Hi Anne, thank you for your review.
The packaging is for protection, often times our products can be damaged by post so we want to ensure our customers get their products in perfect condition.
Kind regards, Lisa
“Quality paper and a quality notebook. I’m a ‘stationery nerd’, forever finding new pens and pads, but I haven’t seen or owned anything better than
this company makes. They’ll even do custom books for you, for a reasonable price.”
“Really love it! Designing is so much easier and the paper is slightly thicker than regular paper. Would be nice if the dots were spaced out at a rounded measurement, like 0.5cm. But overall highly recomend.”
“I have ordered two very nice notebooks, but after more than two weeks I have zero idea what's going on with them. I haven't received anything about the shipping except an email that it has been shipped UNTRACKED. I wrote an email to their support to get some closer information - no response. I wrote a message on IG - again, NO response. Communication 0/5 and I'm super unsatisfied, because I got no notebooks, no info and they have my payment. Fix this please”
Hi Timotej, apologies for the delay. We can't seem to see any messages from you. We'd like to rectify this so could you please try messaging us again on one of our social media pages:
Instagram: dotgridco
Facebook: dotgrid
X: dotgridco
Kind regards, Lisa
Posted 4 weeks ago
Hi Timotej, unfortunately we could not get in contact with you and your order was returned to us by customs.Your money has now been refunded back into your account, we are very sorry for the inconvenience caused.
Kind regards, Lisa
“I was searching for a small dot grid notebook and came across DotGrid.co and decided to give it a try. I am very happy with my decision DotGrid is a very well-crafted and awesome quality product.”
“A very good product; exactly what I expected, with thick paper that fountain pen or fineliner ink does not go through. The feint dots are great across the entire page, both for writing in straightt lines or indeed as a guideline for drawing and sketching. Great product, which I am glad I found and purchased.”
“The products are 5 *****.
However, it's so disappointing that you don't offer shipping options for Central/Eastern Europe as well.
Most shops have the same shipping options for all EU countries.
The shipping ended up costing exponentially more than anticipated, I paid customs and shipping 3x higher than the amount paid for the actual products.”
Hi Luminita,
Unfortunately we had to remove some shipping locations in Europe from Dotgrid due to the increasing cost since Brexit and the pandemic. We will still ship to these countries via tracked couriers such as FedEx, but these do require us to get quotes as the cost of shipping differentiates greatly depending on many different factors such as the city and country, the size and weight of the parcel, and the time of year.
We do not profit a penny from shipping; more often than not, we're "out of pocket" when shipping goods overseas. Customs fees and taxes are unfortunately just the way it is now with the UK not being in the EU, and have to remain the responsibility of the buyer.
We're glad you like our products – and can only apologise that we can't ship them to you at more affordable prices. We would love to be able to!
Thank you for your 4 star rating of Dotgrid! We're glad to hear that the desk mat came well packaged and that it's great quality overall. We apologize for the frayed thread and hope that it won't be of too much of a bother. If there's anything we can do, please let us know!
Thank you for your feedback, Harriet. I really appreciate that you took the time to let us know about your experience with Dotgrid. We're sorry that the first notebook fell apart and the second one too! How can we make things better? We haven't had any other issues like this in the 12 years we've been around, so we're a bit confused about what's going on here. What do you use your notebook for?
“I love Dotgrid products- the paper is thick enough for fountain pen ink and the dot grid is great for creative work with a structure. Stationery fiends will rejoice!”
Thank you so much for your 5 star rating and your review, Avni! We're so glad to hear that you love our Dotgrid products! We're sure other stationery fiends will be rejoicing!
Thank you so much, Molly, for your 5 star rating of Dotgrid! I'm so glad you thoroughly enjoyed the traveler's notebook inserts. I'm glad to hear you had a good shipping experience too. Thanks again for your review!
“My A4 Dotgrid is my go-to workbook for my work journal...good quality paper stops colour bleeding through, subtle dot grid helps keep my writing straight and my diagrams neat and tidy...best one I've found to date!”
“I always use Dotgrid to get the paper I need to make my own journals. The quality is excellent, delivery is fast and the finished journals look amazing.”
Thank you so much Russell for your 5-star rating of Dotgrid! I'm so glad that you can use our paper to create amazing journals. We'd love to see some photos of them!
Thank you so much, Anja, for your glowing 5 star rating of Dotgrid! We appreciate your kind words. Sorry about the original mix-up – I'm glad we got that sorted quickly for you.
