DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 22,688 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 22,688 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 18th December 2024

Zoe

DoorDash 1 star review on 17th December 2024

Anonymous

DoorDash 1 star review on 13th October 2024

Tracee Blair

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really do like door dash I like it more than uber eats I only like them cause they cheap on deals but takes forever wit the order and wit door dash is easy and fast and will refund the money right away uber eats be giving me a hard time but it was 2 times door dash did messed up my order 1, when the driver stole my food he did picked up my food and disappeared on the app I had to get a refund back . 2, the order was so wrong everything was wrong didn’t give me the right favors of wings I wanted . & wrong drink and forgot the sauce .”

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Posted 4 weeks ago

“They’re fine. It would be nice if they held their emergence to a higher standard. Chick-fil-A, no napkins, no sauces, no color. Zaxby’s, no napkins, no sauces, no cutlery. Incorrect drink orders. Missed add-ons. And so on. There has to be a quality control for this.”

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Posted 2 months ago

“Door dash, scheduling to drive is annoying. And the 1/2hr schedule times are pointless because you’re going to sit at least 10–12mins waiting on an order to pop up then another 10mins to deliver. All you made was the gas $ that you spent coming out to dash! Please open the time windows more!”

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Posted 2 months ago

“Just had my order cancelled”

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Posted 3 months ago

“The delivery was great. but after we received our groceries items, I discovered that the driver helped himself to a tip that DoorDash claimed I gave the driver at checkout—except I didn’t. I had intended to give the driver a tip after the good service, but I don’t appreciate stealing from me, no matter how poor you are. This was my very first order do to an emergency.”

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Posted 3 months ago

“This app is mid. Some bad days some good days not always perfect. That's for sure. Even the app acts stupid. When it comes to Friday, Saturdays, very hard to get your order in time. It usually tells you 22 minutes to 37 minutes and it usually ends up being a whole hour until you get your stuff. And lately the app has been very glitchy and so when you're trying to track your driver, it shows you your driver in so many other places and so many other areas not even close to your House or wherever you are. So it doesn't help you visualize where your driver is because it switches up where your driver is versus where they were versus where they're going. The DoorDash app is madness. In the pictures below, it literally shows you the same driver in two different places at one time so at one moment it's on the other side of town and the next moment it's on the completely other side of the map. It makes zero sense. I don't know I understand DoorDash is a very hard job just like being in the restaurant business. Or serving business but it's something I blame DoorDash because it's so disorganized. It's unfair for the DoorDasher and the customer trying to order food so I guess I'll just stop using DoorDash and just go get the food myself. 🤷🏽‍♀️😅 I ordered a frozen/cold concrete beverage and by now it's probably melted.”

DoorDash 3 star review on 17th August 2024

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Posted 4 months ago

“They review things too much, if an order is wrong then refund the money they make it complicated. I've waited over 4 days for some BS review because the store messes up SOOO MUCH I've put in like 6 refunds so they question me ? Wow”

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Posted 4 months ago

“DOORDASH HAS DISCRIMINATED WITH HIRING AND I HAVE PROOF”

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Posted 5 months ago

“Doordash didn't make me happy or the restaurant did not make me happy I ordered three things and and the restaurant gave them the wrong address so it looked like somebody else was getting my food free I reordered and the second time the restaurant gave doordash the wrong address I just happened to talk to the driver and gave her the right address when she delivered the order on my table outside the door was my other order they had just left it outside in hot sun so I was angry at both of them the restaurant and doordash first of all you don't leave the order outside you give it to the people who ordered it just didn't make any sense to me I will not use either one of them ever again”

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Posted 6 months ago

“DOORDASH YOU ARE GOOD BUT FOR HEAVEN SAKE COLLAB WITH THE DUNKIN DONUTS APP. SO THAT THE LAYOUT WILL BE THE SAME.”

