Doulton Water Filters Reviews

Name: Doulton Water Filters
Address: Fairey Industrial Ceramics Ltd, Unit 4, Lymedale Cross Industrial Estate, Newcastle-under-Lyme, Staffordshire
Rating: 4.56

4.6 Rating 212 Reviews

88 %

of reviewers recommend Doulton Water Filters

Visit Website

Phone:

7360092912

Email:

filtersales@doulton.com

Location:

Fairey Industrial Ceramics Ltd,
Unit 4, Lymedale Cross Industrial Estate,
Newcastle-under-Lyme
Staffordshire
ST5 9BT

Write Your review

Tell us how Doulton Water Filters made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“User friendly”

Helpful Report

Posted 6 months ago

Thank you for your wonderful review! We're delighted to hear that you find our Doulton Water Filters to be user-friendly. Providing products that are easy to use and convenient for our customers is a top priority for us. Your satisfaction and positive experience mean everything to us, and we're grateful for your support. If you ever have any questions or need assistance, please don't hesitate to reach out. Thanks again for choosing Doulton Water Filters!

Posted 6 months ago

“Great product, seems to take out all the toxins in the drinking water, and fantastic service next day delivery 5*!”

Helpful Report

Posted 6 months ago

Thank you so much for your glowing review, Malcolm! We're thrilled to hear that you find our Doulton Water Filters to be a great product that effectively removes toxins from your drinking water. Providing clean and safer drinking water is our priority, and we're delighted that our filters have met your expectations. We're also pleased to hear that you had a fantastic experience with our service, including next-day delivery. Your satisfaction and peace of mind are important to us, and we're grateful for your kind words and support. If you ever need anything else or have any questions, please don't hesitate to reach out. Thanks again for choosing Doulton Water Filters and for your 5-star rating!

Posted 6 months ago

“I had a prompt reply to a question I had about the different ceramic filter options.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your experience with us! We're pleased to hear that you received a prompt reply to your question regarding the different ceramic filter options. Providing excellent customer service is a top priority for us, and we're glad we could assist you promptly and effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure that you have the best experience possible with our Doulton Water Filters. Thank you again for choosing Doulton Water Filters and for your 4-star rating!

Posted 6 months ago

“Fast delivery and response to an email”

Helpful Report

Posted 6 months ago

“I am very unhappy because I have NOT received the filters and the tracking number: LY523637284DE does not work”

Helpful Report

Posted 6 months ago

We are truly sorry to hear about the inconvenience you've experienced regarding your order. We understand how frustrating it must be to not receive your filters and encounter difficulties with the tracking number provided. If this has not been sorted, please contact us at filtersales@doulton.com Thank you for bringing this matter to our attention, and we apologise once again for any inconvenience caused.

Posted 6 months ago

“Ordered on a Sunday, delivered on Monday. Good old fashioned service of an excellent product. Thank you”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful review! We're thrilled to hear that you received your Doulton Water Filters so quickly and that you're happy with the service you received. Providing excellent service and delivering high-quality products promptly is what we strive for, and we're delighted that we could meet your expectations. Your satisfaction means the world to us, and we appreciate your kind words. If you ever need anything else or have any questions, please don't hesitate to reach out. Thanks again for choosing Doulton Water Filters!

Posted 6 months ago

“buenas noches: de momento aún no he recibido el pedido. Esperare un poco más para valorar la experiencia gracias”

Helpful Report

Posted 6 months ago

¿Ya recibiste tu pedido? envíe un correo electrónico a filtersales@doulton.com para hablar con nosotros directamente.

Posted 6 months ago

“Excellent cservice, quick delivery.Great quality, easy to install. Water taste amazing.”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful review, Carolina! We're thrilled to hear that you had an excellent experience with our service and that your Doulton Water Filter was delivered quickly. Providing top-notch service and prompt delivery is a priority for us, and we're delighted that we could meet your expectations. We're also glad to hear that you find our filters to be of great quality and easy to install. Ensuring ease of installation and user-friendliness is important to us, so it's fantastic to know that you found the process hassle-free. And of course, we're thrilled that you're enjoying the amazing taste of your water with our filter. Delivering clean and great-tasting water is what we're all about! If you ever need anything else or have any questions, please don't hesitate to reach out. Thanks again for choosing Doulton Water Filters!

Posted 6 months ago

“As advised to Trevor Vendlab by email last week, this is not yet installed because I cannot muster the strength to unscrew the front plate (and neither can my 22 yo son). Faulty? Please advise return/replacement arrangements. Many thanks.”

Helpful Report

Posted 6 months ago

If this matter has not been resolved, kindly reach out to us at filtersales@doulton.com. We apologise for any inconvenience you may have experienced.

Posted 6 months ago

“Great product! Highly recommend! With these water filter water is very clean and delicious”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful review! We're thrilled to hear that you find our Doulton Water Filters to be a great product and that you highly recommend it. Ensuring clean and delicious water for our customers is our top priority, and we're delighted that our filters have met your expectations. Your satisfaction and recommendation mean the world to us. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thanks again for choosing Doulton Water Filters!

Posted 6 months ago

“Excellent filters, easy to use and install A fair pricing for your products Thanks”

Helpful Report

Posted 7 months ago

Thank you so much for your wonderful review, Sean! We're thrilled to hear that you find our Doulton filters to be excellent and easy to use and install. Providing products that are both user-friendly and effective is our top priority, and we're delighted that we've met your expectations. We also appreciate your feedback on our pricing. Ensuring fair pricing for our products is important to us, and we're glad to hear that you find it satisfactory. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thanks again for choosing Doulton Water Filters!

