Dotmaison Reviews

Name: Dotmaison
Rating: 4.81

4.8 Rating 2,112 Reviews

96 %

of reviewers recommend Dotmaison

4.8

Based on 2,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Dotmaison:

Dotmaison.com is a visually rich and exciting website that opens the door to breathtaking home furnishings to everyone with a computer! It has never been easier to browse the collections of the worlds leading home brands with designs inspired straight from the catwalks of London, New York, Milan and Paris.
Our product offering ranges from bedding and towels, kitchenware, tableware, giftware and lots more!

Visit Website

Phone:

01889 578457

Email:

customerteam@dotmaison.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2WB

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Dotmaison 5 star review on 30th May 2024

Anonymous

Dotmaison 5 star review on 27th February 2024

Anna Crockard

Dotmaison 5 star review on 16th February 2024

Anita Snell

Dotmaison 5 star review on 11th January 2024

Mrs. Ewa Szymankiewicz

Dotmaison 5 star review on 13th December 2023

Alison Caron

Dotmaison 5 star review on 11th October 2023

Shilpa Desai

Dotmaison 5 star review on 22nd August 2023

Dawn Ridgley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect additions to my other Orla Kiely cushions!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review , we're delighted you're happy with your purchases. We look forward to welcoming you back soon! Kind regards, The Dotmaison team.

Posted 1 year ago

“Dotmaison were very helpful when I ordered the wrong things. When the goods arrived they were packed well in good condition. I will definitely use them again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review , we're delighted your happy with our service and hope to see you again soon. Kind regards, The Dotmaison team.

Posted 1 year ago

“So pleased with my purchase. Book is super high quality and arrived quickly”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review, we're delighted you're happy with your purchase. Kind regards, The Dotmaison team.

Posted 1 year ago

“I found this bedding set in a large department shop but Dotmaison had the best online price and good reviews for exactly the same item. Delivery was quick and I am very happy with my purchase. I would use Dotmaison again and can recommend them.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review , we're delighted you're happy with your purchase. We look forward to welcoming you back soon! Kind regards, The Dotmaison team.

Posted 1 year ago

“good service we’ll packaged good product”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review , we're delighted you're happy with our service andwe look forward to welcoming you back soon. Kind regards, The Dotmaison team.

Posted 1 year ago

“Love the choice on offer and seems to be very competitively priced.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review , we're glad you love what we offer! We look forward to welcoming you back soon. Kind regards, The Dotmaison team.

Posted 1 year ago

“Excellent customer service .”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review , we're delighted your happy with our service and hope to see you again soon. Kind regards, The Dotmaison team.

Posted 1 year ago

“Ordered an item w gift wrap and speedy next day delivery but bc of Bank holidays I waited for longer although it was next day delivery when it took two working days to deliver. Also I wrote an email to you about where my order was and the customer services told me about it being a few holidays but that it would take two days to get to me after paying extra for next day delivery. The customer service person wasn’t rude but wrote in a rather cold and unfriendly manner imo.”

Helpful Report

Posted 1 year ago

Good morning Thank you for taking the time to leave a review. We're sorry to hear that you are disappointed with the time taken for your order to be delivered. Our express delivery service is a 1-2 working day delivery service. Unfortunately the new year bank holidays at the time your order was placed are not classed as working days by the courier. We apologise if this is not 100% clear on our delivery page and will take your feedback on board. Kind regards, Dotmaison Team

Posted 1 year ago

“Absolutely delighted with products. Super value & excellent service. Will definitely use sgain. Many thanks!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review , we're delighted to hear you love our products and are happy with the service we provide. we look forward to welcoming you back in the future. Kind regards, The Dotmaison team.

Posted 1 year ago

“Quick delivery and lovely gift wrapping!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review , we're delighted you're happy with our service and even more delighted that you love our gift wrap! We look forward to welcoming you back soon. kind regards, The Dotmaison team.

Posted 1 year ago

“Curtains arrived promptly and in good condition.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review , we're delighted your happy with your curtains! We look forward to welcoming you back soon. Kind regards , The Dotmaison team.

Posted 1 year ago

“would definitely buy again from Dotmaision. Excellent service and purchase”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review , we're delighted your happy with our service and look forward to welcoming you back soon1 Kind regards, The Dotmaison team.

Posted 1 year ago

“I ordered from them a month ago. The delivery driver forged my signature and faked the delivery. I already contacted customer service several times and till today I still haven’t received my order.”

Helpful Report

Posted 1 year ago

Good morning Thank you for taking the time to leave a review. I have looked into this and can see that there is currently an ongoing investigation with the courier regarding the delivery of your order. Unfortunately this is standard protocol as the driver's GPS location at the time of delivery is correct. As the parcel has been delivered to an apartment building the courier will need to determine exactly who accepted the parcel in order to get it you as promptly as possible. Rest assured we are following this up and hope to resolve the matter promptly for you. If you have any queries in the meantime, please do reach out to our Customer Team and they will be happy to help. Kind regards, Dotmaison Team

Posted 1 year ago

“Amazing company. Would purchase again”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us feedback , we're delighted you're happy with your purchase and look forward to welcoming you back soon! Kind regards, The Dotmaison team

Posted 1 year ago

“I ordered some Orla Kiely curtains and a cushion. Both arrived quickly and I'm very happy with them.”

Dotmaison 5 star review on 29th January 2023

Helpful Report

Posted 1 year ago

“Well packaged and arrived on time.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review , we're delighted you're happy with our service. Kind regards, The Dotmaison team.

Posted 1 year ago

“Bought for my Daughter as she had moved out and was missing the butter knives we have at home. Complained a normal knife ruined the look of her butter. I saw this knife and knew she would love it. The colour on the handle and the petite size suits her perfectly and matches her vibrant living space really well.”

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Posted 1 year ago

“Excellent quality bedding and service.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review , we're delighted you're happy with our service and look forward to welcoming you back soon. Kind regards, The Dotmaison team.

Posted 1 year ago

“I already have a large knife and some smaller ones so wanted the medium sized ones. Excellent high quality product. Highly recommend”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review , we're delighted your have with your purchases. we look forward to welcoming you back soon. Kind regards, The Dotmaison team.

Posted 1 year ago

“I love this company. Fab products and always efficient delivery. Thank you 🙏”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review , we're delighted your happy with our service! Kind regards, The Dotmaison team.

Posted 1 year ago

Dotmaison is rated 4.8 based on 2,112 reviews