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Dotmaison Reviews

4.8 Rating 2,112 Reviews
96 %
of reviewers recommend Dotmaison
Company Reviews Product Reviews
2,361
 Questions Metrics Info
4.8
Based on 2,112 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Dotmaison Reviews

About Dotmaison:

Dotmaison.com is a visually rich and exciting website that opens the door to breathtaking home furnishings to everyone with a computer! It has never been easier to browse the collections of the worlds leading home brands with designs inspired straight from the catwalks of London, New York, Milan and Paris.
Our product offering ranges from bedding and towels, kitchenware, tableware, giftware and lots more!

Visit Website

Phone:

01889 578457

Email:

customerteam@dotmaison.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2WB

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Anonymous
Verified Buyer
“I had assumed that - at this price level - there was a strainer coming with the pot . It didn't state it in the description. Other retailer were cheaper and stated "no drainer" , so I had assumed this pot would have one. I was disappointed by the lack of description.”
Helpful Report
Posted 3 years ago
Good morning Thank you for your order, and for your feedback. We can only apologise if you feel our product description was lacking vital information, we do try to include all key aspects of each product, and our customer team are always available to assist should there be a query. The particular item in question has been a long-standing seller for us and we haven't received this complaint in the past, however your feedback is appreciated and will be taken on board. Kind regards, Dotmaison Team
Posted 2 years ago
Anonymous
Verified Buyer
“Michael has offered brilliant customer service”
Helpful Report
Posted 3 years ago
Ruth Collins
Verified Buyer
“Excellent service and lovely bedding at a great price. Will certainly use again.”
Helpful Report
Posted 3 years ago
Arline Gray
Verified Buyer
“This is a Christmas present so I can't write a review yet.”
Helpful Report
Posted 3 years ago
Mrs Virginia Rose
Verified Buyer
“I found the staff extremely helpful at navigating me through my online purchase. The delivery service was excellent.”
Helpful Report
Posted 3 years ago
Jungyoun Park
Verified Buyer
“easy-to-use light weight minimal design but it’s a bit loud when boiling water”
Helpful Report
Posted 3 years ago
Veronika Kasza
Verified Buyer
“Super quick delivery, best quality of products. One of my favourite place to order from.”
Helpful Report
Posted 3 years ago
Sylvia Young
Verified Buyer
“I highly recommend this company although I was worried purchasing from them as I had never heard of them before. I should not have been concerned they were brilliant excellent communication and service plus best prices.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Very pleased with the mugs I purchased. Best online price. Easy to order. Arrived quickly and really well packaged”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Very quick delivery, easy use of the website and very impressed with the packaging. Great company.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“First time ordering from Dotmaison but great experience. Competitive pricing, simple ordering and excellent fast delivery. Only complaint would be the size of the packaging/box the item came in. It was HUGE!”
Helpful Report
Posted 3 years ago
Lorraine Grantham
Verified Buyer
“Excellent classic product magnetic fixing”
Helpful Report
Posted 3 years ago
Carol Pryce
Verified Buyer
“Excellent website and brilliant service, arrived ahead of time. Would definitely recommend!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Love the wall paper I ordered (placed 2 orders a couple of weeks apart)! Beautiful and good quality. My 2 orders came quickly. One thing I was really disappointed in was to be refused the offer price that I missed of only a few days twice! After ordering the first time I saw that the price of the roll went down from £75 to £60, asked them if I could get a discount on my second order and was told nothing they can do as price now up to the original price...”
Helpful Report
Posted 3 years ago
Irene Reid
Verified Buyer
“A pleasure to deal with this company. The goods I wanted were the best price online. Delivery was prompt and when expected.”
Helpful Report
Posted 3 years ago
Alicia Knott
Verified Buyer
“Quick delivery”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Better than expected”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Very fast and efficient service and excellent customer service when needed.”
Helpful Report
Posted 3 years ago
Syeda Batool
Verified Buyer
“Pleased with delivery have a good range of products Only giving 3 stars because of their returns policy. I placed an order or a bin 45 pounds had to return it as it wasnt going with furniture (Bin itself was good) they deduct good £9 pounds for I dont know delivery charges and some other charge if you return stuff less than £50. Iv never come across this. It was mentioned though in their policy I didnt read it beforehand. Just make sure what you need you will keep it. Other than that quality stuff”
Helpful Report
Posted 3 years ago
Hi Syeda Thank you for your order, and for your feedback. It looks like £3.50 was deducted from your refund as a Royal Mail return label was provided as per your request, a further £3.90 was then deducted as once the return had been processed, the total value of your order fell below the £50 threshold for free standard delivery. We apologise if this was not made clear prior to placing your order and will take your feedback on board. Kind regards, Dotmaison Team
Posted 2 years ago
Alice Danks
Verified Buyer
“Good, clear information on the goods and reasonable prices.”
Helpful Report
Posted 3 years ago
Dotmaison is rated 4.8 based on 2,112 reviews
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