Doors of Distinction Reviews

Name: Doors of Distinction
Address: 63-91 Cobham Road Ferndown Industrial Estate, Wimborne
Rating: 4.59

4.6 Rating 293 Reviews

90 %

of reviewers recommend Doors of Distinction

Company Reviews

Questions

Metrics

4.6

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01202 872211

Email:

tracey@doorsofdistinction.co.uk

Location:

63-91 Cobham Road Ferndown Industrial Estate
Wimborne
BH21 7QF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are still waiting for the doors. We were told by the salesman we would receive an email 2 days after our payment was made and we didn't even get an invoice after 3 days! We were also told that they would be delivered within 3-5 working days and it will be 5 days tomorrow! We had to ring and ask for an invoice after 3 days. We cannot find out WHEN they will be delivered and have had 2 promises of being rung up that didn't happen. Now we have been told that 'someone' will ring tomorrow but we STILL haven't been told WHEN they will be delivered. Perhaps this company thinks we have nothing better to do than stay in every day on the off chance our nigh on £600 worth of 5 doors may turn up! I'm fuming and my husband is seriously considering cancelling the order.”

Helpful Report

Posted 5 years ago

Hello Mr & Mrs Tack, I’m sorry to see you have not experienced a smooth ordering and delivery service as we would expect. We do record all the calls into the sales team to ensure the service offered is delivered and I can see there has been a breakdown in communication. Please accept our apologies for the misunderstandings experienced and any anxiety caused. I have spoken to the courier who confirmed the doors are scheduled to be delivered this Friday as requested, which I hope will go smoothly. Please do not hesitate to contact me directly: marc.ryan@doorsofdistinction.co.uk should you have any further questions or feel I may be able to help.

Posted 5 years ago

“Lovely quality doors and easy to order over the phone. Prompt delivery and care advice too. I would recommend this company and high quality products. Our new internal doors have been much admired!”

Helpful Report

Posted 5 years ago

Thank-you very much for the great Review. Hannah will be really pleased and the team will be too. We are always trying to give our customers the best products, best price and expert advice, so we are pleased to see all the training is worth it. Here is to many years admiring the doors. Thank-you again for the Review.

Posted 5 years ago

“Great service, the doors look perfect”

Helpful Report

Posted 5 years ago

Thank-you for the Review. We are very pleased the service was good and you are happy with the doors. If we can help in the future please do not hesitate to contact us. Thanks again.

Posted 5 years ago

“Good quality doors. Excellent service from the salesman. Would recommend.”

Helpful Report

Posted 5 years ago

Thank-you for the very positive Review. I know the salesman in questions and will pass the compliment on. We all work hard to make sure our customers are professionally looked after and the doors delivered are of great quality and value. Thank-you for using Doors of Distinction.

Posted 5 years ago

“Was very please with my service, the salesman Matthew Gringe was very helpful, would use again”

Helpful Report

Posted 5 years ago

Matt knows his stuff, so to speak! I'm very pleased he has looked after you and answered any questions you had. Please do not hesitate to call in should you need further advice or assistance. Thank-you very much for you great Review.

Posted 5 years ago

“I ordered doors from and a big home brand, I was advised that within 2 days I will receive a call with delivery date. no call no contact. I had to call after 30 mins wait. Delayed by 2 weeks. Still no call I had to follow up 1hr on hold only to be told 1 month delay. Really angry went in to store no help. Was advised once delivery is made refuse and we will refund. Went on line Found doors of Spoken to Patrick Amazing service from go kept me updated recommended what doors I need and handles due to mobility. Check stock delivery times. Patrick was going on holiday and I asked him to please update me with status. Placed order next day got call from both delivery companies with time and date 48 hrs turn over. I was so called what a service. Big thank you to Patrick a great asset to the team. will and have done promote doors of distinctions and will use again. once again thank Patrick .”

Helpful Report

Posted 5 years ago

What a great Review with lots of detail. Patrick is a very conscientious Team player. He will be very, very pleased with the Review as are we all with the really positive feedback. We all try hard to look after our customers and it's great to hear it's being appreciated. Thank-you very much for your great Review.

Posted 5 years ago

“Great quality doors, very competitive price, excellent service.”

Helpful Report

Posted 5 years ago

The doors are great quality and we like to think we are competitive so hearing your feedback is great news for us all. The Team really work hard to deliver a great service and we are really pleased you have benefited from this effort. Thank-you very much for the really good review.

Posted 5 years ago

“Great doors, great service”

Helpful Report

Posted 5 years ago

Thank you Paul for the review. Our branches are really busy at this time of year and to stay on top of service levels is not always easy, so it's great to get the positive feedback. Thank you very much and I hope you enjoy the doors for many years to come.

Posted 5 years ago

“Brilliant product Somerset pre-finished doors. Great help on telephone over ordering. Couldn't be more satisfied and would highly recommend, first class.”