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Posted 6 months ago

“Most times I am please with the service I receive from DoorDash the other times I am really disappointed in their service. I don't mind tipping because they are doing me a service I can't do or don't want to go out to get, but too often the drivers don't look at the receipt placed on the bag to make sure they have what was ordered. I know they can't go inside the bag but the drinks they walk away without and then when questioned they like well let doordash know. On very few occasions the driver will go back to get it, those drivers get an extra tip from me. Too often they in such a hurry to get to the next job they aren't taken a moment to make sure they a straw for a drink or whether a drink is supposed to be included. The misconception that if you have a bag and 1 drink the order is fulfilled, the problem is when there is more than one order in the bag and 2 drinks are supposed to be delivered but only 1 is delivered. If the service is based on tips the people who actually tip should decently should get a better service. My statement is based off of hearing the many stories of no tips offered, I don't agree with that at all even though the restaurants are tacking onto the price of the food for the service to offset what they have to pay doordash, uber etc.”

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Posted 6 months ago

“Doordash waived a $3.00 convience fee but charged me $10.99 for a $7.99 sandwich.”

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Posted 7 months ago

“Decent side hustle- However & this is for the Doordash engineers! Fix your stupid "Acceptance rate" problems & the dispatch errors! My wife and I have been doordashing for 2 years now. We only Dash in one city there is a large tall bridge that goes into another city, "Gig Harbor to Tacoma WA" we are only scheduled in Gig Harbor. I constantly get dispatches to go into Tacoma from Gig Harbor which I refuse every time because the toll bridge is $7 to go across however what does that do to our acceptance rate? I will tell you it continually lowers it and despite multiple multiple calls to doordash out of country reps they can do absolutely nothing except "notate" the complaint. It is so extremely disappointing and frustrating trying to be a good dashers at doing everything we can to stay about 65 or 70% when we continually get screwed on getting jobs into another city which we have to decline which continually lowers our acceptance rate which goes back to the dispatch problem they should be on different cities not joined together because they are NOT together. THIS REVIEW IS BEING DONE IN THE BEGINNING OF MAY 2024. We have noticed significantly but the pay versus mileage has gone down dramatically in the last few months. (What that means for people who don't understand doordash is they will offer you a job, example $10 for 5 Miles then you can accept or decline this job. For the last two months the jobs have been almost consistently horrible $5 for 10 miles $5 for 15 MI $8 for 16 mi completely out of whack considering gas is so high I don't know what the hell has happened since March 2024 or so but to be a door dasher is really pathetic now. I can tell 100% because I do nights drive to 8:00 p.m. or so and I used to be able to make a decent amount of money and now is really flipped. so now I do Uber at the same time as doordash..PLEASE FIX YOUR PROBLEMS DOORDASH. And the other huge problem I have this is massive is the people who want to leave a feedback for a driver without absolutely any recourse whatsoever for the driver. Any imbecile can leave a one or a two which then knocks your driver rating down and when I call a complain cuz I've only had this happened once the doordash rep says there's nothing that they can do about it the customers have the right to leave whatever feedback they want even though I treat everyone the same I text people I call people if I have a problem it should not be right that just any idiot could just leave whatever the feedback they want and as a driver we have absolutely no recourse we just have to take it. That is absolutely not fair and then they won't remove a feedback until somebody leaves 100 feedbacks not 100 calls that you have run but 100 people have to leave feedback in order to have one feedback dropped off and that is wrong also. James...”

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Posted 7 months ago

“It's frustrating you can't add your account for specific restaurants. You also can't add simple instructions like add mac sauce to a burger. Very convenient but so limited at its best. For a huge company you should be allowed to get your food as I'd u went to the restaurant and just pay for the delivery and this is not the case. The website is beyond more at cost and without your favorite details, it only allows the basics from the restaurant and needs to partner and expand.”

