Dotmaison Reviews

Name: Dotmaison
Rating: 4.81

4.8 Rating 2,112 Reviews

96 %

of reviewers recommend Dotmaison

4.8

Based on 2,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Dotmaison:

Dotmaison.com is a visually rich and exciting website that opens the door to breathtaking home furnishings to everyone with a computer! It has never been easier to browse the collections of the worlds leading home brands with designs inspired straight from the catwalks of London, New York, Milan and Paris.
Our product offering ranges from bedding and towels, kitchenware, tableware, giftware and lots more!

Visit Website

Phone:

01889 578457

Email:

customerteam@dotmaison.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2WB

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Dotmaison 5 star review on 30th May 2024

Anonymous

Dotmaison 5 star review on 27th February 2024

Anna Crockard

Dotmaison 5 star review on 16th February 2024

Anita Snell

Dotmaison 5 star review on 11th January 2024

Mrs. Ewa Szymankiewicz

Dotmaison 5 star review on 13th December 2023

Alison Caron

Dotmaison 5 star review on 11th October 2023

Shilpa Desai

Dotmaison 5 star review on 22nd August 2023

Dawn Ridgley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price easy to order and no problem with delivery. Will definitely use again!!!”

Helpful Report

Posted 2 years ago

We are so pleased to hear that your order arrived with no issues Teresa! The Dotmaison Team

Posted 2 years ago

“Very happy with the purchase and service.”

Helpful Report

Posted 2 years ago

Thank you for your review Martin! We look forward to welcoming you back! The Dotmaison Team

Posted 2 years ago

“Prompt delivery and well packaged. Will definitely use again.”

Helpful Report

Posted 2 years ago

Thank you for your review, Lorraine, glad to hear that your order was received quickly! The Dotmaison Team

Posted 2 years ago

“Love the Elizabeth Scarlett items from Dotmaison! Quick delivery and at a competitive price! 5 star service!”

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Posted 2 years ago

We're very pleased to hear that you love your new item! Enjoy your Elizabeth Scarlett bag! The Dotmaison Team

Posted 2 years ago

“Great website and speedy delivery. This is my 2nd order and I am sure there will be future orders. Thank you”

Helpful Report

Posted 2 years ago

Thank you for your continued custom Jackie, we look forward to welcoming you back! The Dotmaison Team

Posted 2 years ago

“Great service and super fact delivery. A lot of packaging for one roll of wallpaper though.”

Helpful Report

Posted 2 years ago

Thank you for your review Lisa! We apologise if there was a lot of packaging, we will take this feedback on board for the future. The Dotmaison Team

Posted 2 years ago

“Lovely clock. Well packaged. I paid extra for next day delivery but it was delivered late. Courier issue. However, no one has attempted to refund the extra £4 that I paid. I would have given 5 stars if the customer service at Dotmaison had picked up on this and resolved.”

Helpful Report

Posted 2 years ago

“My order for towels was received promptly and I am happy with the quality and the price.”

Helpful Report

Posted 2 years ago

Thank you for your review of the Orla Kiely towels, we hope you love them as much as we do! The Dotmaison Team

Posted 2 years ago

“I thought the service was very good and straightforward.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback, we look forward to receiving your next purchase! The Dotmaison Team

Posted 2 years ago

“Very quick delivery, regular updates on order progress, site easy to use and excellent prices”

Helpful Report

Posted 2 years ago

Thank you for your review, we are so pleased to hear that you had a great experience with us. The Dotmaison Team

Posted 2 years ago

“Outstanding service. Ordered my curtains on a Tuesday and they were with me on the Thursday. Curtains were exactly what I expected and good quality. I could have bought the same ones from other retailers but they were more expensive and some charged for postage on top ! Would definitely recommend and use again”

Helpful Report

Posted 2 years ago

Hi Pauline, Thank you for taking the time to leave a review. We’re so happy to hear that your Dotmaison experience has been so positive, we really appreciate not only your custom but also your feedback. If you have any queries in the future please do let us know and we will be sure to help. We hope you enjoy your new Sophie Allport curtains. Best wishes, The Dotmaison Team

Posted 2 years ago

“Really pleased with the lovely photo album...! Thank you”

Helpful Report

Posted 2 years ago

Thank you so much for your review and we are glad to hear that you love your photo album! The Dotmaison Team.

Posted 2 years ago

“Great company, can highly recommend, will certainly use again. Delivery was very quick, and for Ted Baker bedding was the only company price matching, so thanks for that. TB didn’t have the the stock I wanted. It’s beautiful and goes perfectly with my bedroom, great quality. I think Dotmaison is probably one of the best company’s for cheaper prices with a first class service.”

Helpful Report

Posted 2 years ago

Thank you so much for your review and comment. We really appreciate it. The Dotmaison Team.

Posted 2 years ago

“I was unhappy with the returns process. I had ti pay £7.99 for each iten i was returning via DPD. And then the fountain centrepiece was so big no DPD shop would take it. You should really offer free returns ir at least an collection option for larger items. Buying from dotmaison was not worth the hassel.”

Helpful Report

Posted 2 years ago

Hi Andrea Thank you for taking the time to leave a review. I can see that you placed two orders, and also proceeded to return items from both orders. As one item is relatively large & heavy, we would always advise opting for our DPD return label. The cost of this is £7.50, which is an exact reflection of what we ourselves are charged by the courier. In regards to your other order, a Royal Mail label would have been more than suitable for this. The cost of this is £3.90, and again, this is an exact reflection of what we ourselves are charged by the courier. We are able to organise a DPD collection on your behalf, but the cost of doing so is £10.00. Just to be clear, we do not profit from any of our shipping or return charges. Free returns are something that we would absolutely love to offer, but unfortunately, it simply isn't feasible for us to do so. We have taken your feedback on board and can only apologise if you are unhappy with our current returns process, we hope to continuously improve as we grow & move forward. Kind regards, Dotmaison Team

Posted 2 years ago

“Good quality product with a speedy delivery. Highly recommended.”

Helpful Report

Posted 2 years ago

Thank you so much for your review and comment. We really appreciate it. The Dotmaison Team.

Posted 2 years ago

“Good quality products and fast delivery”

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Posted 2 years ago

Thank you so much for your review and comment. We really appreciate it. The Dotmaison Team.

Posted 2 years ago

“Goods came on time and packaged really well.”

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Posted 2 years ago

Thank you so much for your review and comment. We really appreciate it. The Dotmaison Team.

Posted 2 years ago

“Good selection. Arrived as expected well packaged.”

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Posted 2 years ago

Thank you so much for your review and comment. We really appreciate it. The Dotmaison Team.

Posted 2 years ago

“Very pleased with this duvet set. Lovely colours to reflect the colours in the bedroom. High quality fabric exactly as described. Seems to wash very well at 40 degrees using non bio liquid. Pricey but worth it.”

Helpful Report

Posted 2 years ago

Thank you so much for your review and comment. We really appreciate it. The Dotmaison Team.

Posted 2 years ago

“Perfect! Item as expected and delivered really quickly as communicated by emailed.”

Helpful Report

Posted 2 years ago

Thankyou so much for your review and comment. We really appreciate it. The Dotmaison Team.

Posted 2 years ago

Dotmaison is rated 4.8 based on 2,112 reviews