DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 22,054 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 22,054 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 6th September 2024

Rod Mc

K. Brown

DoorDash 1 star review on 3rd September 2024

John Doe

DoorDash 1 star review on 2nd September 2024

Charles Altman

DoorDash 1 star review on 27th August 2024

Thomas Spencer

2044

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery has been okay, but more often than not, dashers leave food at door and Do Not ring the bell or text. Flies find the food before I do... Getting frustrated. Food is often delivered faster than the estimate, but it doesn't help if I don't know that it is waiting at the door.”

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Posted 4 years ago

“DoorDash has been very good with service for the most part. The deliveries are quick, and most of the drivers are very professional. I decided to try the 30-day dashpass trial. Got to save some money on fees! There have been some orders that were messed up, but that was not Doordash’s fault. Today, I decided to cancel my dashpass after almost 30 days, because DoorDash removes two of my favorite restaurants from their website, saying they were “too far.” They were only 20 minutes away, and they had no problem delivering from them until now. I checked out GrubHub, and those same restaurants are available on their website. I’m going to do my business with GrubHub for a while until DoorDash decides to relist those restaurants.”

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Posted 4 years ago

“Ok, door dash definitely has it’s questionable issues. However I never hear anyone mention the positive. Extra pay on completed orders, make own schedule, direct daily deposit if you wish, and the ability to lead a curtain lifestyle you could not otherwise with other company’s.”

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Posted 4 years ago

“To start off, we never did get our food. We got a phone call from someone in our neighborhood about 3 hours after our order was supposed to be delivered. (My phone number was on the receipt attached to the bag) The neighbor said they just arrived home and saw the bag on their porch. Of course we didn’t go get the food since it had been sitting outside in 95 degree heat for a few hours. The only reason I am giving them 3 stars is because after calling the customer service number, they DID refund my full purchase price within a couple of days. I highly recommend that Doordash drivers not only text you when the food has arrived, but also take a picture of the bag on the porch. That could clear up a lot of issues. The neighbor’s house that our food went to had the same house number as our house, but it was a totally different street. Really?! Lastly, our Doordash delivery person didn’t bother responding to our text saying we did not get our food. She gets zero stars.”

Helpful Report

Posted 4 years ago

“I am a Doordash driver in the Greenville SC area. Please know that the problem that customers have with Doordash, us drivers are having the same issues. We do not even have a phone number to call if we have problems on a delivery. We have to stop, and use the app and chat with someone and God forbid you actually get someone who understands you and has a name you can read. So I am sure they do not even speak English. Then it takes 30 to 45 minutes to get a very simple problem fixed. And on top of that, Drivers do NOT get the delivery fee. We work for Tips. Out of that delivery fee, we get between $3.00 and $3.25 according to the distance of delivery. And on a 9 mile delivery, $3.25 does not even pay for the gas. And even though we have asked many times for them to put that on the app so customers can see it and know that drivers work for tips just like a Waiter/Waitress, they have yet to do so. Some of us does this full time to provide for our families. But when we are not getting tips, we are not making money. Especially after you figure in that we use our own cars. We have to put gas in it, have the oil changed more often now because of how much we drive not to include tires, breaks and normal ware and tire on your vehicle. Just wanted to put a driver prospective out their. Thanks.”

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Posted 4 years ago

“I’m not happy. I have used DoorDash for about 3-4 months now and I’m not happy regarding charges. I pay one price and they pay a different price and of course mine is almost $20.00 higher that what the driver paid. I think someone got some extra money. Wonder how many times this has happened and I didn’t catch it. Not Happy. Dropped my monthly payment and will probably move to a different service”

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Posted 4 years ago

“They need to insure customers that they need to tip drivers, we are spending our own money for gas to get their food to them. 2.00, & 3.00 is not enough base pay for over 6 miles, especially when we aren't getting tips. It's very hard to make any decent money”

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Posted 4 years ago

“Even with a $5 off of a order $15 or more their was still a tip of $3 and a service fee of $2.75/ By the time you add up the extras, which are MORE than the place you ordered from by 50%, it is a waste. Go out. Give the waitress these monies / . AND, I even got waived the $4 delivery fee. go OUT”

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Posted 4 years ago

“Not to defend them at all but from what i can tell doordash hires anyone with a car willing to do the job kinda like uber. So service will restaurant to restaurant as well as driver to driver. Ive had both an awesome and bad experiences with it. Each time anything has been wrong and i went in to my order and put in the a comment on the app. Doordash has tried to make it write by giving credit for the next order. Will i use it again, probably because im a homebody and a 36 year old gamer who if i dont need to leave to get food i wont.”

