“Customer Service for Dose and Co is Awful. Why don’t you have people to answer messages, solve problems, and help with orders? I have 2 current problems with my recent orders. I received a rusty can of Unflavored Collagen in my subscription order #120210 shipped Sept 25th, and I am trying order for my mother 3 cans with code SPOOKYGLOW25. THE CODE DOES NOT WORK. An active company in the United States would have a person/employee on the phone place the order for me and activate the non working code. I have no help with any problems with the product. The bots you use send fake interest messages about the issue, and then I never hear back or get a solution. I feel like contacting The New York Attorney General or the Better Business Bureau. I do not want to do that. I truly like the products. The products are Excellent, from my experience thus far. I have been a customer for years. The customer service is worsening. I feel like scam procedures are becoming the norm, here. Please help replace my rusty can, and activate the coupon code for my purchase? Please employ a human someone to interact with your loyal human customers? Thank you”
“Difficult to get assistance from customer service and very unresponsive.
Was also charged a different amount to what was on my invoice and they could not give me a response as to why. Will not be purchasing from them again!”
“I received the wrong order and when I contacted you, you sent me out the supposedly correct item but it was the wrong one again. I have sent you three emails asking for this to be rectified but I have had no response. Very disappointing”
“We have been on your collagen about 18 months. Continues to improve skin, nails and hair, grows like crazy! At one point my husband and I ran out and used another product. Was much harder to dissolve into morning coffee - had leftover in the bottom of the cup every day. Will continue to use. Did have a difficult time finding product since company has changed recently.”
“Ships fast however customer service is appauling . For a NZ based company there needs to be someone who can answer a query immediately . No chat bot or online chat service offered.”
“I love your product. I purchased the unflavored beauty collagen first but when I went to reorder it was sold out. I now purchased the collagen and peptides which I really like also. I am waiting for the beauty collagen to come back in stock and will subscribe so I always have it.
I’ve used a product like this before for a long time but did not see the same results. I’m so glad my sister told me to switch!”
