Dorothy Perkins Reviews

Name: Dorothy Perkins
Rating: 2.40

2.4 Rating 258 Reviews

34 %

of reviewers recommend Dorothy Perkins

2.4

Based on 258 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Dorothy Perkins:

At Dorothy Perkins you can buy Womens Clothing, Womens Fashion: Dresses, Maternity Clothes and Womens Shoes to buy online. The largest womenswear retailer in the UK, with over 600 stores nationwide, Dorothy Perkins has traded since 1919 and has been online with dorothyperkins.com since 1999.It offers gorgeous, up-to-the-minute fashion and the essential items of the season at affordable prices.

Visit Website

Phone:

0844 984 0261

Email:

customer.services@dorothyperkins.com

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Dorothy Perkins 1 star review on 11th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made my order 2 months ago, still havent received anything. Had to literally chase up the order myself and tried to contact them. Unfortunately, they cut off all the phone lines, and all the email responses will ask you to look at their FAQ website. They even asked me to change my account password, so that the order info totally disappeared from their system. What a shocking experience!”

Helpful Report

Posted 3 years ago

“Unfortunately I can leave a nil star review. Where to start ordered loads of stuff from Dorothy Perkins from March through to end of April. Initially the returns and refunds process was ok. Then Boohoo took over and since then I have persistently emailed, DM on FB…… to get refunds. My last resort to get resolver involved. I have copied and pasted a messagei received last night I. Response to several emails. One email gave me a promise the items worn £56 had been refunded and would be in my account on 6/5 of course it didn’t appear. So I have opened another Resolver case because I was getting emails telling me I’d have to wait until 23/5 for Do to investigate despite the fact I send the returns documents every time. But it was this reply which has angered me so much because I am a pensioner on a limited income and this billionaire company dosent care I’ve been forced to borrow money to feed my animals……. Because DP have taken an exorbitantly long time to resolve any issues so here is the reply: Due to the takeover and us having the new systems etc, the refund will work a little differently on this occasion. I can offer a refund 1 of 3 ways listed below: -If you’d like to receive a voucher credit, rounded up to the next £5 you’ll be able to use that to shop with us again on site straight away. -Alternatively, we have the option to refund you via your PayPal account. If you’re happy for us to refund via PayPal, please provide us with your PayPal email address and we’ll get that requested with Finance. -If you’re unable to accept your refund via PayPal, please come back to us with your *bic/iban/account/sort code* info and we’ll pass that over to our finance team to be processed. Please note that this option may mean your refund takes longer than usual. Account refunds are usually processed within 10 working days plus 3-5 working days depending on your bank Megan Dorothy Perkins Customer Services ****************************** So I reply saying no voucher cos I will never buy again , yes I’d do PayPal if DP would pay the fees …….. but you can see I am being blackmailed into accepting terms and conditions which must go against Trading Standards. My advice to all is don’t use this Micky Mouse company who take your money and then refuse to refund. Buy from a reputable retailer one who will care about your repeat business. My mission is to tell as many people as possible about my treatment at the hands of this business …. Cos how would you feel it it was your Mum, Gran, Sister, Aunt being treated so disgracefully. REGARDS Caitlin Mallon”

Helpful Report

Posted 3 years ago

“Refund. Returned two orders and proof of postage and delivery to DP and still no refund, I have sent several emails and a couple of replies but only to ask the same question which I had already replied to and sent relevant information . It is totally unacceptable and I see there are lots of your customers waiting for refunds and which we are getting totally ignored. I realised Dp has been taken over by Boohoo but this should not stop people’s rights to receive a refund, as stated on web sites”

Helpful Report

Posted 3 years ago

“I used to shop online with DP quite often, however, the whole experience has nose dived since DP has been taken over by Boohoo. Waited two weeks to receive the items as standard, no dispatch note in the package so returns near impossible (when checked out as guest) as you have to make contact with them. Messages/emails take 2/3 days to respond to so difficult to get a refund when you only have 14 days to return. A lot of responses seem standardised like customer service is not reading the content of the message. If I was cynical, I would say it’s made this difficult and frustrating so you keep the items not wanted. I won’t be using DP again. I daren’t!”

Helpful Report

Posted 3 years ago

“Their updated website is a disappointment, and not as good and appealing when compared to the previous better version (website, functionality and design, amazing deals, prices and product variations) of the website. Very upset as will have to find a new clothing retailer and a new favorite now...”

