Dotmaison Reviews

Name: Dotmaison
Rating: 4.81

4.8 Rating 2,112 Reviews

96 %

of reviewers recommend Dotmaison

4.8

Based on 2,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Dotmaison:

Dotmaison.com is a visually rich and exciting website that opens the door to breathtaking home furnishings to everyone with a computer! It has never been easier to browse the collections of the worlds leading home brands with designs inspired straight from the catwalks of London, New York, Milan and Paris.
Our product offering ranges from bedding and towels, kitchenware, tableware, giftware and lots more!

Visit Website

Phone:

01889 578457

Email:

customerteam@dotmaison.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2WB

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Dotmaison 5 star review on 30th May 2024

Anonymous

Dotmaison 5 star review on 27th February 2024

Anna Crockard

Dotmaison 5 star review on 16th February 2024

Anita Snell

Dotmaison 5 star review on 11th January 2024

Mrs. Ewa Szymankiewicz

Dotmaison 5 star review on 13th December 2023

Alison Caron

Dotmaison 5 star review on 11th October 2023

Shilpa Desai

Dotmaison 5 star review on 22nd August 2023

Dawn Ridgley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with my purchase, it was dispatched really quickly as well. Would definitely buy from Dotmaison again.”

Dotmaison 5 star review on 13th October 2022

Helpful Report

Posted 2 years ago

“my item is faulty, i have emailed twice but not recieved a response.”

Helpful Report

Posted 2 years ago

Good morning Thank you for taking the time to leave a review. We're so sorry to hear that there is an issue with your item, we will of course look into the matter and get this resolved for you. I have checked our system and cannot see any email communication from you, however our Customer Team will reach out to you now. Please accept our sincere apologies for the inconvenience, we hope to resolve this promptly for you. Kind regards, Dotmaison Team

Posted 2 years ago

“Great product and delivery. The lamp I ordered is a fragile but it was really well packed and was delivered in perfect condition thank you”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review ,we're delighted you're happy with our service. We look forward to welcoming you back soon! Kind regards, The Dotmaison team

Posted 1 year ago

“Excellent quality products and good delivery service.”

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Posted 2 years ago

Thank you for taking the time to leave us a review! Kind regards , The Dotmaison team.

Posted 1 year ago

“lovely things delivered promptly”

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Posted 2 years ago

Thank you for your review! We are happy to hear that you love your new LSA glasses! The Dotmaison Team

Posted 2 years ago

“Quickly received, well packaged and just as described- super item!”

Helpful Report

Posted 2 years ago

Thank you for your review Sally, happy to hear that your order was received quickly! The Dotmaison Team

Posted 2 years ago

“Delivery was quick, very good communication”

Helpful Report

Posted 2 years ago

We appreciate your honest feedback Jackie, enjoy your new Bluebellgray curtains! The Dotmaison Team

Posted 2 years ago

“Easy to navigate website and place order. Arrived quickly, would use Dotmaison again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback on our website! We look forward to welcoming you back in the future! The Dotmaison Team

Posted 2 years ago

“Your service could not be faulted. I expect to use you again and would certainly recommend you to friends.”

Helpful Report

Posted 2 years ago

We really appreciate your honest feedback Anthony and look forward to welcoming you back in the future! The Dotmaison Team

Posted 2 years ago

“The product was great and the delivery times. The issue was with the actual delivery. The driver did not even help to put the box in the house so it was very difficult for me to unbox. If it wasn't for this...5 star.”

Helpful Report

Posted 2 years ago

Good afternoon Thank you for taking the time to leave a review, your feedback is greatly appreciated. Unfortunately since the outbreak of Covid-19, finding a white glove courier service that will carry items into our customer's property is extremely difficult. This is however something that we are currently working on and we hope to have a solution in the coming months. Thank you again for your feedback, and please accept our sincere apologies for the inconvenience. We hope you enjoy your new items. Kind regards, Dotmaison Team

Posted 2 years ago

“I was very pleased with the cushion i purchased from Dotmaison, the service was very good and i received the cushion quickly.”

Helpful Report

Posted 2 years ago

Thank you for your review Philip! Enjoy your new Bluebellgray cushion! The Dotmaison Team

Posted 2 years ago

“Great products, great service. There was an issue with Royal Mail not delivering the parcel - not the shop's fault, but they contacted Royal Mail and got the problem resolved. Recommended”

Helpful Report

Posted 2 years ago

We appreciate your feedback Stephen and apologies that there was a delay with your parcel. We are glad that you have now received your item! The Dotmaison Team

Posted 2 years ago

“I ordered a Laura Ashley duvet set recently. Very easy to order, arrived within few days. Great quality duvet, love it and it doesn’t crease. Thank you”

Helpful Report

Posted 2 years ago

We are pleased to hear that you love your new Laura Ashley bedding! Thank you for your review! The Dotmaison Team

Posted 2 years ago

“Well I have to say I'm impressed, not an easy thing to do! Not only were the prices paid the cheapest I could find, I was called post order to confirm everything, received regular email updates with a delivery date was far sooner than I was imagining, and the actual delivery driver and service was excellent. The chap called me to update delivery time, nothing was too much trouble when unloading and movng the pallet to a convenient location. And product was exactly what I wanted - like I say, no problems whatsoever - very impressed”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review and your lovely feedback Nigel! We are so pleased to hear that you love your new Morso Oven and look forward to welcoming you back in the future! The Dotmaison Team

Posted 2 years ago

“Fast and quick delivery!”

Helpful Report

Posted 2 years ago

We appreciate your honest feedback and look forward to welcoming you back in the future! The Dotmaison Team

Posted 2 years ago

“Well packaged and fast delivery, exactly what was expected and easy website interface”

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Posted 2 years ago

Thank you for your 5 star review Tom, we hope you love your new Mclaggan Smith Mug! The Dotmaison Team

Posted 2 years ago

“I love shopping with Dotmaison as I always receive a brilliant service, from the time I order, and within days it’s at my door. Thank you, Thank you”

Helpful Report

Posted 2 years ago

We appreciate your lovely feedback Dianne, enjoy your new Sara Miller cushions! The Dotmaison Team

Posted 2 years ago

“Review? The items have not even arrived.”

Helpful Report

Posted 2 years ago

Hi Bronwen, Thank you for your review. Looking at the tracking for your order, it is now showing as delivered. Due to the Royal Mail strikes, there have been a few delays with parcels going through their network. We can only apologise for the delay. Kind regards, The Dotmaison Team

Posted 2 years ago

“Very good price. good communications and reliable delivery.”

Helpful Report

Posted 2 years ago

Thank you for your review Stephen, we appreciate your honest feedback and look forward to welcoming you back in the future! The Dotmaison Team.

Posted 2 years ago

“Love Dotmaison. They always seem to have the product I need and stock everything I love. Service is great. All items are well packaged and arrive in good time.”

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Posted 2 years ago

Thank you for your honest review and feedback Suzy, we hope you love your new soap dispenser. The Dotmaison Team

Posted 2 years ago

Dotmaison is rated 4.8 based on 2,112 reviews