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Dotmaison Reviews

4.8 Rating 2,112 Reviews
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Happiness Grade
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About Dotmaison:

Dotmaison.com is an online Interior Luxury Homeware Store filled with a unique selection of breathtaking luxury home accessories for every area of your home. We focus on high quality home fashion designer brands to create an emporium filled with inspiring products, our aim being to help you to bring style and innovation to your home. Our brands include Calvin Klein Home, Hugo Boss Home, Ted Baker Home, Missoni Home, Tommy Hilfiger Home, Orla Kiely, Kate Spade and many more. We are particularly renowned for our extensive selection of Luxury Bedding and Bed Linen where our brand list includes, amongst many others, Descamps, Yves Delorme, Alexandre Turpault, Nina Ricci and Olivier Desforges . In addition we have a passion for Scandanavian Design and through our careful selection of brands such as by Lassen, Kahler, Normann Copenhagen, Ferm Living and Stelton we aim to share the best of Scandanavian and Nordic design with you.

Shopping in style has never been easier than here at Dotmaison. Established in December 2007, Dotmaison offers a great range of world famous brands as well as new up and fresh, emerging designers, each with the finesse and flair that it takes to be great. All our products have been specially selected by the Dotmaison team with two things in mind, innovative design and outstanding quality.

Dotmaison draws on the expert experience of contributors and journalists from Elle Decoration, You Interiors, Vogue and Sunday Times Magazine, allowing us to offer professional analysis and trend advice from all corners of the interiors world. We share our thoughts with you in our online magazine attempting to encourage and inspire you to great things for your home.

At Dotmaison, we truly adore all things design, even if it's not something we can sell. Dotmaison aims to be the premier provider of inspirational home furnishing products worldwide and to offer a reliable and friendly customer experience both online and through our pre and post sales telephone services. We are a family owned and managed business, we understand the importance of customer service and we will work tirelessly to provide the service which our customers deserve.

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Returns - Difficult

0.00%
Industry Average
Returns had to be within 2 weeks of paying for the returns label.
posted 1 year ago - Linda Gibson
Fast delivery however their returns policy of not opening the curtain packaging makes it very difficult to check them for any faults until I can actually put them up.
posted 2 years ago - Jo Wallace
I was unhappy with the returns process. I had ti pay £7.99 for each iten i was returning via DPD. And then the fountain centrepiece was so big no DPD shop would take it. You should really offer free returns ir at least an collection option for larger items. Buying from Dotmaison was not worth the hassel.
posted 2 years ago - Andrea Palermo
Beautiful products but excruciatingly slow returns process
posted 2 years ago - Anonymous
Pleased with delivery have a good range of products Only giving 3 stars because of their returns policy.
posted 3 years ago - Syeda Batool
Not impressed with your returns procedure, having to email for approval isn’t done by any other company. Paying to return goods is also rather poor, especially when other companies offer free returns. It is difficult buying home products online, so I expect to be able to return items in a hassle free and free way.
posted 3 years ago - Pauline Woodcock
Could be a bit more lenient with returns considering the circumstances. Otherwise decent customer service.
posted 3 years ago - Thomas Wilson
However, your returns policy is not particularly helpful.
posted 4 years ago - Gillian Lavin