Posted 6 months ago

“Fantastic Qulaity Products, built to last!”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic review, Neil! We're thrilled to hear that you find our Doulton products to be of fantastic quality and built to last. Providing durable and reliable products is what we strive for, and we're delighted that we've met your expectations. Your satisfaction means a lot to us, and we truly appreciate your feedback. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thanks again for choosing Doulton Water Filters!

Posted 6 months ago

“Faulty lid opening .. on first use the product was faulty and poor customer service”

Helpful Report

Posted 7 months ago

We're truly sorry to hear about your experience with our Doulton product. Your feedback is incredibly important to us, and we're disappointed to learn that you encountered issues with the lid opening on your first use. At Doulton, we take pride in providing excellent customer service, and it's disheartening to hear that you feel our service fell short of your expectations. We strive to ensure that our customers have a positive experience with our products, and we apologise for any inconvenience caused. We would greatly appreciate the opportunity to address your concerns directly. Please feel free to reach out to us at filtersales@doulton.com, and our team will be more than happy to assist you further. Once again, we apologize for any frustration or inconvenience you've experienced, and we thank you for bringing this matter to our attention.

Posted 6 months ago

“Superb product. really enjoying the difference. my tap water stinks of chlorine. so Its nice to know that I have decent water to drink.”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic review, Stephen! We're thrilled to hear that you find our Doulton product to be superb and that it's making a positive difference for you. We understand how unpleasant it can be to have tap water that smells of chlorine, and we're delighted that our filter is providing you with clean and enjoyable drinking water. Your satisfaction and peace of mind are important to us, and we're glad to be able to provide you with a solution to improve the taste and quality of your water. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thanks again for choosing Doulton Water Filters and for your 5-star rating!

Posted 6 months ago

“It turned out that it wasn’t a filter that was suitable for my counter to gravity filter. Confusing that they all look the same. I have been offered a refund if i return it at my own expense.”

Helpful Report

Posted 7 months ago

Thank you for sharing your feedback with us. We're truly sorry to hear about the confusion you experienced regarding the suitability of the filter for your counter-to-gravity system. We understand how frustrating it must be when products don't meet expectations. We apologize for any inconvenience caused by this misunderstanding. It's important to note that not all Doulton or British Berkefeld Ceramic filters are compatible with different manufacturer's systems. Regarding the refund offer, we want to assure you that we're committed to resolving this matter to your satisfaction. While we understand your disappointment about the return shipping costs, we're here to assist you throughout the process. If you have any further questions or concerns, or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly at filtersales@doulton.com. We value your feedback and the opportunity to improve our products and services.

Posted 6 months ago

“Arrived quickly after ordering it and in well packed recyclable paper packing and box. Comes with instruction leaflet on how to prime the filters. Early days as only just changed the filters but water taste good”

Helpful Report

Posted 7 months ago

Thank you very much, Ms. N Etheridge, for your excellent review and for endorsing our British Berkefeld® Gravity System! We're delighted to hear that your order arrived promptly and was packaged securely in recyclable materials. Sustainability is a core value for us, and we're pleased that you recognise our commitment to it. We're also glad to learn that you found the included instruction leaflet helpful for priming the filters. Providing clear and informative instructions is essential to ensure our customers can use our products effectively. It's wonderful to hear that you're already enjoying the great taste of the water after replacing the filters. Your satisfaction is our utmost priority, and we're here to ensure you continue to experience clean and delicious water with our Doulton filters. Should you have any further inquiries or require additional assistance, please don't hesitate to reach out. Thank you once again for choosing Doulton Water Filters and for giving us a 5-star rating!

Posted 6 months ago

“Very nice tap, good looking and much nicer to use than the plastic version. I am also very happy with the stand its good quality sturdy and makes the water filter much more useable.”

Helpful Report

Posted 7 months ago

Thank you, Paul, for your stellar review and for sharing your experience with our Doulton products! We're thrilled to hear that you're enjoying the tap designed for the British Berkefeld Gravity System. It's fantastic to know that you find it good looking and much more pleasant to use compared to the plastic version. We're also delighted that you're satisfied with the stand, finding it to be of good quality and sturdy. Ensuring our products are both functional and durable is a priority for us, and we're glad to hear that the stand enhances the usability of your water filter system. Your satisfaction means the world to us, and we're grateful for your positive feedback. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thanks again for choosing Doulton Water Filters and for your 5-star rating!

Posted 6 months ago

“Ordered on Saturday arrived Monday, What can be better?”

Helpful Report

Posted 7 months ago

Thank you so much, Stephen, for your fantastic review and for sharing your positive experience with us! We're thrilled to hear that your order was delivered so quickly, with just a two-day turnaround from ordering on Saturday to arrival on Monday. Providing fast and efficient service is something we strive for, and we're delighted that we could meet your expectations in this regard. Your satisfaction is our priority, and we're grateful for your kind words. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thanks again for choosing Doulton Water Filters and for your 5-star rating!

Posted 6 months ago

“Good customer support”

Helpful Report

Posted 7 months ago

Thank you for your wonderful review! We're thrilled to hear that you've had a positive experience with our customer support team. Providing excellent service and support to our customers is a top priority for us, and we're delighted that we could assist you effectively. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure that you continue to have a great experience with Doulton Water Filters. Thanks again for choosing Doulton!

Posted 6 months ago

“The stand does not accommodate the stainless steel reservoir with the rubber at its base, you have to get rid out of the rubber?”

Helpful Report

Posted 7 months ago

Doulton Water Filters is rated 4.6 based on 212 reviews