Dotmaison Reviews

Name: Dotmaison
Rating: 4.81

4.8 Rating 2,112 Reviews

96 %

of reviewers recommend Dotmaison

4.8

Based on 2,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Dotmaison:

Dotmaison.com is a visually rich and exciting website that opens the door to breathtaking home furnishings to everyone with a computer! It has never been easier to browse the collections of the worlds leading home brands with designs inspired straight from the catwalks of London, New York, Milan and Paris.
Our product offering ranges from bedding and towels, kitchenware, tableware, giftware and lots more!

Visit Website

Phone:

01889 578457

Email:

customerteam@dotmaison.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2WB

Write Your review

Tell us how Dotmaison made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service, great quality products.”

Helpful Report

Posted 11 months ago

“Made an order (£24 including delivery cost), entered my correct address, the system truncated my address removing part of it. As a result Royal Mail could not deliver, because part of the address was missing. Dotmaison gave me two options: 1. Pay additional £10 for re-delivery or 2. Return the item and pay for failed delivery £5. Chose the second option and to never shop here again. Understand it’s none’s fault. But I believe it’s the business that should absorb the cost or it’s system failure, not the customer.”

Helpful Report

Posted 11 months ago

“Beautiful children’s toys, children really do adore them. Greta service, delivery as stated.”

Helpful Report

Posted 11 months ago

“Great product & service.”

Helpful Report

Posted 11 months ago

“Speedy delivery and item was perfect!”

Helpful Report

Posted 11 months ago

“Lovely mugs arrived safely and promptly. Well packaged. Thank you.”

Helpful Report

Posted 11 months ago

Thank you for your positive review! We appreciate your support and look forward to serving you again. Dotmaison Customer Team

Posted 11 months ago

“I’m giving 1 star because the return wasn’t pleasant. I didn’t pay for delivery of my original order however as I retuned only part of my order, had to pay postage for return and original order.”

Helpful Report

Posted 11 months ago

“Lovely products and prices but I had to pay to return my item then because I returned it I was charged for shipping in the first place?! This is a terrible policy and I haven’t shopped anywhere else in recent years that does this so I’m surprised. In the end I may as well have kept the item as it wasn’t expensive but didn’t realise this policy. Wouldn’t shop again.”

Helpful Report

Posted 11 months ago

“Great Service! I am very pleased with Dotmaison and i am loving my new table :)”

Helpful Report

Posted 11 months ago

Thank you for your positive review! We appreciate your support and look forward to serving you again. Dotmaison Customer Team

Posted 11 months ago

“Great customer service! When the doll house arrived I found that one item was missing. I contacted them and they went through great effort to send me the missing item. Much appreciated.”

Helpful Report

Posted 11 months ago

Hi Hilko, Thank you so much for giving Dotmaison a 5-star rating! We truly value your support and are thrilled to hear that you had a great shopping experience with us. We appreciate your patience and understanding throughout the process, and we're glad we could resolve the issue by sending you the missing item. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. Thank you once again for your kind words, and we look forward to serving you again in the future! Dotmaison Customer Team

Posted 11 months ago

“Very pleased with your quick and efficient delivery. Will definitely use again.”

Helpful Report

Posted 11 months ago

Thank you for your positive review! We appreciate your support and look forward to serving you again. Dotmaison Customer Team

Posted 11 months ago

“Beautiful mohair throw in just the right colours. Given as gift for Xmas and very well received.”

Helpful Report

Posted 11 months ago

Thank you for your positive review! We appreciate your support and look forward to serving you again. Dotmaison Customer Team

Posted 11 months ago

“Very speedy delivery and great product”

Helpful Report

Posted 11 months ago

Thank you for your positive review highlighting our prompt shipping! We're delighted to have met your expectations. We appreciate your support and look forward to serving you again. Dotmaison Customer Team

Posted 11 months ago

“Beautiful elegant chess board and pieces and exceptionally fast delivery. Love it!”

Helpful Report

Posted 11 months ago

Thank you for your positive review! We appreciate your support and look forward to serving you again. Dotmaison Customer Team

Posted 11 months ago

“Great candle at a great price”

Helpful Report

Posted 11 months ago

Hi Penny, Thank you for your positive review! We appreciate your support and look forward to serving you again. Dotmaison Customer Team

Posted 11 months ago

“Fabulous transaction”

Helpful Report

Posted 11 months ago

Thank you for your positive review! We appreciate your support and look forward to serving you again. Dotmaison Customer Team

Posted 11 months ago

“Really pleased with the Orla Keily cake tins. Order arrived well packaged and fast delivery.”

Helpful Report

Posted 11 months ago

“Fast delivery, exceptional service”

Helpful Report

Posted 11 months ago

“I highly recommend dotmaison for fun and original gifts. My international order was sent quickly and communication was top notch. Thank you!”

Helpful Report

Posted 1 year ago

“The website was recommended to me by my Daughter in Law as a good place to order some wooden gifts for my Grandson. I found the items she had suggested easily & followed the simple ordering process. I received my order promptly & it was well wrapped. Would recommend.”

Helpful Report

Posted 1 year ago

Dotmaison is rated 4.8 based on 2,112 reviews