myself. The sandwich place I like to order from was not offering chips today, which is unusual. As usual, Door Dash offered grocery add-on. However, when I went to select an add-on site - CVS, then Walgreen's, then Lowes Foods - I received an "unable" to connect to the add-on site.”

Helpful Report

Posted 11 months ago

“Overall, I’ve had a pleasant experience with DoorDash. Some things like dashers stealing food is out of their control. I do not think they should do business where the company delivers the food like Insomnia cookies. The company will take upwards of 2/3hrs to deliver even when I have tipped quite well. This has happened with a similar company and DoorDash says it is out of their hands because they don’t assign a driver to these orders. I also hate that I opt out of notifications and DoorDash is still sending me constant notifications even when all settings are off except to receive updates about my order.”

DoorDash 3 star review on 4th December 2023

Helpful Report

Posted 1 year ago

“He dropped my groceries at a location not on my preferences for delivery. Now I have to pay for it twice! The guy was rude, nasty, wouldn't explain or send s picture of where my goods are. I'm going to stop using you guys if something doesn't change!”

Helpful Report

Posted 1 year ago

“I text the delivery driver to let her know that I would meet her at the double doors of my building as stated in the instructions I included before checking out. I text the phone number provided but received a notice that the number was not available and to contact customer service. As I waited at the double doors, the delivery driver saw me and stopped her vehicle and asked my name. The delivery driver let me know that my order was dropped off at the leasing office and that she called the number listed but did not get an answer, then stated a woman picked up. The delivery driver proceeded to tell me that my number I provided must not be correct and for me to go online to make the changes. I am looking at my number I provided on my receipt and see that the number is just as I provided. I felt like the delivery driver was placing blame on me the customer as oppose to taking responsibility for not following the online instructions and failing to contact me to communicate if and when she arrived to hand my order to me. I deselected contactless delivery before checking out as well. When I saw that the site stated my order was delivered and I had not received it in hand from delivery driver, that really worried me as I have had orders not delivered to me or items missing in the past with Door Dash delivery drivers. This is my first time learning that Door Dash drivers are used to make deliveries. I thought an employee at business A was making the deliveries. Past negative experience with Door Dash delivery drivers is why I made my online order directly from the Business A web site instead of going through Door Dash. I will reframe from making delivery orders and choose "pick up" as an option here on out.”

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Posted 1 year ago

“DoorDash already makes your order almost double versus going yourself or eating at the restaurant. But now an additional $3 to have your food delivered direct? Sheesh…the service is getting pricier and pricier. Convenient, yes…but getting to the point of taking the less convenient route.”

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Posted 1 year ago

“They do give support when things are wrong but it's a constant process. Beware the annual upgrade offer as it states you will get $10 off your first three orders I've had to message them and complain I did not get the rebate on my first order and they offered me $10 in credit instead. I mean okay but I'm still spending $30 lol.”

Helpful Report

Posted 1 year ago

“You know, most of the time nice stuff gets delivered as I order it. However, 95% at a time when I do express delivery It NEVER comes during Original time quoted under express delivery that I'm paying an additional $3. Sometimes more. If doordash cannot guarantee this service Why is it being offered and Why are you keeping people's money? It should be an automatic refund From the company's behalf, you know that you're not delivering during Time quoted for express. The moment it's late It should be refunded and customers should not have to go through that hassle of contacting you about this. so if you're not asking for it, and your stuff does not deliver during that time. Make sure you go to customer service and tell them to give you your money back. Can you imagine how much money they're stealing by doing that? Also I have had many issues with Dasher's delivery drivers not having simple Common sense why in the world would you deliver a drink and you clearly know it is a drink if you're picking up a bag from Starbucks. Why in God's name would you Place that bag right up against the front door to where the person opening The door then knocks over the drink. The lid pops off and it spills out. I mean seriously.?... And then when I contact the company about a refund The first thing I do is always offer me half of my total. Why in God's name? Would I want to freely just give you half of the money? When I don't even have half of my order. I mean, this is just crazy so I then have to send a second message telling you. The amount I paid as if you don't know and tell you to be fair and return my entire money. This is not my fault. You have dashers that don't have common sense.”

DoorDash 3 star review on 28th August 2023

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Posted 1 year ago

“I'm sure as a customer doordash is a great way to get You're food delivered. However, I work in a restaurant that works with DoorDash. We will get an alert stating that there is a doordash delivery, And we make doordash the top priority. We then have to put the order into the system, then we have to make the food that has been ordered. I work in. A top-notch pizza restaurant. Some of the food that we make takes up to 20 minutes to get through the oven. A lot of The Times the food is not ready for the doordash driver when they arrive. It is very frustrating when a driver has to wait for their order and gets upset. Then puts a bad review on the company. From the time we received the order. And the time that the door Dasher gets to our restaurant is 6 to 10 minutes. That is not enough time to set the food that has been ordered And that is not enough time to get the food prepared and cooked.”

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Posted 1 year ago

“Drivers are always friendly, I have issues with the warmth of food, u need to give them away to keep food hot on delivery, I ordered from BK an my food was warm not hot it doesn't taste good if it's on the verge of being cold an it was a 30 min delivery my food should of been hot when it left restaraunt. Other then that it was in the middle stars.”

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Posted 1 year ago

“Convenient for a night in when you want restaurant food without the restaurant atmosphere. They really should put the option to tip after the delivery is made, not before. Every delivery varies as far as the quality of care it was handled with by the dasher. 9/10 times I order more than 1 drink (never more than 3) they are left behind or "spilt" on the drive over. I get it it's a job most people do on the side and could really care less as far as quality goes, but some people out there take pride in their work regardless of the work itself. That's who I want to tip well. Not Stanley who leaves half the order because he won't verify what he's picking up.”

Helpful Report

Posted 1 year ago

“Costs are ridiculous. The menu items are higher priced for delivery than on pick up on top of other fees. Service & delivery charges are then piled on and suggested tips are high. It’s not worth it after a while. I would make more use if this service if they didn’t add on so many costs including letting restaurants jack up their prices.”

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Posted 1 year ago

“I am a doordasher and I think doordash should screen their people a little better half of the doordashers that are local in the town I live in or drug addicts they're nasty dirty they stink they smell like marijuana their cars are nasty dirty inside now and I know if they brought me my food I would decline it I wouldn't accept it we really need to do drug tests on people and look at their vehicles and the person themselves not just background check but it's drug test mostly”

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Posted 1 year ago

“Boy I tell you what. It seems that doordash gets slower & slower. By the time they deliver you're food is cold”

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Posted 1 year ago

“Doordash needs work. I love the delivery, but the fact that they typically just drop the food on the porch and leave it is not acceptable. I want my food hot and I want to know when it hits my porch!!!!!!!!!!!!!!!!!!!!! Can I make that any clearer. Your employees are not trained properly!”

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Posted 1 year ago

“Door dash has the wrong picture on the dashboard for Seafood soup at Yummy house so what was advertised is clearly not what I got. The refund was given by doordash but dealing with the Yummy House customer service after they blamed doordash for the wrong picture base on the error I didnt recieve what I thought I was gonna get and that the level of poor customer service the delivery driver was the only right in my order. DOOR DASH CHAT CUSTOMER SUPPORT WAS PROMPT IN REFUNDING MY MONEY”

DoorDash 3 star review on 30th April 2023

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 22,688 reviews