Dotmaison Reviews

Name: Dotmaison
Rating: 4.81

4.8 Rating 2,112 Reviews

96 %

of reviewers recommend Dotmaison

4.8

Based on 2,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Dotmaison:

Dotmaison.com is a visually rich and exciting website that opens the door to breathtaking home furnishings to everyone with a computer! It has never been easier to browse the collections of the worlds leading home brands with designs inspired straight from the catwalks of London, New York, Milan and Paris.
Our product offering ranges from bedding and towels, kitchenware, tableware, giftware and lots more!

Visit Website

Phone:

01889 578457

Email:

customerteam@dotmaison.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2WB

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Dotmaison 5 star review on 30th May 2024

Anonymous

Dotmaison 5 star review on 27th February 2024

Anna Crockard

Dotmaison 5 star review on 16th February 2024

Anita Snell

Dotmaison 5 star review on 11th January 2024

Mrs. Ewa Szymankiewicz

Dotmaison 5 star review on 13th December 2023

Alison Caron

Dotmaison 5 star review on 11th October 2023

Shilpa Desai

Dotmaison 5 star review on 22nd August 2023

Dawn Ridgley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love the lamp I bought it looks amazing on the table outside when it is dark”

Helpful Report

Posted 4 years ago

We are pleased to hear that you love your new Fatboy Lamp, Jayne! It is the perfect lamp to utilise outdoors! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“Good service. Quick delivery.”

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Posted 4 years ago

Great to hear that you received great service from our team Angela! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“Excellent, my daughter loves her new bottle! ♥️”

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Posted 4 years ago

Thank you Simina, we are glad that your daughter loves her new Glitter Water Bottle! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“I am really pleased with my purchase, however I think it was quite pricey.”

Helpful Report

Posted 4 years ago

Claire, we are glad that you love your item that you received from us. We will pass your feedback on as it is very much appreciated! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“Amazing product. Would definitely buy again”

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Posted 4 years ago

Juliana, thank you for your lovely review! We look forward to your next purchase! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“Easy website to use. Delivery was prompt and well packaged.”

Helpful Report

Posted 4 years ago

Thank you, we are glad that your order was delivered to you quickly and safely! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“had a unique product which I searched all over the web for finally finding something I really liked. expensive, yes, but worth it plus the company had reduced the price in a sale Delivered by post very promptly so you could say I'm very pleased Many thanks Ray.”

Helpful Report

Posted 4 years ago

Raymond, thank you for your review! We are happy to hear that you are pleased with your overall experience with us! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“Lovely quality product, delivered promptly.”

Helpful Report

Posted 4 years ago

Thank you for your lovely review Jenny, we are happy to hear that your order was delivered to you quickly! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“Loved the cheese box it is in constant use, it is practical, neat and fits perfect in the fridge.”

Helpful Report

Posted 4 years ago

Sheree, we are pleased to hear that you love your Mepal Cheese Dome! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“Efficient service and excellent quality products.”

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Posted 4 years ago

Karen, great to hear that you received excellent service from us! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“Fantastic service, mirror arrived quickly and perfectly packaged for such a large and fragile item. Love it thank you!”

Helpful Report

Posted 4 years ago

Thank you Jill! We always aim to package our fragile/larger items securely in order for them to be delivered to our customers safely! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“Delivered quickly, really good product and value!”

Helpful Report

Posted 4 years ago

Thank you for your review! We are happy to hear that your order was delivered to you so quickly! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“Recommendation from friend didn’t disappoint - speedy , efficient and good quality product which is exactly as described .”

Helpful Report

Posted 4 years ago

Thank you Judy! We are pleased to hear that your order was delivered to you quickly and the products are of good quality! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“The two cups I bought are lovely. I had asked if I could have one delivery charge as I’d ordered them within minutes of each other and hadn’t really considered that I could have just got them as one delivery. However despite considering this the company never fulfilled this request. Still lovely product .”

Helpful Report

Posted 4 years ago

Hi Susan, We are glad to hear that your love your new cups! Apologies that your request was not fulfilled with regards to the delivery charge. If you send us an email on info@dotmaison.com, then a member of our team can look at it for you. Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“Lovely product which stylish and practical, great service and fast delivery.”

Helpful Report

Posted 4 years ago

Thank you for your kind words Jackie, we are happy to hear that your order was delivered to you quickly! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“Great all round”

Helpful Report

Posted 4 years ago

Thank you for your kind words Amanda! We look forward to your next purchase! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“Easy to use website,fast delivery and a very good product if a little small...would recommend Dotmaison”

Helpful Report

Posted 4 years ago

Great to hear that our website was easy to use and that you would recommend us Darren! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“Item arrived damaged,was offered a measly discount, would not recommend.”

Helpful Report

Posted 4 years ago

Dear Parveen, Thank you for your review and we are sorry you are disappointed with the compensation we offered. I can see you purchased a Koziol Boxxx Organiser and on the underside of the bottom of the box there was a scratch. Our customer team offered a 20% discount on the price you paid for the item or a prepaid label to return to us for a replacement, and from the email trail you accepted with thanks the 20% discount, therefore the customer team felt that you were happy with the compromise. It's quite difficult to agree a level of compensation however in this instance where the scratch is on the underside, would not be visible in use at all and would not affect the use-ability of the item we feel it to be a fair offer, especially as you were also offered a free return. We do understand of course that in the current climate returns can be difficult if it means a trip to the post office. Kind regards Customer Team

Posted 4 years ago

“Brilliant, well packed and fast service. Thank you!”

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Posted 4 years ago

Thank you Amanda, we are very happy to hear that you order arrived to you quickly and securely! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

“Thank you! Fabulous pouch!Fantastic service!Will definitely be back!x”

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Posted 4 years ago

Great to hear that you love your Elizabeth Scarlett pouch Lisa! We look forward to your next purchase! Many thanks, Dotmaison Customer Team.

Posted 4 years ago

Dotmaison is rated 4.8 based on 2,112 reviews