Helpful Report

Posted 3 years ago

“Disgusting customer service, returned an item in March, no acknowledgement of return even though Hermes state item is with the retailer. I've sent 3 emails with no reply to them either. Will never order online with Dorothy Perkins again.”

Helpful Report

Posted 3 years ago

“Ordered a dress for £4.50 with free delivery on the 17th march estimated delivery 31st march. Dress arrived this morning 25th well packaged beautiful dress for the money. Shopped with dp for years never a problem”

Helpful Report

Posted 3 years ago

“Ordered 3 jumpers size 16 as this is what I've always ordered. They are like tents! No shape at all and very thin. Since Boohoo have taken over the quality has become shocking. I'm tall so rely on DP tall range for my clothing. I shopped directly with Boohoo once and never again. Same bad quality.”

Helpful Report

Posted 3 years ago

“I was ordered 3 items and received only two. Dorothy perkins charged for me 3 items and send only two very bad experience no help line working and no emails working.i was trying to contact with dorothy perkins but I was failed”

Helpful Report

Posted 3 years ago

“Returned a pair of boots value of£40 2 weeks ago I used clearpay so I have to still pay for the boots even though they have been returned first time ordering a will be my last the reviews for dp are shocking and rightly so”

Helpful Report

Posted 3 years ago

“Truly appalling! I still have not received my refund for an item that was returned well over a month ago. I've contacted customer service multiple times with no solution. Their cs team is useless. I also can no longer use my gift card either. Stay away from this company!”

Helpful Report

Posted 3 years ago

“This is the first time I have shopped at dp and I now know I will be a loyal customer! I got ankle boots and I love them! Excellent quality, excellent design and amazing price! They are the most comfortable boots I have ever worn I would recommend it to everyone! If you are wondering about the quality or not sure if you should buy from dp have no doubts! ;)”

Helpful Report

Posted 3 years ago

“I got a jumpsuit with securing clip! I sent jumpsuit back,I had to pay for the shipment back,I should get a full refund,I did not get. very bad customer service!!!”

Helpful Report

Posted 3 years ago

“Terrible quality..so surprised...it has always been a good company...wont order again”

Helpful Report

Posted 3 years ago

“Paid for next day delivery but my jeans didn’t come until 3 days later. Sent 2 emails to Dorothy Perkins still waiting a reply, very disappointed!”

Helpful Report

Posted 3 years ago

“I had a bad experience with their online refunds. Hermes are great at picking up. However I am waiting for over 3 weeks on my monies. I emailed them several times on customer support and they are not responding. What do I do? Its really stressful”

Helpful Report

Posted 3 years ago

“Been a loyal DP customer for decades with no issues but I have just received an email after 3 weeks of chasing a refund to say the items weren’t “returned in a suitable condition.” What a load of.... I didn’t even try on one pair of jeggings as the quality was so poor on the first pair. Packaged up and sent straight back. Hermes says “on way back to retailer”. Will just continue to bombard them on SD till they refund or show me evidence of how unopened jeggings can be deemed to be in an unsuitable condition. Tamping!!”

Helpful Report

Posted 3 years ago

“I am still waiting for my order from first lockdown Apparently it was for. I didn't sign. Tried conta6 Hermes who had no order number. We t to DP when reopened. Not their problem. I now want to return a parcel. Tool ages as had to get frie7 to download returns label. I had no printer. Saw the delivery man Sunday and he wouldn't take it because it r Sunday. Parcel still here. I will never ever again order from them again”

Helpful Report

Posted 3 years ago

“So... it looks like I'm just one of many who have returned items and haven't received a refund . I sent my return on the 22 December via Hermes ( who are also shocking ..they have lost 2 other of my returns and one order from other companies) . Hermes have not updated tracking and seem to have lost my return . I won't be ordering from sites who use Hermes again either . I've emailed Dorothy Perkins 4 times and no further with my refund . You can't contact by phone either ..just email . Some companies use covid as an excuse for poor customer service ...looks like DP is one of them.”

Helpful Report

Posted 3 years ago

“Very disappointed. I am still waiting on a refund for items returned on 4th December. Customer service is shocking, I have emailed and called numerous times with no luck.”

Helpful Report

Posted 3 years ago

Dorothy Perkins is rated 2.4 based on 258 reviews