DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,158 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,158 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD might be able to tell you where the driver and delivery is in relation to your location using GPS technology, which is great in principle, and, text/email you a delivery notification minutes after the drop, but, when they are overloaded with volume (industry parlance for for the amount of packages in the entire system) the whole shebang (not industry parlance) FALLS OVER. DPD, stop pretending to be like a FedEx or UPS business model, You haven't got the contingencies, infrastructure or technology in place to cope with busy periods like Christmas and this Godforsaken Black Friday. Hopeless.”

Helpful Report

Posted 7 years ago

“My parcel was to be delivered on an arranged day, which yes that happened. My email alerted me it would be delivered between 1:36-2:36. Parcel didn’t turn up till 2:45 at which I had needed to go out. My package clearly stated on the box (in large red letters) ‘FRAGILE! KEEP FLAT’ as it was a very breakable object. This sign was completely ignored by my delivery driver, who when turned up late, walked down my drive swinging it about sideways. Then when I politely answered the door, he was in that much of a rush that he basically threw this package at me, raised his voice at me when I was misheard him, and couldn’t get away fast enough. Incredibly rude and arrogant man! Very dissapointed! Luckily my parcel hadn’t broken, but I was so suprised it hadn’t!! Shame on you!”

Helpful Report

Posted 7 years ago

“UPDATE I've posted my previous review below and I think it's only fair I provide an update. After the mishap Friday, I went online and upgraded my delivery to Saturday (£5 charge). My neighbour (see previous review) then rescheduled delivery for Monday - meaning I wasted £5 (not DPD's fault). However, the lady I spoke to on the app chat kindly agreed to REFUND me. I also asked her whether it's possible to 'use' the £5 I have already paid and upgrade my delivery to Sunday instead of refunding me. She said my parcel is LOCKED AWAY and they're unable to do this (OK, fair enough). BUT, on the website I still had the option to reschedule for Sunday. Fast forward to Sunday, I decided to upgrade my delivery to be delivered before noon Monday. My parcel arrived on time. Although, I did have to stand outside and wait for him. And he had the audacity to say, 'you weren't in Friday...'. PREVIOUS REVIEW Terrible. As others have mentioned, it's almost impossible to get in contact with them. Partner was on hold for over 40 minutes. I even tried to contact them on Twitter to no avail. Delivery driver attempted to deliver to the wrong address (neighbours were not in). He took a photo of the door which is clearly the wrong flat (I live at 1B, he delivered to 1A). It's actually more difficult to locate 1A - many times we've had people knock asking where A is. The first flat you see is B, so why/how on earth he managed to bypass my flat and locate A is a mystery in itself.”

Helpful Report

Posted 7 years ago

“In summary, confusing and changing information from DPD between their call centre and the people responding to the 'make it right'. Also, an offering to deliver to a Pick-up shop which I chose, but then changing it the following day (the day of the delivery!) to a home delivery with no communication with the customer. Another parcel is being delivered with no other option other than to change the delivery date. No weekend delivery offered. DPD UK don't seem to realise that people work and won't be in during the day. They also won't provide a specific delivery slot ahead of the delivery day i.e. an evening slot after 5pm. The frustration is that they claim to be 'Your Delivery Experts' but this could not be further from the truth.”

Helpful Report

Posted 7 years ago

“Second time I have selected a 1 hour delivery slot only to wait in and receive a no show! Log on to the tracking website to see a message saying delivery delayed and won't arrive until Sunday I selected next day delivery for Saturday as this is when I needed item for Sunday no good to anyone! Dpd are giving online retailers a bad name! Poor show and service”

Helpful Report

Posted 7 years ago

“The company does not answer phone calls or e-mails. You have to use an automated service to change delivery and can only do it 7 days in advance. This was frustrating as I had an unusual situation I wanted to communicate about. Then finally, I was ready to receive the 2 parcels and was waiting in my shop during the notified time slot. I got a message about 1 parcel number saying the driver had been unable to deliver and had left a card. I got a murky grey and green photo which was supposed to say where the card had been left. There was no card anywhere. By chance I was outside looking for this card when I saw the van come, I called the driver and directed him to the loading bay. I wanted to ask about the 'failed' parcel number but he rudely said 'I don't need you standing here giving me parcel numbers, get back to your shop:' I told him there was no need to be rude. I wouldn't want to order anything to be delivered by the same guy again. I'm sure the job sucks, but if you can't deal with people pleasantly asking a question, you shouldn't do the job. On the bright side we did get both parcels in the time expected. Poor communication is my main complaint.”

Helpful Report

Posted 7 years ago

“I had a parcel that I had to pick up from the DPD depot in Letchworth as there weren't any days I was home for a delivery. I went into the depot picked it up no problem and went home but it turned out my order had been split into two parcels and they'd only given me one of them. I rang the depot and they said the second package was still there but I received no apology for the inconvenience of having to drive all the way back (another 45 minute journey all round). When I got to the depot for the second time, I explained the situation to the man at the front desk saying I'd already been in a couple hours ealier but they'd forgotten one of my parcels. He eventually came back with the other half of my order and yet again no apology at all. It's rude and inconsiderate. I have worked in customer service in the past and as soon as something like this happens to a customer, you immediately apologise just out of decency. Having to drive back was definitely annoying and inconvenient but not the end of the world. However, to not have this even slightly acknowledged by two seperate members of staff is unacceptable.”

Helpful Report

Posted 7 years ago

DPD is rated 1.2 based on 5,158 reviews