Doors of Distinction Reviews

Name: Doors of Distinction
Address: 63-91 Cobham Road Ferndown Industrial Estate, Wimborne
Rating: 4.59

4.6 Rating 293 Reviews

90 %

of reviewers recommend Doors of Distinction

Company Reviews

Questions

Metrics

4.6

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01202 872211

Email:

tracey@doorsofdistinction.co.uk

Location:

63-91 Cobham Road Ferndown Industrial Estate
Wimborne
BH21 7QF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived damaged and marked”

Helpful Report

Posted 6 years ago

Dear Mrs Darlington. We do apologise that some damage occurred to your order whilst the doors were in transit direct from the manufacturer. The doors were delivered on 12th Nov and you notified us 7 days later of damage to two of the doors. We acted as quickly as possible and arranged replacements in a timely manner. You also notified us of some further marking which we put forward a solution to alongside a good will payment. We do advise customers to check deliveries on receipt and notify us of any problems within 72 hours. Customer satisfaction is very important to us and again we are very sorry for the inconvenience you experienced with this order.

Posted 6 years ago

“The veneered oak doors were high quality, and my carpenter was particularly impressed with the quality of the hinges and other door hardware. Matthew in sales was great, and Richard in customer service was brilliant. Will definitely use them again.”

Helpful Report

Posted 6 years ago

“From start to finish, the service given by Doors of Distinction has been friendly and efficient. I am delighted by the doors and handles they supplied to us. I would definitely recommend them to others and use them again myself.”

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Posted 6 years ago

“It's hard ordering on line without seeing the product but the 10 doors exceeded our expectations.”

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Posted 6 years ago

“What a good knowledge of the subject matter well communicated and double checked on email with time to make any Changes”

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Posted 6 years ago

“The customer service is very poor, they do not call you back or give you an update on the expected delivery dates. I had to phone up the supplier myself to find out where my order was, as it has taken over 2 weeks. I am amazed that this company has been awarded 5 stars for customer service! I certainly will be using this company again. Very Poor”

Helpful Report

Posted 6 years ago

“Very good service,”

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Posted 6 years ago

“Sales personnel are a pleasure to deal with. The comprehensive product range is fantastic and of the highest quality. I have dealt with this company 4 times now and look forward to the next time as I know I can really rely on them.”

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Posted 6 years ago

“Good quality products delivery bad”

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Posted 6 years ago

“The doors and door furniture were fitted by a carpenter and i have applied x 3 layers of the siskens varnish as advised. They look really lovely.”

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Posted 6 years ago

“Delivery took over 3 weeks, I was informed it should only be 5-7 working days. On arrival the pattern 10 door had been manufactured with plastic trapped between the glazing and the wood requiring an extra hour to rectify per door. On discussions with the company they said all doors are manufactured this way. It did seem that maybe this was a problem that could be resolved in manufacturer, they were adamant this was my problem and I had to absorb the cost to rectify.”

Helpful Report

Posted 6 years ago

“Great supplier and very helpful”

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Posted 6 years ago

“Everything arrived well packaged, and the delivery driver was great. I would certainly use again.”

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Posted 6 years ago

“I’m really pleased with the doors. The company provided good customer service and delivery was very quick.”

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Posted 6 years ago

“My doors look absolutely fabulous everyone who as visited as said how beautiful they are.”

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Posted 6 years ago

“Ordering, delivery and the quality of the doors were all excellent. Thank you”

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Posted 6 years ago

“Excellent doors! I chose the fire door option and was not disappointed (11 doors in total including front door). The extra weight in them makes for a quality feel when opening and closing. Haven't unpacked all of the doors yet but so far so good and they are packed very well to avoid damage in transit. Sales service on the phone was excellent too! Extremely helpful and friendly service. Overall a great buy and wouldn't hesitate to recommend.”

Helpful Report

Posted 6 years ago

“Doors are fabulous. So happy with them. They came on the expected date in the morning. All in all, very happy”

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Posted 6 years ago

“very happy with the service received, after researching the doors we decided on, Doors of Distinction were more than happy to match the price. Delivery was efficiently carried out Thank you!”

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Posted 6 years ago

“I purchased an easi frame, double doors and glazed panels, also 3 internal doors. All received in good condition. Advice before ordering was polite, prompt and helpful. Unfortunately, one door was supplied incorrect but was replaced withing a reasonable time.”

Helpful Report

Posted 6 years ago

Doors of Distinction is rated 4.6 based on 293 reviews