“I placed an order on the 14th Oct for a sample of your collagen. When I placed the order I realised my address ended with ACT so I emailed to have it amended to QLD. As I still didn't get an update, I emailed about 2 weeks later for an update. I was advised there was a high demand for the product (I understand this statement) but was told it would be dispatched that day. I received a tracking number a couple of days later. The tracking number was accepted by Aus post on the 21/10, but they havnt received the parcel. I emailed again 5 days ago for an update and havnt heard back. I understand the high demand and that it is a sample product, but I paid for the postage. It would be great to get some sort of an update as it's coming to nearly a month since I ordered. Thanks!
My review is to cover your customer service in hoping I can get a reasonable update.”
“I’m very disappointed with the customer service, I’ve messaged numerous times with only 1 response. I placed an order over 1 month ago and still haven’t received it. I will not be ordering again and will not be recommending your company to anyone.”
“I still haven't received my two units of product after purchasing these online on the 6th October. I also sent two follow up emails to the hello@doseandco.com email address and have not received a response from these either. Unfortunately not a great experience to date.”
“Stumbled across this brand at chemist warehouse but I never thought much about it until they had an offer for a free sample online so I gave it a try and honestly I think it’s a really good brand I will repurchase”
“I emailed direct & through the website over 2 weeks ago and still no reply, once I have used all my product I will be looking for a different brand ! Customer service not good enough!”
“Only received half my order. Reached out to the company and haven’t heard back. I really like this product, but disappointed in the customer service.”
“I have sent several messages about my last order #121161. I ordered and paid for TWO containers of Collagen peptides unflavored 10 oz size. I only received ONE carton. Please send the 2nd carton. Thank you, Karen Wohlschlegel
Wohlschleg@aol.com
361-549-6102”
“Although the Collagen Peptides are acceptable otherwise I wouldn’t have ordered them again.
However, I really wanted the Creamer and find that you have constantly sold out this product. I am really disappoined and will probably not order the peptides again since I now have more than I can use. Please notify me when you have the creamer in stock.
Thanks, Karen Busch”
“TERRIBLE! MY ORDER WAS MISSING AN ITEM AND IT HAS BEEN OVER A WEEK AND NO ONE HAS RESOLVED THE ISSUE AND NO ONE HAS CONTACTED ME IN ATTEMPTS TO GET IN CONTACT WITH SOMEONE! I AM BEYOND DISAPPOINTED IN THIS COMPANY AS I USED TO LOVE ORDERING FROM HERE BUT IF THIS IS HOW YOU TABE CARE OF CUSTOMERS I WILL JO LONGER BE DOING BUSINESS WITH YOU.”
“Order never arrived, and the experience with customer service has been beyond frustrating. I've tried emailing their support multiple times and received no response. I attempted to reach them via live chat, but no one replied there either. At this point, it feels as though they've taken my money without delivering the product, and I'm left with no choice but to escalate this issue with the relevant authorities. This level of service is unacceptable.”
