“I was super excited to try this new product out being Iāve seen so many adds on Facebook and Instagram and I wanted to add collagen to my daily routine of taking vitamins and supplements. I ordered the product on March 26th, 2021. After not receiving it for almost two weeks and constantly checking the status which said āen routeā, I emailed customer service and received an email back apologizing for the mishap and was asked to wait another two weeks before a replacement may be sent out after assessing the situation at a later time. I was a little dissatisfied with that response and was hoping to that the situation would be rectified then. I understand that due to Covid-19 there are many shipping delays but I feel like I waited to receive the product I ordered in a timely manner and just wanted a new order sent out being mine was lost in the process. I plan on emailing customer service when they asked me to in about a week and a half and Iām hoping I can still receive the product I paid for.....”
“I love the Unflavored Collagen and use it in my coffee every morning so I thought, why not try the dairy-free vanilla creamer instead. Unfortunately, I did not taste the vanilla flavor at all and it did not taste nor look like it has creamer at all. I still had to add my normal creamer. It's ok if used as an added collagen but did not do the job as a creamer.”
“The flavor of the vanilla creamer is so so at best. The amount of collagen you receive per dose is minimum. I can get flavorless with higher concentration of collagen at Costco from a reputable company for half the cost.
I was not impressed at all.”
“Dissatisfied that I ran out of protein powder before replacement on reoccurring order. I did not receive a prompt response as to when it would come and had to do an urgent order with a chemist. When I followed up a second time, I was told it was late because of difficulty with sourcing ingredients, perhaps this should have been communicated with reoccurring orders customers. Disappointing.”
“I bought the vanilla creamer and it does not taste good with my coffee. There is no vanilla taste at all. I should have bought the unflavored powder.”
“I ordered one product and received a completely different product.
The communication with the company when I emailed to explain the error, wasnāt great.
However I did receive the correct product, posted to me the very next day, so I was pleased with the follow up”
“When I placed the order I placed my correct shipping address, when I received confirmation it had added #,% signs. I tried calling and they stated that it was already shipped to contact fed ex, fed ex told me to contact dose and co, I went back and forth calling fed ex and your company. It was delivered to incorrect address. When I called to complain they stated they would ship another shipment to my correct address. I never received it and just gave up. I will call this week to cancel the subscription for all 3 products I originally made. Very unhappy as I really wanted to try the products, going it would help with my hair loss and skin because I have lupus. Very disappointed”
“I sent this in an email but I have not received a response yet :
Hi, I did not realize I signed up for a reoccurring purchase since I donāt remember clicking any boxes during checkout that asked me if I wanted too. I really do not have the money to purchase this right now & the money has already been taken out of my account without my knowledge or my permission. I do not want this product right now. I need to get a refund, please do not send this product to me I just bought one less than 2 weeks ago.
The order number on the email sent to me was:
#32983
Sorry for the inconvenience but I need a full refund
Thank you,
Korie”
