Doors of Distinction Reviews

Name: Doors of Distinction
Address: 63-91 Cobham Road Ferndown Industrial Estate, Wimborne
Rating: 4.59

4.6 Rating 293 Reviews

90 %

of reviewers recommend Doors of Distinction

Company Reviews

Questions

Metrics

4.6

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01202 872211

Email:

tracey@doorsofdistinction.co.uk

Location:

63-91 Cobham Road Ferndown Industrial Estate
Wimborne
BH21 7QF

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Doors of Distinction 4 star review on 5th October 2022

Mrs P

Doors of Distinction 5 star review on 23rd March 2022

Lucy

Doors of Distinction 5 star review on 11th February 2022

St. James Church

Doors of Distinction 5 star review on 27th May 2021

Janice Hinchliffe

Doors of Distinction 5 star review on 19th April 2021

Alan Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alan Turvey, could not have done more to help us, polite,knowledgeable and a pleasure to talk to. The Doors arrived with one of there own drivers, who again unlike most delivery companys was very helpful and helped carry the doors in. Great service all round. would recommend this company to anyone who are looking for new doors. 10/10”

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Posted 1 year ago

“Very personable service five stars”

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Posted 1 year ago

“Purchased an oak 5 panelled internal door to match a number of doors we’d purchased a few years ago with the same company with very pleasing results. Good value for money and excellent quality. Prompt delivery. Will definitely use again.”

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Posted 1 year ago

“First class products and service from doors of distinction. Helpful and friendly staff”

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Posted 1 year ago

“Alan was very helpful and knowledgeable and just a nice person to deal with.”

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Posted 1 year ago

“2nd time using Doors of Distinction and excellent customer service each time. Doors always getting compliments and have recommended them on more than one occasion.”

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Posted 1 year ago

“Very very happy with service from ordering to delivery. Highly recommend. Would buy again”

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Posted 1 year ago

“Delivery was fine. However one door damaged and two doors packaged incorrectly. On contacting Doors of Distinction £50 offered for damaged door. No recompense for severe inconvenience caused to ourselves. Appears no responsibility taken by Doors of Distinction only supplier offering us recompense. Very poor customer service when problem occurs.”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear you of your disappointment with the service you have received. Looking further into this, we can see that we at Doors of Distinction have arranged for replacements for the two incorrect doors to be checked and sent to you ASAP. In regard to the damaged door for which you requested a discount. Whilst we do discuss these issues with the relevant suppliers, all offers of discount or compensation are offered directly from ourselves and can see a refund of £72 inc VAT has been offered to you for the minor issue with one of your doors. We always do or best to resolve issues for our customers as quickly and efficiently as possible and can only apologise if you feel that this has not been the case. Many Thanks DOD

Posted 2 years ago

“Professional and helpful service from Alan Tovey. He gave me lots of advice and the time he gave me was really appreciated.”

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Posted 2 years ago

“All staff helpful and friendly. Doors delivered when expected, in good condition. Would use again.”

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Posted 2 years ago

“The service has been excellent. Quick responses to any questions raised. Deliveries made when expected, and the doors are gorgeous.”

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Posted 2 years ago

“I needed two oak glazed fire doors urgently because another company has disappointed us with our initial order. I came across Doors of Distinction via a Google search. From help with selection ordering invoicing and delivery, Alan did a stellar job to ensure that we were informed of every step leading to a quick turnaround so that we received our doors on time to meet the timescales of our builder. I will not hesitate to use this company again and would highly recommend them to you.”

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Posted 2 years ago

“Very good value door great service from the call centre”

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Posted 2 years ago

“The showroom was excellent for seeing what you were buying, the customer service excellent and the price better than on line. Thoroughly recommend.”

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Posted 2 years ago

“Doors of Distinction are a first class company providing sensibly priced quality doors and accessories and an amazing delivery service. Have used them three times to date and will continue to do do. Their staff are incredibly helpful and knowledgeable about the products. The range of door widths and heights make it easy to choose for modern and older properties plus they can make bespoke.”

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Posted 2 years ago

“very helpful, great service.”

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Posted 2 years ago

“everything was good”

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Posted 2 years ago

“We’ve had two different door types fitted by different joiners. Both have commented of the high quality of the doors and furnishings. Both times the doors were delivered in a few days. I can’t recommend Doors of Distinction highly enough.”

Helpful Report

Posted 2 years ago

Thank you Denise for the review, we are very glad to hear that you like our quality, as we work very hard to stick to our principles on this and not succumb to a price war on inferior products!

Posted 2 years ago

“Standard doors decent quality for the price, but took nearly a month to be delivered because they were out of stock (despite being told at point of sale they were in stock). Don’t bother if you need bespoke doors. It took over 2 months to get our bespoke doors ordered, and that’s after constant chasing, and now will take around 5 months to be made and delivered”

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Posted 2 years ago

Hi Tony, Please accept our apologies for the delay with the delivery of the standard-sized doors ordered. Regretfully, there was a slight delay with stocks from the supplier. Regarding the bespoke doors, technical drawings need to be produced which are then sent to the customers to check the details, sign and then return to ensure all details are correct and as per customers' requirements. These drawings can take some time to produce. We can see from this order that there were some subsequent changes requested in these sizes by yourself which did therefore need altering, for which new drawings were produced. Regarding production and delivery timeframes for bespoke doors, these do take time to manufacture and despatch which we do make clear to all customers at the time of ordering. Again, apologies for the slight delay in the delivery of the standard-sized doors ordered and we are pleased to hear that you are happy with the quality of the doors supplied to you.

Posted 2 years ago

“Excellent doors, great service”

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Posted 2 years ago

Doors of Distinction is rated 4.6 based on 293 reviews