Helpful Report

Posted 5 years ago

Thank-you very much for the great review. The team work really hard to delivery a friendly and professional service and it is really good to see it's being noticed. Thank-you again.

Posted 5 years ago

“Dealt with martin from doors of distinction a number of times and he has never let us down. Very professional and would definitely recommend martin and doors of distinction”

Helpful Report

Posted 5 years ago

Martin is very much about dotting the i's and crossing t's. Thank-you very much from Martin and the team here at Doors of Distinction. We try very hard to look after all our customers and it is great to have positive feedback. Thank-you again.

Posted 5 years ago

“Doors of distinction really helped e to get all the correct products at the best prices. The quality was second to none.”

Helpful Report

Posted 5 years ago

Thank-you very much for the great Review. We try our best to help ensure you have all the right products, correct advice and best price. Please do not hesitate to come back if you need any assistance in the future, we will be delighted to help.

Posted 5 years ago

“Wouldn't have perchased the external patt10 oak door if I had seen it in the flesh. Bad quality, poor silicone between glass and door (both sides gappy). Website pictures are false as the door was v-jointed and not flush . Won't be using doors of distinction in the future !”

Helpful Report

Posted 5 years ago

I am very sorry to hear you are not satisfied with the product you bought. The website images show the door from several feet away and within a fitted setting. The description does not describe or state ‘flush door’ but neither does it state ‘grooved’! Your feedback is welcomed and as a consequence of your comments we will look at showing finer detail on the images and/or describing the door as grooved. We want to look after our customers to the highest standard possible and we are very disappointed you feel let down by the quality of the product.

Posted 5 years ago

“The doors are extremely good quality Look amazing in our bungalow. Service fantastic, very friendly and helpful . Delivery was when said would be delivered. I would Recommend Doors of Distinction anytime.”

Helpful Report

Posted 5 years ago

“good quality product (although not particularly cheap) some issues over delivery but all well in the end!”

Helpful Report

Posted 5 years ago

“Brilliant customer service. I bought the Vancouver Internal Doors and the Soho 8 Dividing Doors. The Vancouver doors have been installed and the quality is of a high standard and my builders kept complimenting them. I cannot comment on the Soho 8 dividing doors as yet due to the fact that they have not been installed or unwrapped. Very pleased with the high quality of customer service and prompt delivery and communication.”

Helpful Report

Posted 5 years ago

Thank you very much for your excellent review. I am really pleased to hear you have had a good experience ordering through Doors of Distinction.  We all work hard to be helpful and try our best to give a great service a big part of which is communication. Receiving good reviews is very positive and motivational. Thank you again from the Team.

Posted 5 years ago

“Very happy with the service offered. Very knowledgeable staff (Alan) who was very helpful and offered useful information and advice. Delivery was painless (a little expensive) and doors are really good quality.”

Helpful Report

Posted 5 years ago

Thank you very much for your excellent review. I am very pleased to hear you have had a good experience and Alan looked after you well. We do try hard to be helpful and give a great service. Receiving good reviews is very motivational, so thank you again from the Team and especially Alan.

Posted 5 years ago

“Lovely show room, with time to look at leisure. Service friendly and well informed. Communiction good with my follow-up questions being answered by phone and email. Price especially good - sale time Sept/Oct. Delivery on time and carefully stacked . Oak doors, some glass, all beautifully made. No returns or refunds needed.”

Helpful Report

Posted 5 years ago

Thank you very much for your excellent review. It's always good to hear positive feedback on the whole service, from viewing the doors to delivery. The whole team work hard to be helpful and we try our best to give a great service. Receiving good reviews continues to help the team work hard. Thank you again from the Team.

Posted 5 years ago

“My first encounter with Doors of Distinction was Hannah who answered my telephone enquiry. She was extremely patient, helpful and knowledgeable. I subsequently returned to place another order and asked Hannah to assist. She provided great customer service and is an asset to your company.”

Helpful Report

Posted 5 years ago

Thank you very much for your great review. Hannah was grinning from ear to ear when it came in. We all work hard to offer a really good experience for our customers and I'm pleased to hear you have benefitted from this work ethic. Thank you again for the review from all of us at Doors of Distinction.

Posted 5 years ago

“Excellent customer service,”

Helpful Report

Posted 5 years ago

Thank you very much for your review. We all work hard to try and give the best service we can and I'm really pleased to see it's paying off. Please call anytime if you think we can help you in the future. Thank you again for the review from all of us at Doors of Distinction.

Posted 5 years ago

“I only ordered a couple of doors and they were really helpful. I ended up buying lovely handles and hinges too which I didn't know they did. Not pushy salesman at all.”

Helpful Report

Posted 5 years ago

Doors of Distinction is rated 4.6 based on 293 reviews