Helpful Report

Posted 4 years ago

“I have ordered from them for over a year and up until the past few months. My orders are not delivered yet they claim to be and spending the time to chat/text with a rep is frustrating. After several times of not receiving my order and giving the names of the driver... DoorDash shared they could not credit me due to the past orders ....Really well keep the fifteen bucks and I’ll go to Uber Eats”

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Posted 4 years ago

“Need to add a notes option or the option to say no pita something. I'm extremely gluten sensitive & I order accordingly twice my food from Zoey's Pita was on my salad yet pita was not in the description. Myself & my husband switched orders that day second time pita was wrapped up separately on top of my food ( husband's order had the same issue so switching this time wouldn't work) since it was separately I just hoped it's safe. Hoping that I don't pay for it later.”

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Posted 4 years ago

“Sometimes they’re great but i got one dasher that wasnt wearing a mask or gloves and put my drink in a bag, the drink was spilled”

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Posted 4 years ago

“Doordash permanently records and stores your credit card information. There is zero information about this policy and no warning given on the app or in the website. I would be very wary about using this service, I am attempting to contact them and try to get them to remove it. I have had my credit card hacked before and having them store the info is a big risk.”

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Posted 4 years ago

“got order on time. told the directions on line. Old house and my apt on right side where American flag was. Just dropped it off to front of house. learn to read. will not use again”

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Posted 4 years ago

“The meal was delivered to the wrong house. The driver claimed that this was where the app directed him. Unclear how two houses across the street could be mistaken to have the same street address. Thanks to the photo from the driver, the recipient was able to retrieve the delivery from the neighbor (so much for social distancing!) Appreciate driver's responsiveness to try to rectify the problem.”

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Posted 4 years ago

“This was my first time using door dash. The time it took for my food to get here was right on point, but my food was ice cold. The guy took the food out of his bag, and the place was only 10 minutes from my house.”

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Posted 4 years ago

“Ok. They’re prompt. Order accuracy is kind of an issue, but they will credit the amount spent toward the next order (so no refunds) if they mess it up. Also, they advertise no “delivery fee” (which is temporary, BTW), but then charge a “service charge” AND expect tipping. Once I have to start paying the add’l delivery fee, I’ll book elsewhere. SC + DF + Tip on top of CA minwage-driven pricing, not to mention sales tax, is just ridiculous, esp. right now.”

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Posted 4 years ago

“DoorDash did not make me happy. I placed a order hours before for Denny's in Tumwater delivery. This Adam guy call me to verify my address almost an hour earlier than my expected delivery time. I text him my address. Then about 20 minutes before my delivery I got a phone call requesting my address. I told her I gave it to the guy and she said give it to me anyway, so I did. 7 minutes later they most of send an email saying my order was cancel. I didn't see it because I was waiting for my order to arrive at 10. I contacted customer support which was only available by chat and I was told the driver could not fulfill my order. Why didn't doordash call me. I had to order breakfast again which I went through doordash again, but I picked up instead. Neither to say my food was awesome from Dennys. I gave a 3 star because they could have reached out to me. Melanie W”

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Posted 4 years ago

“I am a delivery driver for DD. I love my job. I have never had any issues with them. It really shocks me all the reviews I have been reading. See I started reading the reviews because I had a 5.0 rating up until a day or so ago. Now it's a 4.81. I accept all dashes and I'm always on time unless the food is running late. I'm very courteous and wish everyone to have a good day. During this coronavirus I gladly leave meals on porch or wherever they want. I always call or text them to let them know it's there. I work hard to give DD a good image and someone gave me a bad review. I wanted to know why. I have not done anything wrong, no issues no where to deserve a bad rating. I don't see house numbers sometime and have to call but that is it. Why would someone do that to me. I was proud of my 5 star rating.”

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Posted 4 years ago

“Just had another poor service experience. This is my last attempt with Doordash, it is a worthless service! Do not waste your with this sub-par Vendor! Doordash takes the order, charges a charge and let’s the order sit indefinitely. Called 15 mins after the estimated delivery time and the Dashers given number is not in service”

Helpful Report

Posted 4 years ago

DoorDash is rated 1.3 based on 22,054 reviews