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Posted 7 months ago

“Let me tell you something, IF YOU ARE THINKING ABOUT SUBSCRIBING TO DOOR DASH PASS, BE FOR SURE ABOUT YOUR DECISION BECAUSE IF YOU DO THE TRAIL, AND DECIDE ITS NOT FOR YOU, DOOR DASH WILL ABSOLUTELY ATTEMPT TO CONTINOUSLY COLLECT $4.99 FROM YOUR CARD EVEN AFTER NUMEROUS ATTEMPTS TO CONTACT THEM AND LET THEM KNOW YOU ARE NOT INTERESTED IN THEIR DASH PASS SUBSCRIPTION. YOU ALSO MIGHT POSSIBLY BE TOLD THAT THE REASON THEY KEEP TRYING TO CHARGE YOU 4.99 IS BECAUSE IT TAKES THIRTY DAYS FOR THE REQUEST OF CANCELLATION TO GO THROUGH WHICH ABSOLUTELY RIDICULOUS. OR YOU MAY BE TOLD AFTER YOU ARE CHARGED 4.99, THAT THIS IS JUST A ONE TIME COURTESY BECAUSE TECHNICALLY THEY SHOULD ONLY BE REFUNDING HALF OF THAT AFTER YOU'VE ALREADY DONE YOUR PART AND CALLED TO CANCEL THE TRIAL. MORAL OF THE STORY, I WOULDN'T RECOMMEND THE TRAIL UNLESS YOU ARE ALREADY LEANING TOWARDS BECOMING A SUBSCRIBER”

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Posted 7 months ago

“Not many bad experiences but considering how many scam calls I get, if someone does not leave me a voicemail, I will not respond. That being said, it irritates me when door dash drivers try to call yet they do not bother to leave me a voicemail, then get irritated when I don't call back. I don't answer any calls I don't know. It's not hard to leave a message saying "This is your door dash driver, etc."”

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Posted 8 months ago

“Doordash is a great concept. Not sure if the fast food place or the driver puts the order together, but they literally forget an item, or two every damn time.”

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Posted 8 months ago

“It's a double edged sword. There is the romantic idea that you make a shopping list and what you ordered arrives without you having to spend two hours shopping and driving for groceries. The reality is that sometimes substitutions are made without your approval and dashers try to "help" by asking you if you want something else that's "better" not realizing you have four kids and need 4 burger patties, not two oversized albeit nice patties, for example. So, unless you want your grocery shopping screwed up, you have to spend time talking or chatting with the dasher in order to ensure they understand what you need and want. Also, the app has preselected substitutions that you may hate, be allergic to etc. if you happen to be going abot your business (the whole point of using an app) while a substitute is selected, you get an unpleasant surprise and still don't have what you need. If you can afford a personal shopper you'd waste less using that method cause you'd have a real person managing the situation, not an app and there would be less mix ups. This is supposed to save TIME, and if I have to spend time hassling with mix ups it's a problem. I have also had drivers leave our food we ordered for guests we were entering at the wrong address and all they can say is "sorry". Imagine having a part planned and having nothing prepared for your guests and having to figure out plan b. To door dash's credit, you can be reimbursed for mistakes, and I have been. It would be nice if they can prevent these issues though as the app is supposed to add convenience to one's life. Also, please always tip your dasher if you can afford to. They can't possibly be paid well if you compare value of the order to time they spend.”

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Posted 8 months ago

“How is it possible that if it says the arrival time is 12:10, then 12:15 comes and it says arriving on time. It doesn't arrive. New arrival time is 12:25, it comes around and it still says arriving on time.. andd it doesn't arrive again. And so on. You can't just keep pushing the arrival time back 10 times and still say it's arriving on time. It's extremely annoying while you're waiting on your food. It's clearly not on time, and it still says it is lol. This happens almost every time. Come on now Doordash, where's the common sense. And don't insult my intelligence! Just take the "arriving on time" out, if it's not! Thanks!”

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Posted 8 months ago

“You pay a monthly fee, a fee with orders, higher prices, put up with poorly followed instructions, etc. if your order never arrives they will refund your money but how about a credit or other form of making up for there mistakes. Some really need this service so they need to step up their game as other delivery services are becoming more popular.”

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Posted 8 months ago

DoorDash is rated 1.3 based on 22,688 reviews